BCGame Review

The player from Switzerland successfully withdrew funds thrice but faced issues with the fourth withdrawal, receiving an error message about suspended permissions. Despite completing advanced KYC and being verified, they still cannot withdraw and have not received a response from live support.

The player from Ukraine had not seen their deposit of 5091 hryvnias credited to their casino account or returned. Despite having contacted support, they had not received clear timelines or adequate updates regarding the delay. After submitting a complaint, the funds were credited to their account after a wait of 12 days. The issue was marked as resolved.

The player from India reports losing a total of 20,000 rupees while playing various games, including Deal or No Deal and Plinko, with small bets. He expresses frustration over the platform's performance.

The player from Germany had placed a bet of €7,717.93 on the game Crash but lost all funds due to delays in the game during cash out. He requested a refund for the entire balance, citing the delay as the reason for his loss. The Complaints Team concluded that without a video recording of the incident, which was necessary to determine the cause of the delay, they were unable to assist further. It was noted that technical issues might not necessarily have been the casino's fault, and the complaint was subsequently closed.

The player from Germany faces issues with bc.game, having registered as a German user despite the site's restrictions against German players. After verifying their account, they are now unable to access the site.

The player from India is facing issues with a deposit of 300 INR that is not credited to their BC Game wallet, despite multiple attempts to contact the site for support. They have not received any response from BC Game's live support.

The player from India cannot withdraw money due to a lost SIM card, which prevented access to their account. They created a new account but faced a rejected identity verification because the same documents were already submitted with the previous account. The player requests a chance to verify their identity again.

The player from India faced an issue with a deposit, as the amount had been debited from their bank but not credited to their casino account. They sought assistance in retrieving their funds. The issue was resolved after the player provided the necessary information and confirmation, leading to the successful retrieval of their deposit. The Complaints Team marked the complaint as 'resolved' and appreciated the player's cooperation.

The player from Azerbaijan was unable to withdraw funds due to a verification issue, as the photo of her passport had not been accepted. Despite multiple attempts and communications with support, she was informed that her verification records matched those of other accounts, which she denied, stating that this was her first use of the casino. She sought assistance in withdrawing her remaining funds. The issue was resolved after the player successfully completed the KYC process and withdrew her balance. The complaint was marked as 'resolved' by the Complaints Team.

The player from Brazil faced issues with his casino withdrawal, which had initially been processed but was later blocked by his bank due to a refund requested by the payment intermediary, DYNAMIC PAY. Despite providing bank statements and proofs, the casino’s support remained unresponsive and did not offer a viable solution. The issue was resolved after the player confirmed that the problem had been addressed. The complaint was marked as 'resolved' by the Complaints Team.

The player from India could not withdraw money from his casino account due to a suspension on withdrawals, despite having completed KYC and being a level 50+ user. The player was unable to verify his email, which may have contributed to the withdrawal issue. The complaint was resolved after the casino confirmed that the account had returned to normal status, allowing the player to proceed with withdrawals. The player acknowledged the resolution, and the complaint was marked as 'resolved' in the system.

The player from Santa Fe's account is closed due to alleged violations of rules. The player denies any wrongdoing, requests clarification on the violations cited, and seeks the return of their account and funds.

The player from Florida had difficulty withdrawing his balance of $2563.10 after being informed that his valid driver's license was not accepted for KYC verification, as the casino only allowed identification cards or passports. He faced complications due to local regulations that prevented him from having both forms of ID and felt that the site was trying to block his withdrawal capabilities despite identifying known crypto addresses. The player asked us to close the complaint after the issue was resolved to his satisfaction by the casino.

The player from Germany had successfully withdrawn part of their winnings, but the remainder was blocked without a clear explanation. After contacting the Complaints Team, the player confirmed that the problem was now solved. The casino indicated that there were no blocks from their end and that the withdrawals had already been processed.

The player from the United Kingdom raised a dispute on 12th November 2024 regarding a technical issue at BC Game that caused his $200 bets on Immersive Roulette to be processed as $2000 bets. Despite having provided screenshot evidence, his VIP host did not address the issue properly to the player's satisfaction. She sought reimbursement of 4000 BCD, arguing that the technical issues should render the bets null and void. The complaint was closed as rejected following the player's decision to withdraw the dispute.

The player from Romania had their account locked by BC Game and faced multiple KYC verification failures, along with issues accessing their account due to 2FA problems. The casino labeled the player as a high-risk user, which resulted in the locking of their funds. The issue was resolved after the player confirmed that the verification process had been completed successfully. The Complaints Team marked the complaint as 'resolved' in their system.

The player from Brazil faced issues withdrawing funds from their BC Game account after being randomly required to complete advanced KYC, which was denied. Despite multiple attempts to contact support, he did not receive a clear resolution and was unable to access his balance while being told the main website was blocked in his country. The Complaints Team reviewed the evidence provided by the casino and concluded that the player's accounts were locked due to a violation of the casino's terms, specifically regarding the use of multiple accounts. Consequently, the complaint was closed as the casino's policies prohibited such actions.

The player from India reported a glitch while playing Ezugi Live Dealer blackjack that prevented four bets from going through, resulting in a $200 shortfall. Despite spending over eight hours trying to resolve the issue with both Ezugi and BC.Game support, the player found BC.Game's customer service ineffective and unhelpful in processing the refund. The issue was resolved after the player confirmed receiving refunds for the bets, with BC.Game acknowledging the bug on their end. The complaint was marked as resolved by the Complaints Team.

The player from the United Kingdom faced issues with KYC due to repeated failures in document acceptance, which led to a notification that further submissions were not allowed. Despite having provided clear and up-to-date passport photos, the player received minimal response from the casino's support while awaiting a withdrawal. The casino confirmed that the withdrawal was successful and that the account status was normal, but encouraged the player to complete the KYC process. Without confirmation from the player, the complaint was closed as rejected.

The player from India had requested the unlocking of their casino account, which had been closed due to a mistake with identification. They emphasized that this was their only account, with money withheld on it. The Complaints Team reviewed the evidence provided by the casino, which indicated a breach of terms regarding multiple accounts. As a result, the complaint was closed, and the player's request could not be supported.

