The player from Germany is experiencing issues with a withdrawal. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Energy Casino - Player's withdrawal was rejected.
Amount: €1,200
Energy Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Energy Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
My payout was returned to my gaming account for no reason livechart not available
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2 years ago
Dear november19,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you tried requesting withdrawal again?
Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
My account is fully certified yes I have already made some payouts my payout now of 1200 was canceled without reason yesterday answer allegedly rejected by my bank which is wrong already had contact with bank yesterday requested new payout by bank transfer now only cause problems because I want to have profit deliberately delay payment so that I gamble away money again
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2 years ago
Translation
My payout of 500 was made on a credit card, another payout of 1200 was then allegedly not what is wrong because I contacted the bank in the forum, it is known that they make problems with winnings, I think that's really very unfair
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2 years ago
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Money was transferred Thank you very much for the quick help, really great that you exist. Kind regards, Karl-Heinz
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2 years ago
Awesome news, november19. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
