BCGame Review

The player from Ukraine had their account closed by the casino, which claimed that unauthorized bets had been placed, and their winnings had been blocked. Despite having submitted all necessary documents for verification, they sought the return of their deposits. The Complaints Team reviewed the evidence provided by the casino, which indicated that multiple accounts had been created and accessed, constituting a breach of the casino's terms and conditions. As a result, the complaint was closed, and the player was informed of the strict policies regarding account creation and access.

The player from the United Kingdom had issues with account access after attempting a withdrawal while registered with Gamban and Gamstop. Despite having made multiple deposits and being fully verified, he was informed that he could not log in due to being in a restricted country and requested a refund of his deposits. The Complaints Team concluded that the casino traced his login activity to a non-UK location, which violated their Terms and Conditions, and as a result, the complaint was rejected. The casino's decision to close the account based on geo-restriction policies was upheld, despite valid KYC documentation being provided.

The player from India was unable to withdraw funds due to a suspension of withdrawal permissions, despite having completed the KYC process and previously withdrawing without issues. He could still deposit and play games but could not access his winnings. The issue was resolved after communication with the casino, which confirmed that the player's withdrawal permissions had been reinstated. The player expressed satisfaction with the resolution and requested to close the case.

The player from Brazil, a long-time VIP customer, found his BC.GAME account closed without prior notification and had not received his balance of 95 USDC and approximately 200 BCD in bonuses. Despite reaching out to VIP hosts multiple times, he received vague responses regarding a supposed violation of terms. The issue was resolved by the Complaints Team, who stated that they lacked sufficient insight to address the matter, as it pertained to sports betting and keno. The player was advised to contact the casino's licensing authority for further assistance.

The player from India had deposited 7000 INR using the UPI payment method on March 28, 2025, but the funds were not credited to his casino account. Despite having provided a successful transaction screenshot and reference number, the casino claimed that the deposit did not go through, and he had not received a response to his pending ticket for over 24 hours. The issue was resolved after the player had provided the necessary documents via email, which led to the funds being credited to his account. The complaint was then marked as 'resolved' in the system.

The player from India had a problem with a failed withdrawal attempt, followed by a second withdrawal of 865€ that showed as completed but had not yet been received. The Complaints Team extended the time for the player to respond to requests for necessary documentation to assist with the issue. However, due to the player's lack of response, the complaint was rejected as further investigation could not be conducted.

The player from Peru made a deposit of 10,000 USDT and played to a balance of 17,924.54 USDT, but faced a blocked withdrawal. After passing KYC verification, he tried to withdraw again, only to lose access to his account. He states he has received no bonuses and has complied with all rules.

The player from India had deposited 8,50,000, but three merchant processing transactions were completed without the funds being added to his game wallet. He requested assistance with this issue. The Complaints Team informed him that if the deposit had not been credited, he should contact his payment provider for investigation. Despite extending the response time, the player did not reply to requests for further information, which led to the rejection of the complaint due to lack of communication.

The player from Ukraine faces an issue after self-excluding from three Telegram accounts; despite this, he was able to register again using the same email, device, and IP address after his account was blocked.

The player from India had not received his deposit since making the transaction and sought assistance to resolve the issue. The Complaints Team had attempted to gather more information by reaching out to the player and extending the response time. However, the player did not respond to the inquiries, which led to the conclusion that the complaint could not be investigated further and was subsequently rejected.

The player from Russia deposited 1400 USDT at the casino and successfully passed the verification to withdraw funds. However, his account was unexpectedly blocked, and despite sending a letter to support, he has not received any response or access to his funds.

The player from India faced a problem with a failed deposit, as money had been deducted from his account, but the casino had not received it. Despite multiple attempts to resolve the issue, his ticket had been rejected. The Complaints Team extended the response time by 7 days but ultimately could not assist further due to the player's lack of response to their inquiries. Consequently, the complaint was rejected.

The player from Indonesia reports that his account at BC.Game was locked without justification, and he is unable to access his $1.6M balance. Despite winning a legal case in Curaçao against the casino, they refuse to pay him and falsely accuse him of using "prohibited techniques."