The player from India made a deposit of 4000 INR to BC Games on November 4, 2024, but the funds had not been reflected in the game account despite the transaction showing as complete. He reported difficulties in communicating with live support and raised concerns regarding additional deposits of 7000 INR that also went uncredited. The Complaints Team extended the investigation period and requested necessary documentation and video proof from the player to proceed. However, due to a lack of response from the player, the complaint was unable to be investigated further and was rejected.

The player from India requested the unblocking of his casino account, which had been closed due to an accidental action by his child. He emphasized that he did not intend to dispute any amount and wanted to regain access to his valuable account. The Complaints Team informed him that since the account had been accessed by a third party and closed with a zero balance, they were unable to assist further. Consequently, the complaint was closed, and the player was advised to be cautious about account access in the future.

The player from India has successfully completed three withdrawals, but the funds have not been credited to his bank account. Despite submitting evidence and completing live support requests the issue remains unresolved.

The player from Russia faced issues with withdrawing funds from BC.Game after being asked to complete KYC, which had been repeatedly rejected despite the submission of the necessary proofs. Additionally, communication with support had proven ineffective, and the player expressed frustration over the lack of assistance while trying to withdraw roughly $500 in winnings. The complaint was rejected due to the player's lack of response to inquiries from the Complaints Team, which prevented further investigation into the matter.

The player from India encountered a problem with a deposit that had not been received after eight days, and customer support had not provided assistance. The Complaints Team extended the response time for the player to provide necessary documentation to resolve the issue. However, as no confirmation of resolution was received from the player, the complaint was rejected.

The player from Indonesia faced account blocking after submitting advanced KYC verification, despite having made multiple withdrawals totaling almost $10,000 without issues for over a year. After encountering rollover problems for a recent withdrawal request and subsequent support communications, her account was locked without a clear explanation and remained unresponsive. The Complaints Team investigated and found that the casino had closed the account due to multiple accounts linked to self-referral and bonus abuse. As a result, the complaint was rejected, and the player was advised to adhere to the casino's terms and conditions to prevent future issues.

The player from Mexico expressed frustration over the casino's negligence regarding her refund request, which included evidence of a transaction from Banxico. Despite multiple communications, the casino continued to provide automated responses without resolving the issue, leading her to consider legal action. The Complaints Team noted that the player had decided to close the case as she was pursuing the matter with the appropriate authorities, Condusef. The complaint was rejected based on her explicit request, and the team expressed regret for not being able to assist further.

The player from Germany has notified the casino of their gambling addiction and requested account closure, but the casino suggested a break instead. After repeated attempts to request a partial refund without success, the player now plans to take legal action against the casino.

The player from India faced an issue with their account as their Google Authenticator was disabled for the casino game, affecting access. The Complaints Team had attempted to gather more information from the player but received no response. As a result, the complaint was rejected due to lack of communication, which prevented further investigation.

The player from Venezuela reported that the casino administrators promoted promotions that were not honored and banned players for inquiring about payments. Although they claimed payments were processed within 24 hours, it often took over 96 hours without any communication. The issue was resolved as the player confirmed that the casino had paid for the promotion. The complaint was marked as 'resolved' in the system by the Complaints Team.

The player from Japan claimed eligibility for a total of $37,000 in bonuses due to multiple high-value deposits, but the casino refused to honor them, citing unclear restrictions. The Complaints Team communicated with both the player and the casino, but ultimately concluded that the player had already wagered his deposits and withdrawn funds, leading to the belief that he was no longer eligible for the bonuses. Consequently, the complaint was rejected.

The player from Japan was unable to log into her casino account and received a message stating 'Account verification is required' after clearing the cache as suggested by support. She had submitted her driver's license for KYC but had not provided the required proof of ownership for her account. The Complaints Team extended the response time by 7 days, but due to her lack of communication and failure to respond to inquiries, the complaint was rejected.

The player from India encountered issues depositing ₹3000 at BC GAME, where the amount did not appear in his wallet. Despite being a VIP member, he experienced significant delays in support responses and was frustrated with the long complaint resolution process. After providing the necessary documentation and proof of the successful transaction, the player received confirmation that his deposit had been credited successfully. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from India faced a withdrawal block at Bc Game Casino due to a KYC mistake involving incorrect personal data submission. Despite having reached out via email to rectify the issue and request assistance, the casino did not respond, leaving the player unable to proceed with the KYC process. The Complaints Team concluded that the casino acted within its rights by blocking the account due to the submission of inaccurate information and the use of someone else's identification. The complaint was rejected as the player was unable to provide valid documentation and failed to comply with the casino's KYC requirements.

The player from New York encountered an issue with depositing money into the casino, as the deposit had not been received despite providing a transaction ID and request ID. The casino later confirmed that the deposit had been credited to his account. However, without a response from the player to verify this information, the complaint was resolved by being rejected. The player was informed that he could reopen the complaint if needed.

The player from Russia could not access his account at BC.GAME due to an "account verification required" message after making a deposit. Despite attempts to contact support, he received no response and was seeking a refund of his deposit. The Complaints Team had extended the response time for the player to provide the necessary identity documents for verification, but he did not reply. As a result, the complaint was rejected due to a lack of further communication.

The player from India faced issues with his 800rs deposit made 9 days prior, as the casino claimed they had not received the payment, despite him providing clear proof of the transaction. He sought assistance in getting the deposited amount credited to his account. After multiple communications and requests for additional documentation, the casino stated they had not received the necessary video proof and other details from him. Ultimately, the complaint was rejected due to the player's lack of response to the casino's requests for information.

The player from India was unable to access their casino account due to losing their two-factor authentication. We attempted to gather more information and extended the response time, but the player did not respond to inquiries. As a result, the investigation could not proceed, leading to the rejection of the complaint.

The player from Nigeria reported ongoing communication with support regarding a game issue that had not been fairly compensated. Although support acknowledged that the error had been fixed, the player expressed frustration that the compensation was limited to only 100, which was significantly less than the actual losses incurred. The Complaints Team concluded that the player's gameplay had resulted in both wins and losses based on the amounts displayed and deducted, and since each bet had reached a conclusive outcome, no further assistance could be provided. Therefore, the complaint was closed.

