Duelbits Casino - Player's deposit is delayed.

(private data please protect - private)

Thanks for your patience.

Was the casino able to credit your deposit since your last reply?

Do I understand correctly the deposit was an amount higher than allowed?

Thank you very much, SnugglyStar, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you for your attention to this matter. I look forward to your prompt response.

Hello SnugglyStar,

I am so sorry to hear your deposit got lost. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Duelbits Casino representative to join this conversation and participate in resolving this complaint.

Dear Duelbits Casino,

Could you comment on this?

Thank you in advance for providing the information.

Thank you for reaching out and for providing the detailed information regarding your recent deposit issue. We understand how important it is to resolve such matters promptly, and we appreciate your patience throughout this process.

After reviewing your case, we identified that the deposit was made using a token and network that are not currently supported by our platform. While this situation falls outside our standard procedures, as a gesture of goodwill, we have credited your account with the deposited amount.

Please note that all necessary details about the supported tokens and networks are clearly stated on our cashier page, along with instructions to ensure seamless transactions. While we strive to assist in cases like this, the recovery process can be complex, time-consuming, and is not always guaranteed. This is why it’s essential to carefully follow the provided guidelines to avoid such issues in the future.

We value your continued trust and are always here to help. Should you have any further questions or require additional assistance, please don't hesitate to contact us.

Thank you for choosing Duelbits, and we look forward to providing you with a smooth and enjoyable gaming experience moving forward.

Best regards,

Dear Duelbits Casino,

Thank you very much for your cooperation and a gesture of goodwill.

Hello SnugglyStar,

Could you confirm that your account was funded with the deposited amount?

I'll be awaiting your reply.

Yes, I received +3,649.00 USD to my gaming balance. Team calculated ape with current price. No problem, Thanks for all help Duelbits Casino and CasinoGuru Team. I wanted to take a moment to express my heartfelt gratitude for the exceptional service and support I have experienced while engaging with your platforms. The professionalism and dedication exhibited by both teams have not gone unnoticed. Any questions or concerns I had were addressed promptly and with great care. Have a great day!

Dear SnugglyStar,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Stefan, Casino.Guru