The player from India reported a problem with depositing 5000 INR to his casino account at BC Game, as the amount had not been reflected in his account despite sharing payment proof. The issue was resolved after the player provided the necessary documentation, including a payment screenshot, bank statement, and a video recording of the transaction history. Following the player's confirmation that his deposits were eventually credited, the complaint was marked as 'resolved' by the Complaints Team.

The player from Russia had successfully verified his account, but after attempting a withdrawal of his winnings, the casino closed the withdrawal function and subsequently blocked his account. He was unable to log in and had not received any communication from the casino regarding his situation. The Complaints Team assessed the case but determined that without sufficient information or insight into the casino's investigation process, they could not effectively evaluate the complaint. As a result, the complaint was closed without resolution.

The player from Belgium had deposited 1500 USDT into BC.Game casino and won a bet, but was unable to log in to his account despite entering the correct data. He had not received any response from the casino's technical support. After reviewing the situation, it was determined that the casino may have blocked his account for further investigation related to his sports betting activities. Due to insufficient insight into the casino's investigation process, the complaint was closed, and the team was unable to provide further assistance at that time.

The player from Spain had a blocked account containing 9550 trx (about €2200) and was unable to withdraw his funds. He tried to contact the casino via email, but they did not respond. The Complaints Team reviewed the situation and found that the casino had evidence of multiple accounts associated with him, which violated their Terms of Service. Consequently, the casino allowed a one-time withdrawal of his initial deposit but permanently locked the account. Based on this evidence, the Complaints Team concluded that the casino's actions were justified, and the complaint was closed.

The player from India had made a deposit of 500 USDT and won 290 USDT but faced difficulties withdrawing his winnings despite multiple attempts. He sought immediate assistance to resolve this issue. The issue was resolved after the player completed the advanced KYC verification, allowing him to withdraw his winnings. Confirmation of the resolution was pending from the player.

The player from Pakistan had initiated a self-exclusion for six months, and although the time period had ended, his account remained locked. He contacted live support, which instructed him to email support, but his account was still not unlocked. The issue was resolved after the player confirmed that his account had been successfully unlocked. We marked the complaint as 'resolved' in our system and appreciated the player's cooperation.

The player from New Zealand was unable to access his account due to a two-factor authentication (2FA) request that he had never set up. Despite repeated email attempts over several months, he continued to face the same issues, and his deposited money had been transferred out while he was locked out of his account. The Complaints Team had attempted to gather additional information from the player to assist with the investigation, but he did not respond to the inquiries. As a result, the complaint was rejected due to lack of communication.

The player from Italy had successfully completed KYC verification but faced account suspension after withdrawing a small test amount. Despite repeated inquiries via live chat, they were informed to wait 24 hours without any progress on accessing their winnings of $2,300. The casino later reopened the account after confirming the KYC approval. The matter remained unresolved until confirmation from the player was received, leading to the potential rejection of the complaint if no response was provided.

The player from Portugal had deposited €1,000 into BC.game casino, but the amount had not been credited to his account despite confirmation from his bank. He had contacted the casino's support but received no helpful responses, leaving him unsure how to retrieve his funds. The Complaints Team had advised him to provide a bank statement to confirm that the transaction had not been returned. However, the casino had stated that without all required documents submitted within 30 days, they could not assist further. Consequently, the player was advised to contact his bank for a refund, and the complaint was closed due to a lack of other options to resolve the issue with the casino.

The player from Russia was unable to log into his account at BC Game despite having completed verification, and his funds of 341 USDt were frozen. He had been contacting technical support for 20 days without receiving a resolution, despite providing all required information to unblock his account. The Complaints Team reviewed the situation and found that the casino had locked his account due to a breach of terms related to multiple accounts linked to him. As a result, the player's account remained inaccessible, and the funds were not retrievable.

The player from Brazil reported an issue with the casino's original game, as he was unable to achieve results after one hour of gameplay. He sought detailed information regarding his gaming history. The Complaints Team tested the game and concluded that the player's experience was due to luck rather than manipulation, stating that the sample size of 200 rounds was insufficient to prove unfairness. Consequently, the complaint was closed as unjustified.

The player from Mexico had been trying to withdraw funds from the casino for 72 hours and had been asked to wait an additional 48 hours. Despite being an active player and making daily deposits, he received no resolution from support. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

The player from Thailand reports a failure of the self-exclusion system at BC.Game, which allowed him to gamble again despite having opted for permanent exclusion, resulting in losses exceeding €3,000. He expresses concerns about unethical support advice that encouraged continued gambling despite his vulnerability and requests a full refund, permanent account closure, and an investigation into the casino's practices.

