Sankra Casino - Player's withdrawal is delayed.

I've been waiting for 4 days for a withdrawal, the casino means bots, everyone keeps writing something different, one that verification is not required, the other that it is, that I will receive an email, I haven't received any for 3 days, I will not wait 14 days to file a complaint, I want to get my money back and close my account there, I do not recommend it to anyone.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Tewskiut,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a no-reaction policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to veronika.f@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards,

Veronika