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Casino Moons Review

Casino closed

Casino Moons has been closed and no longer operates.

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Blacknote Entertainment Group Limited Casinos
2008
> $5,000,000
Casino operates without an official license!
OverviewUser reviews23Safety Index explainedDiscussion5

Casino closed

Casino Moons has been closed and no longer operates.

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Casino Moons Review

This review examines Casino Moons, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Casino Moons has an Above average Safety Index of 7.1, making it a viable choice for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Continue reading our Casino Moons review to find out more about this casino and determine if it's the right fit for you.

Fairness and safety of Casino Moons

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Casino Moons, we thoroughly read and reviewed the Terms and Conditions of Casino Moons. We did not uncover any rules or clauses that we consider unfair or predatory. This is a positive sign, seeing as any such rules could be exploited in order to avoid paying out the players' winnings to them.

Casino Moons is a medium-sized online casino based on our estimates or collected information. Considering its size, this casino has an average sum of disputed winnings in complaints from players. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

To our knowledge, Casino Moons is absent from any significant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

On the whole, also considering other contributing factors in our assessment, Casino Moons has achieved a Safety Index of 7.1, which is classified as Above average. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.

Note: To the best of our knowledge, Casino Moons is associated with 14 other online casinos. The Safety Index of Casino Moons takes into account the qualities of all the interconnected online casinos.

T&Cs of Casino Moons evaluated

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Casino Moons during our review.

Casino Moons player complaints

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 6 complaints directly about this casino in our database, as well as 18 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,983 black points in total, out of which 661 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Casino Moons user reviews and feedback

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Casino Moons has a Bad User feedback score based on the 23 user reviews in our database. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Company information and licenses of Casino Moons

Casino Moons is in the ownership of Blacknote Entertainment Group Limited Casinos and has an annual revenue estimate greater than $5,000,000. Based on the categorization we use, this makes it a medium-sized online casino.

To our knowledge, Casino Moons has not obtained a gambling license from any regulator.

Withdrawal limits, win limits, and payment method options

Casino Moons supports 14 payment methods. This includes: Skrill, Neteller, Mastercard, VISA, Neosurf, American Express, Bitcoin (BTC), Litecoin (LTC), Ethereum (ETH), Bitcoin Cash (BCH), TrueUSD (TUSD), Tron (TRX), Bank wire, Tether (USDT).

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits Win limits
EUR 4,000 per week No win limit
EUR 16,000 per month
USD 4,000 per week
USD 16,000 per month
CAD 4,000 per week
CAD 16,000 per month
AUD 4,000 per week
AUD 16,000 per month
Note: It's possible that some of the payment methods listed may not be used for both deposits and withdrawals. Moreover, the availability of certain payment methods may change depending on your country.

Available language options and customer support

As part of our casino review process, our expert team gathers data regarding customer support options and available languages. Languages and customer support options available at Casino Moons are displayed in the table below.

Language Website Customer support Live chat
English Yes Yes No
Spanish Yes No No
German Yes No No
French Yes No No

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Casino Moons, withdrawals, and other potential areas of concern. Based on the test we have conducted, we have rated the customer support of Casino Moons as good.

Casino Moons slots and casino games

Casino Moons gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Other games.

The casino's game library includes titles from 6 providers. This includes Pragmatic Play, Betsoft Gaming, Wild Streak Gaming, Vivo Gaming, Octopus Gaming, Reel Kingdom.

Bonuses and codes offered by Casino Moons

Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. There are currently 4 bonuses from Casino Moons in our database, and all offers are listed in the 'Bonuses' section.

Note: For more information about this casino's offers, check out our separate page dedicated to Casino Moons bonuses.

Games
Show all

Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
No craps
No keno
No scratch cards
No eSports betting
No crash games

Language options

English website
All languages (4)
English customer support
No live chat

Game providers

  • Betsoft Gaming
  • Pragmatic Play
  • Wild Streak Gaming
  • Reel Kingdom
  • Octopus Gaming
  • Vivo Gaming

Positives

  • Casino accepts players from many countries
  • Good selection of games
  • 24/7 Customer support

Negatives

  • No live chat

Interesting facts

  • Medium sized casino popular in New Zealand
  • Max withdrawal €4000 per week
Author & Guarantor: Adam Maclean Last updated: 17 Dec 2021 Anything incorrect or missing? Let me know
Casino Bonuses

Casino Moons bonuses

Browse all bonuses offered by Casino Moons, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

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User reviews (23)

User reviews of Casino Moons

This is a place to share experience with Casino Moons. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Bad

Rated by 23 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

• 2 years ago
It does not pay, I won the welcome bonus, I made my deposit and my account was verified, they put many obstacles in my way and in the end they blocked my account and did not pay
Safety Index explained

Safety Index of Casino Moons explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Moons. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.1/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Other factors

  • Operates without a license

Complaints about Casino Moons and related casinos (194)

194All0Opened23Not solved43Solved128Rejected

Complaints directly about Casino Moons

Complaints about related Slots Village Casino (Same owner)

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Complaints about related 7 Spins Casino (Same affiliate)

Complaints about related Vive Mon Casino (Same affiliate)

Show more complaints (+53)
Discussion

Casino Moons Discussion

Discuss anything related to Casino Moons with other players, share your opinion, or get answers to your questions.

Casino Guru

We want players to understand gambling.

Payment methods

Casino Moons payment methods

Currencies
USD,CAD,EUR,ARS,AUD,BRL,ZAR
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