The player from Mongolia faced issues accessing his account, which had been blocked without a clear explanation despite his attempts to communicate with support. After providing the requested information multiple times, he received a vague response about surrendering his account, leaving him confused and frustrated. He also disputed a withdrawal of 5,000 USDT, citing his active play and referrals. The Complaints Team concluded that the casino had confirmed the player created multiple accounts, which led to the account closure. As a result, the complaint was closed, emphasizing the importance of adhering to the casino's rules regarding account creation.

The player from India had been playing at the casino for over a year and had completed his KYC verification, but suddenly his account was flagged as high risk. He sought assistance regarding this issue. The Complaints Team explained that the casino had the right to close accounts if they suspected irregularities and that since the player's account balance was zero, there was no basis for reopening it. Consequently, the complaint was closed, and the player was advised to explore other platforms.

The player from India faced an issue with a deposit where the payment had been deducted but not refunded or credited to his player's account, leaving it in processing. The Complaints Team extended the investigation period, but the player did not respond within the given timeframe. As a result, the complaint was closed.

The player from India faced issues with his casino account, receiving an "Error 4001" message indicating account risk after being logged out. He sought assistance to resolve the matter. The Complaints Team reviewed the situation and found evidence from the casino indicating that multiple accounts were linked to his account, which constituted a breach of the casino's Terms and Conditions. Consequently, the complaint was rejected, and the player was informed that compliance with the casino’s rules was essential for account access.

The player from Finland informed the casino about a gambling problem and requested account closure, but the casino directed them to self-exclude via email instead. Despite the request, the player successfully deposited twice and lost around 400€. The Complaints Team extended the response time for the player to provide more information, but the player did not respond. As a result, the complaint was rejected due to insufficient information for further investigation.

The player from the Netherlands had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The Complaints Team noted that the casino had confirmed the withdrawals had returned to normal after the verification processes were completed. However, the player did not respond to follow-up inquiries, which led to the inability to investigate further. As a result, the complaint was rejected due to a lack of communication from the player.

The player from Germany struggled to access his casino account after not transferring his two-factor authentication (2FA) to a new phone. Despite providing all necessary information and being verified, he still could not access the account and received no resolution despite over 30 attempts to contact support. The issue was resolved after the player successfully verified his identity, leading to the removal of the 2FA restrictions. The Complaints Team confirmed the resolution and marked the complaint as 'resolved' in their system.

The player from Florida had a problem with a withdrawal that was made to the wrong network, which was refunded to his external wallet. However, bc.game would not process a refund without a screenshot of the refund from the external wallet, despite the address showing both the withdrawal and refund. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, leading to the rejection of the complaint.

The player from India was unable to withdraw his winnings after previously having successful transactions. After depositing 200 and winning, he faced a "withdrawal suspended" message and was informed by live chat that it would take 24 hours to resolve, but the issue persisted. The Complaints Team investigated the matter and discovered that the casino had substantial evidence of multiple accounts associated with him, which violated the casino's terms and conditions. Consequently, the complaint was rejected based on this violation.

The player from Germany, who had been banned for gambling addiction, was able to create a new account and make deposits despite his self-exclusion. He lost €978 and sought a refund of his stake along with a permanent ban due to the risks of further gambling. The Complaints Team reviewed the case but ultimately rejected the complaint as unjustified, stating that the casino could not identify him as a returning player due to the lack of verified data from his previous account. The player was informed that the casino's registration process allowed him to deposit and play before completing verification, which was standard practice.

The player from Colombia has been unable to access his account for almost two months and has not received any email responses. He is concerned about being at risk and has a remaining balance in his account.

The player from India had requested a 2FA reset due to issues with the old code that had prevented account access. After contacting support and providing details 18 days earlier, he had continued to receive the same response to wait another 10-15 days. The Complaints Team had reached out to the casino for updates, and it was confirmed that the 2FA reset had been completed on 5th March. However, as the player did not respond to further inquiries, the complaint was ultimately rejected.

