hardrock74's reviews

Casino Guru

We want players to understand gambling.

1 year ago
First off I've put 1000 in the last 2 weeks I win one had 417.00 went thru all the kyc. And had to wait one week it came in today I got 154.00 far from the 417.00 I'm told they charge 25$ for btc and it's sent as aud comes out on my end in usd big time loss
  • Quick to give bonuses
  • Takes forever no phone #
  • Seperate payments office
1 year ago
They give you a ton of promotions chat is hit or miss won on 43 free spins then came the withdraw process I could send kn docs and wait or do a coindraw $10 deposit for verification after doing that now they say 3-7 business days one guy in chat said might get this week or maybee next wkw and this has name ( crypto in it)? Will update
  • Lots of bonuses
  • Bad chat slow complicated layout process
1 year ago
I played here in 2 months I've cashed 12 times they pay in ten minutes we'll only issue is you take a match bonus say you got 330.00 when u reach wagering requirments system takes all the way down to your MCO. So u go from 330 to 225 Mco then they want take your bonus out so another 98.00 so they tried to give me 101.80 for a 4250 playth after arguing they gave me 218.11 which I can handle but if you don't pay attention they will get over look at there bonus promotions dosent say any of that it needs to be written cllearcut
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  • Enjoyed and pays very quick
  • Bonus terms are confusing and very unclear
1 year ago
Give u match bonus even free chips but had issues before and again now had a $100 cashout started nov/19th keep getting emails every week saying it be here in 48 hours now they ignore me on chat have my mom log in they answer her immediately
  • Quick to promise things
  • Never pay ignore u
1 year ago
Great traditional Genesis a bit hard to count track amounts bc mtbc but awesome games
  • Great selection of games
  • Crypto conversation
1 year ago
After leaving Genesis casino group I went to places like Jack's pay winbig21 crazy luck after months they fixed there crypto process so I'm back full force and loving it
  • Fast cashouts 24/7 customer service toll free too
  • Nothing great exp
1 year ago
First withdraw took Xtra time but with help from supervisors Catherine and Marylin we got it straight and several more withdraws have been paid awesome experience
  • Fast cashouts
  • Nothing u h improved crypto dept
2 years ago
I played here few times account was closed but my mom's cashed out had it in her account in a hour impressed!!
  • Fast payouts
  • Little slow on 1st and verifications
2 years ago
So far so good they answer me even called phone verification gave 100% Cashback twice now Vivien seems cool!
  • Active good bonuses
  • Playthrough seems a bit high
2 years ago
Pretty decent place no frills Deposits sometimes play decent games
  • Good customer service
  • Sometimes deposits take awhile
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