The player from Bulgaria is struggling to withdraw his winnings and the support isn't helpful with this issue. We rejected the complaint because the player didn't respond to our messages and questions.
Efbet Casino - Player’s withdrawal has been delayed.
Amount: 300 лв
Efbet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I wanted to withdraw BGN 200 from the 300 I have. My towing was denied. I was assigned to contact a toll-free telephone or to chat live. I tried both on the phone and on the chat. I can't contact them to explain why they don't allow me to withdraw my money. I'm asking for help.
Automatic translation:
Public
Public
3 years ago
Dear Даниел,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?
Do I understand correctly that the casino’s support couldn’t help you? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Looking forward to hearing from you.
Best regards,
Kristina
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