The player from India had been trying to deposit 9944 INR for 25 days, but the amount had not been credited to his game wallet. He had submitted multiple complaints to customer support, but had not received any response. The issue was resolved when the casino confirmed that the amount had been credited to his account after he provided the necessary documentation. The complaint had been marked as 'resolved' in the system.

The player from Austria reported irregularities with BC.Game Casino, including a sudden account blockage after depositing €600 and winning €1,400, which prevented him from withdrawing his balance. He also noted misleading statistics while betting on football that led to a loss of over €300, suggesting that the casino intentionally delayed payouts to pressure players. The Complaints Team extended the response time for the player to provide a video demonstration of the issues faced, but ultimately, the complaint was rejected due to the player's lack of response.

The player from Nigeria had been trying to reset his 2FA but had not received a response from the support team for over two weeks, and his tweets were being deleted. He had accidentally sent $750 to an old account from which he no longer had 2FA access and had opened a new account in hopes of resolving the issue. The Complaints Team concluded that assistance could not be provided due to the player's violation of the casino's terms by creating and using multiple accounts. The complaint was rejected, and the player was informed that casinos typically closed all accounts created by a single user and confiscated associated funds.

The player from India reported a successful deposit of 1300 INR on February 13th that had not been credited to his casino account. After contacting live support, a ticket was created but later failed, leading to further delays. The Complaints Team extended the timeline for resolution but ultimately found that the player did not respond to requests for additional information. Consequently, the complaint was rejected due to lack of engagement from the player.

The player from Australia reported an issue with a new pokie game where an unintended maximum bet occurred due to lag on his mobile device after clicking the minimum bet. He believed this was unfair gameplay and had contacted support but had not received a response. The Complaints Team pointed out that the glitch appeared to be on the side of the game provider, making it challenging to mediate the issue directly with the casino. Consequently, the complaint was rejected as the team was unable to reach a satisfactory resolution.

The player from Ukraine, who held a VIP level of 25, faced issues with document verification after a bet related to a La Liga match was returned. Despite submitting an international passport and bank statement, the verification failed, and attempts to contact support via email were unsuccessful due to a quota error. The issue was resolved after the player completed the KYC process, which led to the account being verified. The complaint was marked as 'resolved' by the Complaints Team.

The player from New Zealand had a locked account at BC Game, which prevented her from accessing withdrawals and tips due to failed KYC verification attempts. Despite multiple submissions of her identification documents and extensive attempts to contact support through various channels, she received no clarity or timeframe for resolution, leading to frustration and concern. After further communication with the casino, she was informed that her account was no longer eligible for KYC verification without a clear explanation. Ultimately, she decided to close the complaint after receiving her remaining funds, expressing dissatisfaction with the casino's support and policies. The complaint was closed as per her request.

The player from Spain had won 552 euros using a welcome bonus at BC Game, but upon attempting to withdraw, her account was blocked. Attempts to contact support via email were unsuccessful. The Complaints Team reviewed the situation and found that the casino had provided evidence of multiple accounts associated with her email format and activity patterns, leading to the conclusion that the casino's actions were justified. Consequently, the complaint was closed, and the player was advised against creating multiple accounts in the future.

The player from India attempted to deposit money into the casino but encountered issues with both transactions, despite having provided all required information. He reported that a deposit of 500 was missing, while another deposit of 300 was successfully returned. The Complaints Team extended the investigation period multiple times; however, the player ultimately did not respond to requests for additional documentation and evidence. As a result, the complaint was rejected due to a lack of response.

The player from Italy encountered a failed withdrawal attempt of 10 sol and subsequently faced a suspension on crypto withdrawals. Despite having completed personal verification and reaching out to support, the player sought assurance that the issue would be resolved to avoid losing their funds. The complaint was rejected due to the player's lack of response to inquiries from the Complaints Team, which prevented further investigation into the matter.

The player from Nigeria had successfully deposited 500,000 nairas to BC.Game on February 4, but the amount had not been credited to his account despite confirmation from both his bank and the merchant bank. He had contacted customer care daily but continued to receive the same response. The issue remained unresolved as the player did not respond to the requests for documentation and further information from the casino. Consequently, the complaint was rejected due to lack of communication.

