Evolve Casino - Player’s withdrawals have been delayed.

My cash outs was processed the 30 of October, and I still haven't recieved any money.

When I contact support I just keep getting the same answers.

"Liliana: We have made some update in our payment system that unfortunately have caused some unexpected delay."

or

"Liliana: The funds should reach your bank account very soon in the next days. Thank you for understanding!"

But nothing happens.

Dear JimmSh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify if they were first withdrawals in this casino? Do I understand it correctly that payments are still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially wire transfers. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawals approved, I truly believe it’s only a matter of time before you’ll receive them. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronela Kontos 🙂

Yes, my account has been verified and all that, and this is my first withdrawels. I never use bonus, so this is raw money, my own money.

The money has ben processed! The money was allready processed the 30 october.

Well I can see im not the only one having problems with this casino. So many complains about delay of withdrawels. I was told monday the 30 October that my money was on its way`?

And then i write and complain Friday, and they give me the same BS story and say the money has been sent from their part. But they dont wanna provide me with any evidence when I ask for it. They just keep ignoring me... And give me the same answer everytime i ask.

But how can a bank wire transfer be 12 days when its allready sent?

They keep writing this:

"Liliana: We totally understand you and we apologize once again for the inconvenience!

13:55"

"Liliana: We have made some update in our payment system that unfortunately have caused some unexpected delay."

This is the ONLY answer they give me... When I ask for transaction numbers or a timeframe I get no respond.

Ofcourse I hope you are right, but when I look at the complains on askgamblers, I get very very worried.

Hope you can help me out... 🙂

Thanks for your time!

Jimm.

Look at this:

Me: Just show me some proofs the money has been sent.

Liliana: We are sorry but money has been processed from our side. Requesting you to wait for some days

Liliana: We can't confirm the date but it will be done soon

Liliana: Our best team is working on it & it will be done soon. Sorry for the inconvenience. Thanks for understand!

Liliana: Money will be in your account as soon as issue is solved

When I ask for the issue i get no respond.... I don't get it, what is the problem?

I understand it can be some payment issue, but isn't it wierd they cant provide me with a answer or timeframe? its 2650 euro... Not very trustworthy 🙁

They wrote exactly the same last week....

Thank you very much, JimmSh, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

We will now try to get in touch with the casino and ask them to join here and help you resolve your issue. Also please, let us know if there will be any update regarding the case.

And when I ask for proofs that the money is sent from their part, I dont get a answer. Or when I ask for transaction number so I can track the payment, They avoid to answer too.

Still No answer... Still No payment to My bank account. Even though They keep telling me the transfer has been sent from their part. (Yeah right) They just keep writing the same stuff. Nothing happens... Bla, Bla we had issues with our payment system... But They cant assure me in anyways the payment actually has ben sent from their part. 17 days later... Worst casino experience ever 🙁

And their live support is useless, They copy/paste the same 3 sentences over and over again, and dont give you Any support what so ever. After you have to wait for 10 minutes After each message. Im so annoyed at this point. How can They still have a license, I Will write a complain to their license provider, if I dont have payment within this week. (Friday)

Still no payment today, I just keep recieving the same answers. Its getting really annoying at this point. I've waited _3 weeks_ today.

So I am going to open a case with their License holder now!!! Enough is enough.

.

Unfortunately, we haven't receive any answer from the casino yet. Please note, if the casino won't respond to us within the next 7 days, we will be forced to close the complaint as "unresolved", which could lead to casino rating deduction.

So I didn't get any answers from EvolveCasino,

But I finally recieved my payments today, 23 days after withdrawing them.

Will 100% be the last time I gonna play at any Mountberg Casino.

Thanks for your time Casino.guru!

Dear JimmSh,

Thank you for letting us know that you have received your winnings, I'm glad it's resolved. Please do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru