HomeComplaintsDuelbits Casino - Withdrawal of player's winnings has been delayed.

Duelbits Casino - Withdrawal of player's winnings has been delayed.

Amount: 10,000 ₮

Duelbits Casino
Safety Index:Very high
Submitted: 07 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

2d 19h 32m 33s

Case summary

4 days ago

The player from Argentina has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.

Public
Public
2 weeks ago

Dear Casino Guru,


I am writing to seek your assistance regarding a withdrawal issue I am facing with Duelbits Casino. Despite completing the verification process and providing all requested documents, my payout has yet to be processed.


I initiated the withdrawal and promptly submitted the required verification documents. Duelbits Casino’s platform indicates that I have successfully passed verification. However, I am still awaiting the release of my winnings, with no clear explanation for the delay.


Given these circumstances, I kindly request your help in resolving this matter and facilitating the prompt payment of my winnings.


Thank you for your time and assistance.

Public
Public
2 weeks ago

Dear yamalini,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Public
Public
5 days ago

Dear yamalini,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

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Waiting for approval
4 days ago
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

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