The player from the United States had their account banned by BC.Game without explanation and received no response to their emails or Discord messages. This occurred while they were in the middle of winning a jackpot, leading to disappointment in the casino's communication and handling of the situation. The Complaints Team facilitated communication with the casino, which ultimately resulted in the player's account being unlocked and their withdrawal processed after nearly two months. The Complaints Team received receipt of the refund of their funds and it was also confirmed the player continued to play at the casino, allowing the complaint to be marked as resolved.

The player from Japan, using a VPN, encountered issues with BC Game, where he was denied a spin prize due to a possible prior account creation linked to his device ID or IP address. Additionally, despite depositing over $10, he had not received the advertised deposit bonus, which remained locked even after meeting the wagering requirements. Attempts to resolve these issues through support led to inadequate assistance. The complaint was rejected due to the player's lack of response to follow-up questions and requests for documentation, which prevented further investigation.

The player from India reported a problem with depositing 15,000, which had not been credited to their account since October 3rd. Despite providing transaction proof, including a screenshot and bank statement, the casino denied receiving the funds and responded unprofessionally. After multiple communications and appeals, the player ultimately received the deposit. The complaint was marked as resolved in the system.

The player from the United Arab Emirates had their withdrawals suspended at BC.Game after a large withdrawal request of $990, citing an "Audit Failure." Despite having attempted to fulfil numerous verification requests, including submitting ID and other documentation, the withdrawal remained blocked, and the player suspected that the casino was attempting to prevent them from accessing their funds. The Complaints Team concluded that the player's account had an almost $0 balance when it was closed, as the funds from the failed withdrawal were lost through gameplay. Consequently, the complaint was closed as unjustified.

The player from South Korea faced issues withdrawing money from the casino, as the withdrawal amount was refunded back to their wallet due to an exchange problem. Despite having contacted customer support, the refund process had not progressed. The issue was resolved after the player confirmed the details of the refund and ticket submission, leading to a successful resolution of the withdrawal problem. The complaint was marked as 'resolved' in the system.

The player from Australia had completed all required KYC and 2FA verification processes, yet remained unable to withdraw funds from the casino. Despite having their verification accepted, the player received vague responses from live chat support. The issue was confirmed to be resolved, and the complaint was marked as 'resolved' in the system.

The player from Nigeria faced issues with their account at BC Game, which remained closed after being accused of having verification linked to other accounts. Despite the player's request to withdraw his winnings of over 500,000 naira, we informed the player that opening multiple accounts was prohibited and they could not assist further due to this violation. As a result, the complaint was closed, and the player was advised to refrain from similar practices in the future.

The player from Brazil had been unable to access his account for 4 days due to issues with the 2FA verification code. Despite reaching out to online support and sending multiple emails, he had not received any assistance. We attempted to communicate with the casino, learning the issue seems to be with the player needing to complete KYC in the casino. The player didn't respond to our inquiries which led to the complaint closure.

The player from Luxembourg was unable to access their account at Bc Casino, despite attempts to reset the password. They expressed a desire to continue playing but were currently blocked from reentering the website. The Complaints Team facilitated communication between the player and the casino, confirming that the player's account had been restricted due to location. The player requested a refund of their balance and provided the necessary documentation, but further verification was required. Ultimately, the complaint was closed as unresolved due to the player's lack of response to the team's inquiries.

The player from Israel was unable to withdraw approximately $200 from their casino account. They had attempted multiple withdrawals, all of which were blocked without clear explanations. The Complaints Team had attempted to gather more information regarding the player's verification status and the casino's requirements but did not receive a response. As a result, the complaint was closed.

The player from Portugal reported that his account had been compromised, leading to a withdrawal of 1136.26 XRP to an unknown account without his consent. The Complaints Team communicated with the casino, which stated that the security of the player's email had been compromised, resulting in the deactivation of 2FA. The team concluded that the blame lay with the perpetrator of the crime rather than the casino, and they encouraged the player to report the incident to authorities. Ultimately, the team was unable to assist further with recovering the funds.

The player from Russia faced issues with withdrawing 1113 USDT from the casino, as her verification process had failed due to claims of submitting documents associated with a different profile. Despite having only one account, she was willing to provide any requested documents to complete the verification. After an extensive back-and-forth regarding multiple accounts, the casino ultimately agreed to refund her deposits from the accounts that had been closed due to violations of terms and conditions. The player received a partial refund of $200 from her last account, and after clarification from the casino, it was confirmed that no further refunds were due. The complaint was marked as resolved after confirming the player was satisfied with the outcome.

The player from Italy had issues with account access and withdrawals at bc.game. After successfully completing the KYC process for a second account due to not receiving a password reset link for the first account, he faced KYC verification issues that blocked his funds of about 3K. Despite submitting the required documents and seeking support, he received no resolution and was still waiting for a response. The issue was resolved by confirming that the player’s concerns had been addressed, and the complaint was marked as 'resolved' in the system.

The player from Russia had been experiencing ongoing issues with withdrawing funds from BC.Game Casino, where her account faced delays and repeated suspension of withdrawal privileges despite having completed KYC verification. After a series of large wins, her withdrawal requests were repeatedly rejected, and communication with support had been unhelpful, leading her to suspect the casino's reluctance to pay out large sums. The Complaints Team had reviewed the evidence provided by the casino and found that her account was linked to multiple other accounts, which was a violation of the casino's Terms and Conditions. As a result, her complaint had been rejected as unjustified.

The player from South Korea had two accounts at BC Games that were closed due to KYC issues, preventing access and a withdrawal of $140,000. The player felt that the situation was unfair and had not received proper responses. The Complaints Team reviewed the case and found that the closure was due to a breach of the casino's terms and conditions regarding multiple accounts. As a result, the complaint was rejected, and the player was informed that further assistance could not be provided.

The player from India had his account locked by the casino, and he was unable to access his remaining funds. The Complaints Team investigated the situation and confirmed that the player's account was closed due to a violation of the casino's Terms and Conditions related to the creation of multiple accounts. It was also noted that the player's account balance was zero at the time of closure, so the complaint was rejected.

The player from Ukraine had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team noted the player's continued lack of receipt of funds and the casino's inability to locate transactions. Due to the absence of sufficient insight into the specific issue related to sports betting, the complaint could not be accepted for further action. The player was advised to follow up directly with the casino for resolution.