The player from Japan deposited 0.7 BTC in May 2024 but faced issues withdrawing funds due to advanced KYC procedures, which he completed in August. However, after passing KYC, he was unable to log into his account and received no responses to his email inquiries that year. The Complaints Team extended the response time for the casino but ultimately closed the complaint as unresolved due to the lack of communication from the casino within the specified timeframe. After reopening the case, the casino provided evidence that the player's account had been linked to multiple others, which was a violation of their terms, leading to the final closure of the complaint.

The player from India faced issues with a deposit of Rs 4953 that had been debited from their bank account but not credited to their BC Game account. Despite providing the necessary transaction details and contacting customer support multiple times, the refund remained unresolved after more than six days. The Complaints Team had extended the response time by seven days for the player to provide additional information, but the player did not respond, leading to the rejection of the complaint due to a lack of further engagement.

The player from India could not log into his account on BC.Game due to not receiving a verification code from Google Authenticator. Despite having sent 30 emails to support for assistance with resetting the 2FA security, he received no response. The Complaints Team intervened, requesting additional documentation to verify his claims regarding missing deposits. However, the investigation was hindered by insufficient and inconsistent evidence provided by the player. Ultimately, the complaint was closed and rejected due to the lack of clear, verifiable proof for the disputed transactions, with an emphasis on the need for complete documentation in future complaints.

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the player confirmed that the withdrawal had been received. Consequently, the complaint was marked as 'resolved' in the system.

The player from Australia reports an issue with the casino's autobet feature in their classic dice game, where the stop loss of $1 fails to trigger, resulting in unnoticed doubling of bets and losses. Despite providing video proof and screenshots to support, the casino refuses to acknowledge the problem.

The player from India faced issues with a deposit of 25,000 INR made on January 21, which was successful but not credited to the casino account. Despite having contacted live support, the ticket created for the issue failed, necessitating the creation of a new one. The Complaints Team advised him to contact his payment provider for further investigation, but after he confirmed that the payment was successful, the casino requested additional documentation. However, due to the player's lack of response to follow-up requests, the complaint was rejected.

The player from Venezuela was unable to log into his BC Game account for 15 days, which contained 20 USDT and another cryptocurrency. He sought assistance in accessing his account. The Complaints Team intervened and communicated with the casino, ultimately confirming that the player's account was verified and operational. The disputed amount of 20 USDT was credited to his account. Despite this, we have not received confirmation from the player that he received the funds or if he needed any further assistance; thus, we had to close this case as rejected.

The player from Nigeria had successfully completed all necessary verifications but encountered a failed withdrawal attempt of $3450 USDT. Following the attempt, he could not access his account due to an "Error 4001" message and had not received a response from customer support after reaching out via email. The Complaints Team reviewed the situation and found evidence of the player creating multiple accounts, which was against the casino's rules. As a result, the complaint was rejected.

The player from India had a deposit of ₹3100 INR into his BC.Game account that remained in "Processing" status for an extended period. He requested assistance to ensure the deposit was credited to his account. The casino confirmed that the deposit had already been credited to his account. However, due to the player's lack of response to further inquiries, the complaint was rejected. The player retained the option to reopen the complaint in the future if he chose to communicate again.

The player from Ireland had self-excluded from BC Games after experiencing significant losses but later reopened a new account. He accidentally transferred funds to his old account, which had been reopened by the casino, despite his repeated requests to have his account closed and concerns about safeguard measures. The Complaints Team extended the investigation period but ultimately had to reject the complaint due to the player's lack of response to inquiries. The casino clarified that the player's accounts were not linked because of the different emails, devices, and IP addresses used, which prevented them from recognizing the self-exclusion status. Consequently, the complaint was rejected based on these reasons.

The player from Pakistan reported that Bc Game had blocked his account without reason and confiscated his winnings of $166. After completing the KYC process and receiving assurances from support that the issue would be resolved, the account remained locked and access was denied. The Complaints Team found that multiple accounts were associated with him, which led to the confiscation of funds and account restriction, resulting in the closure of the complaint.

The player from India had deposited Rs 44,000 into their BC Game account, but the amount was debited from their bank account without being credited to their gaming wallet. Despite having provided transaction evidence to BC Game support, the player had not received a refund or resolution after more than 6 days. The Complaints Team had requested additional documentation from the player to assist in the investigation, but the player did not respond to these requests. As a result, the complaint was rejected due to lack of communication from the player.

