Well let's start by me my mom play alot same places so she went here got 25 free 1st time I went there was denied same bonus so then I had Alex on chat! He said email account manager at support then I asked what's my account managers name? He said Nessa OMG since I've been dealing months with her at all the fiz avantgarde and sister sites I replied she hasn't emailed me back on the 25 emails I've sent and I'm owed $$ from Nov 25-26th (they haven't answered me on chat in forever!! So what communication method do I have??