HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All42,247Opened793Unresolved5,621Resolved13,361Rejected22,472
Active filters: Casino:
Clear all filters
Sort
Our verdict Player stopped responding

Betzela Casino - Player’s bets on live matches were not accepted.

Closed Submitted: 07 Jan 2020
Disputed amount: €465
Safety Index 6.0 Below average
Our verdict Unjustified complaint

Punt Casino ZA - Player is experiencing difficulties requesting a withdrawal.

Closed Submitted: 07 Jan 2020
Disputed amount: R9,800
Safety Index 5.5 Below average
Our verdict Player stopped responding

Thebes Casino - Extremely delayed payment.

Closed Submitted: 06 Jan 2020
Disputed amount: A$1,700
Safety Index 6.1 Below average
Our verdict Player stopped responding

Winorama Casino - Deposit didn’t show up on the player’s account balance.

Closed Submitted: 05 Jan 2020
Disputed amount: €36
Safety Index 3.1 Very low
Our verdict No reaction

HITLOTO Casino - Withdrawal difficulties.

Unresolved Submitted: 05 Jan 2020
Black points: 100
Disputed amount: 1,000 ₴
Safety Index 0.5 Very low
Our verdict Player stopped responding

Joy126 Casino - The player complains about bad customer support.

Closed Submitted: 03 Jan 2020
Disputed amount: 220 $
Safety Index 8.2 High
Our verdict Case closed

Hyperino Casino - Player has a problem with verification.

Resolved Submitted: 03 Jan 2020
Disputed amount: €600
Safety Index 9.0 Very high
Our verdict Player stopped responding

Bingo Hall Casino - Player is complaining about how the casino solved his dispute.

Closed Submitted: 02 Jan 2020
Disputed amount: $3,453
Safety Index 2.7 Very low
Our verdict No reaction

HITLOTO Casino - Player has a problem with verification.

Unresolved Submitted: 02 Jan 2020
Black points: 252
Disputed amount: 9,000 ₴
Safety Index 0.5 Very low
Our verdict Case closed

Extra Vegas Casino - Player is unable to make a withdrawal.

Resolved Submitted: 02 Jan 2020
Disputed amount: €1,420
Safety Index 6.3 Below average
Show more complaints (+10)
Showing 41,971 - 41,980 of 42,247 complaints
1...4,197 4,198 4,199...4,225
Go to pageof 4,225 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.