The player from Bulgaria is struggling to withdraw his winnings and the support isn't helpful with this issue. We rejected the complaint because the player didn't respond to our messages and questions.
Efbet Casino - Player’s withdrawal has been delayed.
Amount: 300 лв
Efbet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.6
Efbet Casino has a Safety Index of 7.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
4 years ago
Translation
I wanted to withdraw BGN 200 from the 300 I have. My towing was denied. I was assigned to contact a toll-free telephone or to chat live. I tried both on the phone and on the chat. I can't contact them to explain why they don't allow me to withdraw my money. I'm asking for help.
Automatic translation:
Public
Public
4 years ago
Dear Даниел,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and confirm you passed the KYC verification? Have you ever made a successful withdrawal before?
Do I understand correctly that the casino’s support couldn’t help you? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru?
Looking forward to hearing from you.
Best regards,
Kristina