The player from India faced difficulties withdrawing 35,000 INR due to a failed KYC verification after mistakenly submitting his son's ID card. The casino did not allow the player to withdraw funds until KYC was completed and did not provide an option to reverify. The complaint was rejected as the player did not respond to the Complaints Team's inquiries for further investigation.

The player from Slovakia had a suspended withdrawal due to potential restrictions related to multiple accounts registered on the same IP and device. They inquired about the possibility of blocking the other accounts and continuing to use only one. The casino allowed the player to choose one account to keep while blocking the remaining six accounts. The player confirmed compliance with the request and expressed gratitude for the resolution. The issue was marked as resolved by the Complaints Team.

The player from Nigeria had deposited #24800 into his BC.Game account on September 11, 2024, but the transaction history remained empty, indicating that the casino had not received the funds despite the player's account being debited. We asked the player to respond and provide the necessary documentation, but the player did not reply. Consequently, the complaint was rejected due to lack of communication.

The player from Brazil could not access her casino account and was not receiving responses from BC.Games support. She had made a R$30 deposit but was unable to recover her password due to expired links. The Complaints Team acknowledged the issue and extended the timeline for resolution because the designated resolver was on vacation. Ultimately, the complaint was rejected at the player's explicit request, indicating that she chose to close the matter without further assistance.

The player from Australia faced account locking after attempting to withdraw 400 USDT, leaving 50 USDT in the account. Despite sending the required information to the support team, he did not receive a response, and the account remained locked. The Complaints Team reviewed the situation and confirmed that the player had breached the casino's terms by creating multiple accounts. As a result, it was determined that the casino acted correctly by confiscating his winnings and closing the account, leading to the rejection of the complaint.

The player from Argentina faced an account restriction with BC.Game, despite having completed both regular and advanced KYC verification. He had $6,200 locked due to ongoing delays and had also not received a cashback bonus of around $6,000, which was due based on his wagering activities. The issue was reported to be resolved as the casino confirmed that the account was restored to normal on September 16th. However, without further confirmation from the player, the complaint was rejected.

The player from Quebec reported a loss of $300 from his casino account. After contacting live support, the casino acknowledged an unauthorized connection and locked the account, but they became unresponsive regarding unlocking the account and addressing the missing funds. We attempted to gather more information from the player but received no response to their inquiries. As a result, the complaint was closed.

The player from Finland faced a dispute regarding a bet that inexplicably increased from $46 to $8,015.42 on the game "Mines." Despite having requested proof that he did not manually input such a high bet, the casino insisted the bet was made in "Good faith." He believed this represented an error, especially given his history of wagering almost $200,000. The issue was resolved by rejecting the complaint due to the player's lack of response to follow-up questions, which prevented further investigation.

The player from India had locked his account after mistakenly submitting the wrong document during KYC verification and sought guidance on how to regain access to his account and funds. The Complaints Team reviewed the evidence provided by the casino, which indicated that the player was associated with multiple accounts, a violation of the casino's terms. Consequently, the complaint was closed as the player was not permitted to access his funds due to this breach of policy. The player was reminded that only one account was allowed per individual, and any violations could result in account restrictions.

The player from Switzerland won a $5000 Week Raffle at BCGame Casino but faces account suspension for withdrawals despite having completed most KYC verification. Communication with live support has not resolved the issue. After the player passed KYC, the issue was resolved, which the player confirmed later.

The player from India had deposited $20,000 in BTC and had winnings totaling $254,000, but their withdrawal requests were denied for review. Despite having KYC approval and receiving repeated assurances to wait from customer support, the player felt stuck in a loop without updates. The Complaints Team had extended the response time by 7 days but ultimately had to reject the complaint due to the player's lack of response to inquiries.

The player from Belgium had deposited money into the casino, but it had not been credited to their bc.game wallet despite being informed that it was. We attempted to gather further information by asking the player for transaction details and other clarifications. However, the player did not respond to these inquiries. As a result, the complaint was rejected due to lack of communication from the player.

The player from India encountered a risk issue with their BC.Game user account and sought a solution. The casino representative stated that the account had been locked due to suicide threats made during live support interactions. As the player did not respond to the Complaints Team's requests for additional information, the case was rejected due to insufficient details to proceed with further investigation. The Complaints Team remained open to assisting the player if communication was resumed in the future.

The player from India had faced issues with the casino, as their withdrawal and tip permissions had been suspended. The complaint was resolved and closed after the player submitted another complaint using a different account at casino.guru. The player's account was restored after successfully completing the advanced KYC process.

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player initially experienced delays with two withdrawal requests, despite both showing successful statuses. After submitting the necessary documentation and following up with the casino, the issue was resolved, and the player confirmed receipt of the funds in their gaming wallet. The complaint had been marked as resolved by the Complaints Team.

The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player had provided the necessary verification documents and followed up multiple times over a period of 15 days. Ultimately, the issue was resolved when the player received their withdrawal. The Complaints Team confirmed the resolution and expressed willingness to assist with any future issues.

The player from Spain faced difficulties withdrawing money as her account had been restricted despite successfully placing bets. After contacting support for KYC completion, she was informed that multiple accounts had been detected, but she insisted that she only had one account while her husband had another. Despite numerous attempts to resolve the issue, the KYC option remained disabled. The Complaints Team concluded that the casino's actions to block the account and restrict withdrawals were upheld due to the use of the same device by both players, which triggered security measures against potential multiple account usage. Therefore, the complaint was rejected.

The player from India had their account locked by BC.Game since June 2 for allegedly using the word "suicide," which the casino cited as a violation of their terms. Despite apologizing for the mistake and being a loyal player, he did not receive any resolution and sought access to his account and funds. The Complaints Team confirmed that the player's account had an active balance of zero at the time of closure. Consequently, the complaint was rejected as no funds were available for withdrawal.

The player from Nigeria had opened a new account, deposited N100,000, and successfully won funds. However, after attempting to withdraw, their account was blocked due to alleged multiple accounts, which they denied, claiming they used shared Wi-Fi. They expressed concern about being scammed for their winnings. The Complaints Team reviewed the situation and found that the casino had provided evidence of multiple accounts, leading to the conclusion that the casino's actions were justified and the complaint was rejected.