The player from South Africa faced issues withdrawing funds from BCGame, as the casino suspended all withdrawal permissions without reason or feedback after a week of successful betting. After several days of communication and updates regarding the verification process, access to his account was restored on 03/02/2025. The Complaints Team marked the issue as resolved after the player confirmed that he could now log in and access his account again.

The player from Pakistan's account at BC Game had been blocked due to self-exclusion for six months. She acknowledged that she had accidentally clicked a link that triggered the self-exclusion and had been waiting without resolution from support. The Complaints Team confirmed that the self-exclusion process could not be lifted early, as it aligned with responsible gaming measures. The player was informed that her account would automatically become accessible after the remaining 15 days of the self-exclusion period. The complaint was closed with an understanding of the self-exclusion policy.

The player from Vietnam faced issues withdrawing winnings of $100,000 after initially depositing about $35,000. Although KYC had been completed, the withdrawal was canceled with no clear reason, leaving the player frustrated after seeking answers for over a week without a response from customer support. The casino later clarified that the withdrawal had been temporarily locked for a game review, which had since been resolved. However, due to the player's lack of response to follow-up inquiries, the complaint was ultimately rejected.

The player from the United Kingdom faced a bug on the casino website that prevented cashing out while playing Crash, resulting in a loss of 13,900 USDT. The player had provided video evidence. The Complaints Team thoroughly reviewed the case, including the player's login history, which indicated VPN usage and multiple active browser tabs that likely contributed to internet connection issues. Despite acknowledging the cash-out problem shown in the video, it was determined that the casino had no responsibility for the player's losses because the internet connection slowdown most likely originated from the player's side rather than the casino's leading to the conclusion that the complaint was closed as rejected. The player was advised to contact the licensing authority should they still feel the casino team has not treated them fairly.

The player from India encountered an issue with his deposit of 500 INR, which had expired despite the payment being deducted. He sought resolution, either through crediting the amount to his account or processing a refund. The Complaints Team extended the timeline for the player to respond to the casino's allegations regarding the authenticity of the provided bank statement and video proof. However, due to the player's lack of response to further inquiries, the complaint was ultimately rejected.

The player from India faced an issue with a failed deposit, as the money had not been credited to his game account. He sought assistance in resolving this issue. The Complaints Team reached out for additional information and proof regarding the deposit, extending the response time for the player. However, due to a lack of response and insufficient evidence provided by the player, the investigation was unable to proceed, which led to the rejection of the complaint.

The player from Russia completed the verification process but had a blocked withdrawal despite winning a bet. Support stated that his verification was rejected, and he was willing to re-submit documents to resolve the issue. The Complaints Team intervened, and after communication with the casino, it was confirmed that his account had been unblocked, allowing him to withdraw his funds. Ultimately, the player successfully withdrew his winnings, and the complaint was marked as resolved.

The player from Nigeria could not access his BC.Game account due to losing his phone and being unable to use 2FA. He had contacted support via email for a login code but had received no response for over a month. The Complaints Team had attempted to mediate by reaching out to both the player and the casino for clarification on the required documentation for account recovery. However, the player did not respond to follow-up inquiries, which led to the decision to reject the complaint due to insufficient information to proceed.

The player from Germany complained about BC.Game allowing access despite a notification restricting players from his region. He had successfully created an account, made a deposit, and placed bets, indicating potential violations of gambling license regulations. He requested a refund of his deposited funds due to the casino's failure to enforce regional restrictions. The issue remained unresolved as the complaint was rejected due to the player's lack of response to inquiries from the Complaints Team, which prevented any further investigation or potential solutions.

The player from Nigeria was unable to withdraw funds after a failed withdrawal attempt, receiving a message stating that crypto withdrawal permissions were suspended. Despite having completed advanced KYC verification and made multiple contacts with support, the issue remained unresolved. The Complaints Team concluded that the complaint was unjustified, as the player's account had been closed for breaching the casino's terms and conditions by registering multiple accounts.

The player from Azerbaijan struggled with account access after repeated issues during the identity verification process. After being logged out and facing a verification denial, she received an error message when trying to log back in. Despite attempts to clarify the situation and extend the communication period, the player did not respond to inquiries for additional information. Consequently, the complaint was rejected due to the lack of further engagement from the player.

