Elite24Bet Casino - Casino website doesn’t load properly.

Dear galfas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you completed the account verification successfully in the past? When was the last time when you succeeded in accessing your account for the last time?

Do I understand correctly that you wish to change your name displayed on our website?

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hey Petronela,

I was able to pass the KYC verification and also they asked me for a wealth document which I provided and got approved as well, if I recall correctly I was able to play this past Friday without an issue and the problem started on Saturday, I can log into my account but there is nothing there, no slot games nor sports events. I can however deposit but the withdrawal is stuck on pending (Neteller).

Also when I filed the complaint the first name was galfas and not David for some reason and I couldn't change it.

Thank you for your fast response and looking forward to resolve this issue.

Attached are screenshots from the website

Thank you very much, galfas, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

PS: I have changed your first name to David in our system.

Hello galfas / David, 

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I want to bring to your attention the fact that we found out that Elite24Bet Casino is closed now. Recently, we have received multiple complaints about this casino, and there has been no reaction from the casino at all, so I'm afraid there is not much we can do. I will still try to reach out to them, but there is no guarantee we will receive any reply. In the meantime, I recommend you contact MADRE – an alternative dispute resolution service (https://madre-online.eu/) and submit a complaint to them. It collaborates with the Malta Gaming Authority and has better options and tools to help players. The next step would be contacting the Malta Gaming Authority itself (https://www.mga.org.mt/support/online-gaming-support/). Please let me know if you need help with filling out the form or how the ADR responded if you can do this on your own (michal.k@casino.guru).

With this being said, we would like to invite Elite24Bet Casino to join the conversation.

Dear Elite24Bet Casino,

Can you please provide some information regarding the player's deposit? Will the deposit be refunded back to the player? If so, when can the player expect the deposit back?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear galfas / David,

Sadly, as expected there has been no reaction from the casino at all, so I'm afraid there is not much we can do. I recommend you contact MADRE – an alternative dispute resolution service (https://madre-online.eu/) and submit a complaint to them. It collaborates with the Malta Gaming Authority and has better options and tools to help players. The next step would be contacting the Malta Gaming Authority itself (https://www.mga.org.mt/support/online-gaming-support/). Please let me know if you need help with filling out the form or how the ADR responded if you can do this on your own (michal.k@casino.guru).

I am sorry I could not be of more help on this occasion.

Best regards,

Michal