The player from Peru faced issues with KYC verification after being unable to access a previously hacked account. Despite attempting to complete the verification process, the casino had blocked her account and had not responded effectively to her support requests. The Complaints Team determined that her multiple account creations violated the casino's terms, leading to the confiscation of her winnings and account closure. Consequently, the complaint was rejected as the player was not entitled to a refund under the circumstances.

The player from Nigeria reported being scammed by the casino, which had suspended his withdrawal and required advanced verification. After multiple failed attempts and a locked account, he received a notification stating that it was locked for engaging in prohibited techniques, yet his funds remained inaccessible. The Complaints Team reviewed the case and upheld the casino's decision to permanently close the account due to signs of edited documents provided for KYC, which constituted a breach of the casino's terms. Consequently, the complaint was rejected, and the player was advised to avoid using questionable documents in the future.

The player from India faced account verification failure due to being flagged as a user risk and sought assistance to resolve the issue. His account was reported to have a balance of INR400,000, which he wished to withdraw. However, it was determined that he had violated the casino's terms by creating multiple accounts, leading to the inability to assist him further. As the player did not respond to requests for additional information, the complaint was ultimately rejected.

The player from India was unable to access their BC Game account, which had a balance of over 2000 INR, due to verification issues. The account had been blocked because he failed to provide the necessary documentation and did not respond to requests for further information from us. As a result, the complaint was rejected.

The player from India had his KYC rejected due to multiple accounts, despite having an approved KYC on another account with the same documents. He wanted to withdraw his money but could not reapply for KYC verification. The player had violated the casino's terms and conditions by creating a second account while knowing that his previous account was suspended. As a result, the complaint was rejected, and assistance could not be provided.

The player from British Columbia had won 6K Canadian in ETH and faced issues withdrawing funds. After an initial rejection and account restriction, the player completed the advanced KYC, but the account remained blocked from withdrawals. The issue was resolved when the casino unblocked the player's withdrawals, allowing him to access his winnings.

The player from India had a pending deposit of INR 20,000 since 30th July 2024. The money had been debited from the player's account, but the deposit status remained as "Processing." The Complaints Team had attempted to assist by advising the player to contact the casino and provide necessary documentation, including video proof and bank statements. However, the player did not respond within the extended timeframe, which led to the rejection of the complaint.

The player from Mexico deposited money in Mexican pesos on August 3rd, but it had not been credited to his casino account. Although support opened a ticket, it was closed, claiming the money was not in their account and advising him to check with his bank. The Complaints Team attempted to facilitate communication between the player and the casino, requesting necessary documentation for investigation. However, the player did not respond to inquiries, which led to the rejection of the complaint due to a lack of information provided for further investigation.

The player from Japan had their withdrawal locked at BCgame despite having completed advanced KYC in May 2024. Repeated attempts to get updates from their VIP host had been unsuccessful. The player had made multiple deposits and withdrawals and had recently won large amounts in table games and slots. We had made multiple inquiries to the casino for clarification regarding the player's account status and the alleged abuse of bonuses but received insufficient responses. Ultimately, the complaint was marked as 'unresolved' due to the casino's lack of cooperation.

The player from India was logged out of their casino account due to a security risk while playing roulette. They sought assistance to resolve this issue. The Complaints Team requested additional information and communication from the player to facilitate the investigation. However, due to a lack of response from the player, the complaint was unable to be resolved and was rejected at that time.

The player from Japan was unable to log into his casino account, which had been locked for an unclear reason, with funds still remaining in it. The issue was resolved as the player's account was unlocked and his funds were returned after communication between us and the casino. The player confirmed the successful resolution and we marked the complaint as 'resolved'.

The player from Russia had registered at BC.Game, initially winning and withdrawing significant amounts. Upon depositing again and winning $45,020, subsequent withdrawals were put on hold due to alleged violations of the terms of service. Despite providing the requested documents, the account was permanently blocked. After reviewing the situation, it was concluded that the casino had acted in accordance with its terms and conditions, as the majority of the player's winnings were deemed invalid due to currency exchange rate arbitrage. Consequently, the complaint was closed as unjustified.

The player from the Philippines experienced an unexpected account deletion at the casino while she had a Php 24,000 balance, active rewards, and pending cashback. Despite having contacted customer support, she received inconsistent information and created a new account using the same number but with a zero balance. She sought to recover her lost funds and rewards. The Complaints Team attempted to assist by requesting additional information from both the player and the casino; however, due to the player's lack of response, the complaint was ultimately rejected.

The player from the United Kingdom had successfully made five withdrawals totaling £500 from BC.Game. However, a sixth withdrawal of £200 was blocked, and he was instructed to complete an advanced KYC check. Despite completing the verification process, the player was still unable to withdraw funds after 48 hours. The issue was resolved when the casino confirmed that the account had been unlocked, allowing the player to access his funds. The complaint was subsequently closed as resolved by the Complaints Team.

The player from India claimed that BC Game had blocked his account with a balance of ₹20,000 without any reason. He described the casino as fraudulent, alleging that it consumed deposits and withdrawals and had poor customer service. The Complaints Team reviewed the evidence provided by the casino, which indicated that the player had multiple accounts, a violation of the casino's terms. Consequently, the complaint was rejected as the actions of the player were deemed inconsistent with the casino's policies.

The player from South Africa had her BC.Game account locked due to alleged self-exclusion, which she claimed she did not initiate. The casino did not follow the required self-exclusion procedures. The player received an apology from the casino for locking her account; however, her balance and bonuses were missing upon reopening. The Complaints Team extended the investigation period but ultimately had to reject the complaint due to the player's lack of response to further inquiries.

The player from Canada had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The issue was resolved when the player received all of their winnings after a thorough investigation by the casino. The Complaints Team had facilitated communication between the player and the casino, leading to the successful resolution of the complaint.

The player from India had deposited 5000 rupees in BC Game Casino, but the amount was not credited. Despite providing proof and raising multiple support tickets, the casino claimed that the merchant had not received the deposit yet. We advised the player to contact the payment provider for further investigation. After extending the complaint's timeline for a response, the complaint was ultimately rejected due to the player's lack of communication.

