The player's self exclusion failed as the casino did not block the player's account. The complaint was resolved as the player's account got blocked.
Fairspin Casino - The player's self exclusion failed.
Amount: ??
Fairspin Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I have informed the casino that I am addicted to gambling and request an immediate ban! I was put off to a cool off time of 24 hours! I don't want a cool off because I'm addicted to gambling! The casino refuses to do the ban!
Automatic translation:
Public
Public
1 year ago
Hello Winki1979,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fairspin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when did you send your first request to self exclude yourself and if you did mention gambling addiction in it? Is your account currently still open? Did you make any new deposits since your first request? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Hello Winki1979,
We want to inform you that your account was blocked
Best Regards
FairSpin
