EuroBets Casino - Player is inquiring help.

I've been playing here awhile always nice Kevin gives comps awesome Cashback of 20% but they been stalling on mine email last week said 2-3 days been 7 more I wanted to get ball rolling because my mom has 4 cashouts for 6 half weeks now username Hardrock74

Dear Hardrock74,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand what happened.

Are you waiting for your withdrawal? Or your bonus hasn't been credited?

Thank you in advance for your reply.

Best regards,

Kristina

Awaiting withdraw got another email this morn wait another 2-3 that's the 4th I got they also emailed my mom anna1234 she has 5 cashouts they emailed her this morning saying they owed her nothing

Thank you for your reply, Hardrock74. First I would like to ask you to keep it one person per complaint. Please instruct your mother to submit a separate complaint if she is experiencing issues too.

Moreover, I hope I understand correctly that you are waiting for a casino to process your withdrawal (but please correct me if I am wrong). Could you please advise when exactly you requested this withdrawal?

3/3/22 and she has submitted a complaint thank you

Have you made any successful withdrawals before? Could you please confirm that your account has been verified?

No I haven't tried few times excuse after excuse

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear Hardrock74,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint at the request of Hardrock74. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Hardrock74,

I'm Michal, and I have taken over your complaint. I will contact the casino to see if I can help.

Just to let you know, EuroBets Casino has recently begun to ignore us in our attempts to mediate any kind of issue, however, I will do my best to try to help you.

We would like to invite EuroBets Casino to join the conversation.

Dear EuroBets Casino,

Can you please provide some information regarding the long delay in the player's withdrawal?

I got screenshots....of Chats Also

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I sent them a link and screenshots so

Something more needs done they are doing thousands of players like this and they don't answer chats and no more emails in awhile so this is outright deliberate!!! My mom went there and got Kevin instantly

Dear Hardrock74,

I fully understand your frustration, unfortunately, we have come to a point, where we are not able to move forward with this complaint.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Regrettably, it seems to be a common practice of EuroBets Casino to ignore us completely in our attempts to mediate any kind of issue as all efforts to resolve any kind of issue have died when the complaints grew in numbers. Please check all our previous failed attempts to negotiate. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this and I strongly recommend staying away from EuroBets Casino. I wish I could be of more help.

Best Regards,

Michal