The player from India had won 100,000 INR in BC game Casino, but their withdrawal was suspended due to incorrect KYC documents submitted by their underage brother. As a result, the casino permanently blocked their account. We determined that the casino's actions were justified according to their rules, which prohibit account access by underage individuals. Consequently, the complaint was rejected.

The player from Argentina had his account at BC.Game disabled after winning $1,600 and attempting to withdraw $2,000. The support team had provided inconsistent responses regarding a lost bet, and the player's account remained blocked despite being verified since 2021. The Complaints Team investigated the issue, but they closed the complaint as unjustified due to a breach of the casino's terms and conditions regarding multiple accounts. The casino's decision was accepted, and the player was advised to consult the relevant gambling authority if he was unsatisfied.

The player from Israel had won $965 after depositing $250, but the casino initiated a KYC process and later locked the account, preventing withdrawal. The casino had flagged the account and stated the decision was final. The casino provided evidence that the player had violated terms and conditions by creating multiple accounts. We reviewed the evidence and concluded that the complaint was unjustified due to a clear violation of the casino's rules.

The player from Italy, a self-excluded pathological gambler receiving psychological care, was allowed to gamble again by BC Game, which led to a loss of 2935 USDT. He sought assistance in stopping gambling and recommended a self-exclusion feature for BC Game. The complaint could not be resolved due to a lack of evidence showing the player had requested self-exclusion and specified gambling addiction as the reason. The player was advised to contact the licensing authority and use BetBlocker for future self-exclusion.

The player from India was unable to withdraw funds due to KYC issues. The casino initially rejected his documents and then claimed he was under 18. Customer service did not provide solutions. The Complaints Team attempted to assist by facilitating communication with the casino, which eventually requested additional verification in the form of a video. However, the player did not respond to the follow-up inquiries, leading to the rejection of the complaint.

The player from the United Kingdom had requested lifetime self-exclusion from BC.GAME due to severe gambling addiction, but the casino did not process the request. As a result, he was able to deposit and lost an additional 1,648 euros. The Complaints Team reviewed the case and determined that the casino's requirement for confirmation of the self-exclusion process had not been met, as the player had left the chat before confirming. The player was informed that while the casino could have followed up, it was not standard practice to automatically block accounts without confirmation. Consequently, the request for a refund was not justified, and the case was closed.

The player from India had his BC GAME account locked on June 2nd for allegedly having multiple accounts. Despite apologizing for using the word "suicide," which violated the casino's terms, he did not have his account restored. He sought to resolve this issue and withdraw his funds. We determined that the player violated the casino's Terms and Conditions by providing an identity document that did not belong to him and having multiple accounts. Due to these breaches, the complaint was rejected.

The player from Russia had their account blocked after attempting to withdraw $850, despite having completed the verification process. Support cited rule violations without specifying which rules had been broken and stated that the decision was final. The casino later claimed that the player had been involved in opposite betting fraud and sports betting fraud. We contacted the casino for more information but ultimately rejected the complaint due to insufficient insight into the sports betting issue.

The player from Mexico had his account blocked after contacting support. The casino required proof of address in his name, which the player struggled to obtain. The player claimed his account was initially blocked due to a hacker, and his verification documents were being rejected. We spoke with the casino in the complaint thread and outside of it, and we confirmed the casino is working on restoring the player's account. Since the account was closed without any withdrawable balance, the complaint was closed as rejected.

The player from India had requested a withdrawal of 47,919 INR a month ago, which was marked as successful, but the amount had not been credited to their bank account. The player claimed to have contacted customer support multiple times without receiving a satisfactory response and had provided proof of the issue. The casino stated that the payment had been made and provided transaction receipts. Upon reviewing the bank statement from the player, we confirmed that the transaction had been completed, and the complaint was rejected as unjustified due to a misunderstanding.

The player from India had deactivated their BC game account and sought to restore it. Upon logging in, he encountered a verification requirement. It was confirmed that he had self-excluded from the game permanently, and the casino stated that there were no funds available for withdrawal, as the remaining balance was very close to zero. The Complaints Team informed him that they could not compel the casino to reopen a self-excluded account and ultimately rejected the complaint due to these reasons.

The player from Canada attempted KYC verification but was informed that his ID had already been used, despite having no account on the site. As a result, he was unable to withdraw over $800. We requested additional information from the player but received no response. Consequently, the complaint was rejected due to lack of communication.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The casino had requested specific documentation and video proof to verify the transaction. The player had declined to provide the requested proof, citing previous efforts and an alleged bank error. Due to the player's lack of cooperation in providing the necessary documentation, the complaint was closed.

The player from India had requested a withdrawal two weeks earlier, which was marked as successful, but the funds had not been credited to his bank account. Customer support had provided a transaction slip that the bank could not verify. The player had contacted his bank multiple times, but they confirmed that no such transaction existed. The issue was resolved successfully after the player provided all necessary information and communicated with the casino.

The player from Belarus had their account closed by bc.game casino after attempting to withdraw roughly $35,000 following a successful verification process. Despite providing the requested information, their account remained inaccessible, and they were informed of rule violations without specific details. After contacting the casino, the issue was investigated, and the player's account was restored. The player confirmed successful access to their account. The complaint was marked as resolved.

A player from the Philippines deposited 32,809 PHP through GCash to BCGame, but the deposit was denied by the merchant for 25 days. Despite confirming the successful transfer with their bank, the player requested a statement of account to retrieve the funds. The casino stated that the issue had already been resolved and refunded. We attempted to confirm this with the player, but received no response. As a result, the complaint was rejected due to lack of communication from the player.

The player from Michigan experienced a malfunction with the casino's Stop Loss Feature, resulting in two unauthorized bets totaling $613.35. Despite being promised a swift refund after the issue was confirmed and fixed, he did not receive his money after over a week and multiple follow-ups with support. Upon review, it was determined that the Stop Loss Feature worked based on the total win/loss amount, not individual bets. Since the casino's system was set automatically and no error was found, the complaint was rejected. The player was advised to contact licensing authorities for further assistance.

