EUSLOT Casino - Player provided incorrect data.

Amount: €700

EUSLOT Casino

Safety Index:Above average Submitted: 03 Dec 2020 | Case closed : 17 Dec 2020

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Denmark accidentally provided an incorrect street name, which held him back from completing KYC. We rejected the complaint because the player didn't respond to our messages and questions.

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Stephan

Unregistered user

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3 years ago

OriginalTranslation

First of all, you have to make sure that the verification is ok before you even play there.

Has lost a little over 1000 € over months

on this site.

So made here on 2 Dec a deposit of 50 €

Played on a machine and not with bonus and wins 700 €

I want them paid out ..

I was not verified.

Sends several times pictures of passports, credit cards, and that I could prove where I lived.

Then I was approved, it was said ..

Asked if they had everything they needed .. Yes its fine sir ....

Making my payout ...

The next day they refused to pay.

The problem was that on my address in the form on the casino's site I had written Bormestervej instead of Borgmestervej .. they had to spend a whole day putting a G in it.

Now I try again but really doubt I get the money.

But think it's low ...

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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3 years ago

Dear Stephan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, it is a common procedure for casinos to check every detail to make sure they are sending the money to the right person.

Do I understand correctly that the casino fixed the missing letter G? Is your account verified now?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?

Thank you in advance for your reply.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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3 years ago

Dear Stephan,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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Kristina

Deputy Complaints Team Lead

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.