DuckyLuck Casino - Player believes that their withdrawal has been delayed.

My winning . Withdrawal was not been recieved I am highroller on this casino.. since

15th of august they been saying any moment now, that anymoment tooked almost two weeks.. they said they scalate it been process . Untill now it on pending ??!'n if this account was process on batch oayroll it not suppose to be pending!!!

Dear djgenesis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear djgenesis,

Have you received your withdrawal from the casino yet?

Dear djgenesis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Not yet it's been now 7days from the day they process.. I keep telling them before it's pending.. I'm very disappointed. Because I'm a highroller thou ,,,

Thank you for your reply, djgenesis. Have you accumulated your winnings with or without an active bonus? Have you made any successful withdrawals before? Is the withdrawal request still marked as pending?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I follow all the rules..I know all the rules of bonus last time I tested DuckyLuck $150 I widraw this amount it took only two days

the $1550 are already processed it now 7days hopefully I recieve this winning today in the morning or tomorrow . But Ikeep telling them for the last two weeks that those winning are in pending .. hopefully I have them today!

Yeah,, I accumulitade those winning with out bonus

Still no updates?

nope not even a dust!!!

Thank you very much djgenesis for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear djgenesis,

I am so disappointed to hear your withdrawal hasn't reached you yet. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a DuckyLuck Casino representative to join this conversation and participate in the resolution of this complaint.

Dear DuckyLuck Casino,

Could you please state why the player's withdrawal has not yet been paid out and when can he expect payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hey All,

The customers bank wire was returned because no account was found. The incorrect/incomplete information was provided.

The player has been emailed, and the funds have also been credited back to the players account.

Once we have correct bank info, or a preferred BTC address for instant payment, we'll take care of this.

Thanks!

John Rose - Casino Manager

Dear DuckyLuck Casino,

Thank you for the provided information.

Dear djgenesis,

Could you please provide the casino with your banking details? Once you receive the payment or if you have problems with your withdrawal, could you come back and respond to this complaint, please?

I am looking forward to your answer.

Kind regards,

Stefan

Forget it !!! They said bank info it's not correct! Damn how many

times I double check before I submit it.! They brought it back to my balance .. till you play it.. their gone .. they did this a lot times.. this casino should be blacklisted and the $1500 was gone and I did not even see a bonus on my account!!!😡😡😡 this is scamcasino🙁 very mad at them because Ivebeen playing here for years already.scam casino..

All we can do is apologize for the problems. We processed the withdrawal and it was returned by the player's bank. We have no influence over this. It was, and always is, the player's option to play with their funds or to submit another withdrawal request with complete information or to choose another faster, secure withdrawal option like Bitcoin.

Dear djgenesis,

I understand this must be frustrating for you. Let's try to solve this together.

Are you able to provide the casino with other/complete bank account details? Or is it ok if you withdraw your funds to a Bitcoin address?

I am looking forward to your answer.

Kind regards,

Stefan

Dear djgenesis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear djgenesis,

As we haven't heard from you, we will have to close this complaint as "rejected".

Feel free to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Stefan