The player from Russia had attempted to withdraw money but faced repeated rejections of his KYC verification despite submitting high-quality documents. After three unsuccessful attempts, the casino support had refused further KYC attempts, preventing withdrawal. The Complaints Team had communicated with both the player and the casino, gathering necessary information and updates. Eventually, the player's account was confirmed as unblocked, and he successfully withdrew his funds. The complaint was marked as resolved.

The player from Japan had successfully completed the initial KYC process and continued playing at BCGame. However, during the June 23rd withdrawal, his account was flagged, necessitating an advanced KYC, which he provided. The approval was delayed, and he could no longer log in to his account, fearing his funds might be confiscated. We determined that the complaint related to sport-betting activity, which fell outside our scope. The player was referred to other websites for assistance, and the complaint was closed.

The player from Nigeria made a deposit of 25,000 to their Bc account, but the transaction failed after hours of processing, despite showing as successful in their wallet. We advised the player to contact their payment provider, who confirmed the transaction's success. The casino was asked to investigate, and the player's deposit was eventually returned to his wallet. The complaint was marked as resolved.

The player from Colombia deposited money into a BC.Game account, but the funds were not credited. We requested additional information from the player, including a payment receipt and any communication with the casino. Despite extending the response time by 7 days, the player did not provide the requested details. Consequently, the complaint was rejected due to a lack of response from the player.

The player from Russia had his account permanently locked after allegedly violating the casino's Terms of Service by engaging in prohibited techniques. Despite passing verification, he sought clarification and his winnings back, asserting that he had only placed bets. After reviewing the information and evidence provided by the casino, which showed the player was involved in opposite betting on sports and live games, we concluded that the casino's actions were justified. Therefore, the complaint was rejected, and no further assistance could be provided.

The player from India mistakenly enabled 2FA on their casino account and subsequently lost access. We inquired about the player's communication with the casino, but the player did not respond. Consequently, the complaint was rejected due to the lack of response from the player.

The player from India had deposited ₹10,000 to the casino, but the money was credited to another account. Despite providing evidence and raising a ticket, the issue remained unresolved. The casino requested further information and video proof from the player but received no response. Due to the lack of cooperation from the player, the complaint was rejected.

The player from the United Kingdom experienced a technical issue while playing Immersive Roulette, which resulted in a winning bet on 26 Black being removed. Despite discussing the issue with their VIP host, the casino found no error, and the player sought either the winnings or a refund of the overall roulette bet. The player later confirmed that the issue had been resolved, leading us to mark the complaint as resolved in our system.

The player from Belgium was unable to log in due to an account verification error despite already being verified. After contacting support and providing the requested information, he did not receive a response for over a week. The casino provided evidence that the account was blocked due to a breach of terms in sports betting and slots. We concluded that we could not assist further as the issue was related to sports betting, which was outside our expertise. The player was advised to seek resolution through specialized sports betting complaint platforms.

The player from Japan, a VIP member, had their withdrawal locked on May 10th and was asked to complete advanced KYC. Despite successfully authenticating with a passport on May 27th, the account remained locked, and repeated inquiries to the VIP host did not resolve the issue. After escalating the matter to our team, the account was eventually unlocked, and the player successfully withdrew and received their funds. The complaint was marked as resolved.

The player from Japan deposited 1800 RM on 6/3/2024, but the deposit was not received despite providing proofs and contacting live support several times. The player was repeatedly asked to wait different time frames but still received no resolution. The casino confirmed the deposit was credited on June 9th. We extended the response time for the player, but due to no further communication from the player, the complaint was rejected.

The player from Cuba faced issues with the reactivation of his BC.GAME casino account, which had restricted functions such as withdrawals. He had initially created an account that was put at risk status after meeting rollover requirements. Forced to create a new account, he then found it restricted due to KYC complications, as the KYC process had previously been completed for the first account. He requested the transfer of KYC from the risk account to his active one. The issue was not resolved as the creation of multiple accounts breached the casino's terms, leading to potential permanent restrictions and forfeiture of funds.

The player from Estonia was unable to withdraw funds and received a message stating that withdrawal permission had been suspended. Despite completing KYC and contacting support multiple times, the issue remained unresolved while the player could still deposit and play games. The player later confirmed that the withdrawal issue was resolved successfully. The complaint was marked as 'resolved' by us.

The player from Argentina reported that the casino had closed his account, confiscated his winnings, and was not responding to his emails. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to lack of cooperation from the player.

The player from Ukraine made a few bets and attempted to withdraw money, but faced verification issues. Despite initially passing the verification, it was later rejected, and she then had no more attempts to verify her identity, preventing her from withdrawing her winnings. We requested further details and communication from the player, but she stopped responding to our messages. Consequently, the complaint was rejected due to lack of cooperation from the player.

The player from India had been playing on BC Game for three months and had successfully made withdrawals using Paytm. However, on May 27, five withdrawals appeared as successful, but the funds were not credited to his bank account. We advised the player to wait for up to 14 days for the withdrawals to arrive, but after further communication, it was confirmed that two of the withdrawals were refunded while three were still pending. Eventually, the player confirmed that the issue was resolved successfully, and the complaint was marked as resolved.

The player from Ireland unsuccessfully tried to close multiple accounts with the casino due to gambling issues, which resulted in further losses. Despite numerous email requests for self-exclusion and blocking measures, the casino only provided generic responses and took no action. The casino neglected responsible gaming practices. We concluded that the player did not complete KYC verification and violated the casino's Terms and Conditions by using different email addresses and a VPN, preventing the casino from identifying him as a self-excluded user. Therefore, we were unable to assist in this case, and the complaint was rejected.

The player from the US had a gambling addiction and repeatedly requested permanent account closure without success. Despite having contacted customer support multiple times, he was only provided with a self-exclusion link that could be canceled after 24 hours. The player faced severe financial and emotional distress due to this ongoing issue. A compensation of $2,500 was offered by the casino, which he accepted, and after some delays, the refund was successfully processed. The complaint was marked as resolved by us, following the player's confirmation of receipt of the refund.

The player from Ireland claimed that the casino had taken their money and attributed this to their lack of security, with the casino refusing to issue a refund. The player was asked to cooperate with the casino's investigation by providing a video, which he found unreasonable. The Complaints Team determined that there was activity from two different IP addresses, however, this fact alone is inconclusive. The complaint was closed as a result.

The player from Morocco had requested a withdrawal of 900 USDT from BC.Game Casino and had completed verification as requested. Afterwards, the casino allegedly cancelled all the player's profits and bets, leaving no money in their account. The casino claimed the player's wagers were invalidated due to exploiting erroneous odds and that the account was locked after a self-exclusion request. We concluded that the player's issue pertained to sports betting, which fell outside our scope of assistance, leading to the rejection of the complaint.

The player from Argentina had made a deposit by bank transfer for a promotion, but despite more than 48 hours passing, the deposit hadn't been credited to their casino account. Multiple complaints to customer service had not resulted in a resolution. We advised the player to contact their payment provider for further investigation, as the casino could not resolve this issue directly. The complaint was rejected due to the player not responding to our messages and questions.

A player from Venezuela participated in a 'daily' promotion, but the casino refused to payout the associated winnings. The casino stated the player's entry was submitted after the event's deadline and was therefore invalid. The player claimed other late entries were rewarded and requested proof. No sufficient evidence was provided by the player. The complaint was closed due to a lack of relevant proof supporting the player's claim.

The player from Cyprus had complained about misleading promotions at BC Game. He had been promised a personal host and bonuses upon reaching VIP level 38, and had deposited over 10k in the attempt. However, he discovered these rewards were conditional on eligibility that had not been previously mentioned. The player felt cheated and sought a refund. We had explained that we could not compel the casino to provide these benefits as each establishment had its own VIP tiers and rules. The player had provided evidence of the casino's promises, but the casino responded that the VIP program was invite-only. Despite the player's dissatisfaction, we had to reject the complaint as unjustified due to our inability to intervene in the casino's promotional offers.

The player from the United Kingdom had deposited £100 via faster payment bank transfer to an online casino, however, the funds had not been reflected in his casino account. The player had provided evidence of the transaction to the casino but had received no resolution. The player had contacted his bank, which had confirmed the transaction was successful. It had been the player's first deposit with this casino. The issue was eventually resolved when the casino had credited the funds to the player's account.

The player, luciferrx0104, had requested to have his case closed and deleted. However, we had informed him that it was not possible to delete any case, but we could make it private so only he could view it. We wished him well and offered future assistance if needed.

The player from India had wanted to self-exclude and permanently cancel his account with an online casino. However, he had faced issues as the self-exclusion link provided was not functioning and the casino's support was unhelpful. After discussing with our team and understanding the difference between account closure and self-exclusion, he had decided to permanently close his account. We confirmed that his issue had been successfully resolved and the complaint had been marked as 'resolved' in our system.

The player from Ukraine couldn't withdraw money from his account due to difficulties passing the KYC "Advanced Verification". Despite several attempts and contacting the support service, the matter remained unresolved. After providing all necessary communication to us, the player was eventually allowed to withdraw his money, although his account remained unverified. The complaint was closed at the player's request.

The player from Russia had an issue with his casino account. He claimed that due to a verification error with his first account, he created a second account where he placed a single bet. The casino initially blocked both accounts due to their policy against multiple accounts. However, the casino reopened the second account temporarily to allow the withdrawal of his winnings before closing it again. The player failed to respond to further communications, leading us to reject the complaint due to a lack of cooperation.

The player from India had deposited Rs 2500 to the casino, but after 15 hours, the deposit still had not reflected in the account. We advised the player to contact his payment provider for investigation, as the casino's ability to assist was limited in such cases. The casino had requested specific documentation and video proof to verify the transaction. Despite multiple follow-up requests, the player did not respond, leading us to close the complaint due to a lack of cooperation.

The player from the Philippines could not verify their account because the casino asserted that the player had another account. The player attempted to transfer their KYC (Know Your Customer) information to the current account, but it was rejected. The player explained that they created a new account because they could not access their previous account and were unaware of the prohibition against multiple accounts. Despite providing screenshots of communication with customer service, the issue remained unresolved. The complaint was rejected due to the player's lack of response to further inquiries.

A player from the United Kingdom accidentally selected the 'permanent self-exclude' option on BC game, instead of a 24-hour time out. The casino did not allow the player to access the account since then, despite there being funds in it. The player wished to have the account unlocked and withdraw the funds. The casino confirmed the permanent self-exclusion was verified via email and advised the player to request a withdrawal through email. We were unable to investigate further due to the player's lack of response, resulting in the complaint being rejected.

The player from the United States had been locked out of his account after he expressed dissatisfaction and made a threatening comment about self-harm to the casino's VIP host. The player had also had issues with the betting system of the casino, which he claimed had caused him to accidentally place maximum bets. The casino had permanently banned the player, citing the "suicidal threats" as the reason. The player had approximately $8.40 in his account at the time of the ban. We had concluded that the casino's actions were in line with its Terms and Conditions, which prioritized responsible gambling and the safety of its players. The player's request for a refund had been declined as the deposited funds had been used for gameplay.

The player from India had mistakenly submitted a friend's documents for KYC verification as he didn't have his personal documents at the time. Despite his attempts to rectify this error and offer his real documents, the casino had banned him from submitting any more documents. We had explained to the player that by providing false personal information, he had violated the casino's Terms and Conditions, which justified the casino's decision to permanently close his account. Despite the player's request for another chance to prove his identity, we had upheld the casino's decision due to the serious breach of their policies.

The player from Brazil was struggling to complete verification to access her old account after she had created and deleted a new one. She had requested a new link but was facing warnings about documents that had been used previously. The casino had responded stating that the player had over 40 accounts and had been abusing the bonus system by claiming bonuses from multiple accounts. As a result, all associated accounts had been locked in accordance with the casino's Terms of Service. The complaint had been rejected due to the player's lack of response to further inquiries.

The player from Germany had been able to deposit funds on BC Game after requesting self-exclusion. He stated that deposits made after the self-exclusion should have been refunded, and asked for help connecting with BC Game. However, we discovered that the player had previously submitted an identical complaint which had been thoroughly investigated and subsequently rejected. Despite the player's request for assistance, we were unable to help him get his refunds due to the evidence provided by the casino. The complaint was rejected again for these reasons.