The player from Canada faced issues withdrawing approximately 3450 USDC from BC.game due to a failed KYC process, despite having provided the requested documents. The player also reported that live chat support was unresponsive and that attempts to reattempt KYC were denied. The issue was resolved directly with BC.game, and the complaint was marked as 'resolved' in our system.

The player from India faced an issue with a deposit of 5000 INR to the casino, which remained in processing status despite having provided proof of the transaction. The Complaints Team extended the investigation period multiple times, but the player did not respond to requests for updates or additional documentation. As a result, the complaint was rejected due to a lack of communication from the player, although he had the option to reopen it in the future.

The player from the US faced an issue with account suspension while attempting to withdraw 40.887649 XRP from their casino account. Despite multiple attempts, his identification documents were not accepted. The casino did not accept a driver's license and required a different form of government-issued ID, which he did not possess. The complaint was rejected due to a lack of response from the player to the Complaints Team's inquiries, preventing further investigation or resolution.

The player from India had created a new account after losing access to his old email and deposited 350. After gaining a profit of 1500 while playing, the player found his withdrawal suspended and requested that it be unblocked. The Complaints Team had reached out to both the player and the casino for clarification on the account status. It was noted that the casino representative confirmed there were no restrictions on the account. Since the player did not respond to confirm the resolution, the complaint was marked as rejected.

The player from India reported that their BC game account had been hacked in June and remained blocked despite multiple requests for reopening. They had emailed customer care and security repeatedly without receiving any response, and they were unable to access the deposited amount of 50,000 to 60,000. The Complaints Team stated that they did not handle matters related to cybercrimes, and since the issue fell under the jurisdiction of the police and the player's bank, the complaint was rejected. Consequently, no further assistance could be provided regarding the account access issue.

The player from Switzerland experienced repeated delays and unhelpful responses regarding a withdrawal of 59,000 PKR from BC Game, which was initiated on November 13, 2024. The transaction bounced back due to the bank’s daily limit. The Complaints Team found that the casino had provided sufficient evidence that the payment was made, indicating that the issue lay between the player and his bank. Consequently, the complaint was closed as no further action could be taken.

The player from Tennessee was unable to verify his KYC with his state-issued ID due to repeated errors, specifically that driver's licenses were not accepted. After multiple attempts and long wait times for support, the player faced restrictions on uploading further documents and sought resolution to withdraw his winnings. The casino representative indicated the issue had been resolved, but the player had not yet confirmed this. Therefore, the complaint was rejected without further communication from the player.

The player from Italy requested assistance after a failed self-exclusion attempt, which he had submitted 5 days prior. His account remained active, leading him to gamble again and lose his entire remaining salary of €470.80. He sought help to recover his funds and successfully self-exclude. The Complaints Team facilitated communication with the casino, which ultimately confirmed the player's self-exclusion and processed the refund after resolving email discrepancies. The player confirmed receipt of the refund, and the issue was marked as resolved.

The player from India faced an issue with their account being labeled as "at risk" and did not receive a response from BC Game support despite emailing them as instructed. They sought assistance to unlock their account. The Complaints Team reviewed the situation and determined that the player's complaint was closed as unjustified because he was unable to complete the mandatory KYC verification required by the casino to access his funds. The player was informed that without the necessary documentation to prove ownership of the payment method, no further assistance could be provided.

The player from the United Kingdom was unable to log into their casino account and sought assistance regarding their balance of 4600 USDT in real money and approximately 11000 USDT in bonus funds. The complaint was reviewed by the Complaints Team, who contacted the casino for clarification. The casino provided evidence indicating that the player had breached terms of service by creating multiple accounts. As a result, the complaint was concluded, and the player was informed that the casino's actions were justified according to their terms and conditions.

The player from India had made a successful deposit of 25,000 INR on December 16, but the casino claimed they had not received the payment despite the funds being deducted from the player's bank account. After over 20 days without resolution, the player sought a refund. The issue was resolved when the casino acknowledged the transaction as successful after the player submitted the necessary proof.

The player from India had been unable to withdraw funds for almost 22 days despite having made six successful withdrawal requests on December 16, 2024. After providing evidence such as bank statements and video recordings, the casino only created tickets that failed and advised him to wait. He was concerned that after 30 days, the casino might deny his claims. The Complaints Team concluded that the casino claimed incorrect details had been submitted in the withdrawal requests, and despite discussions for assistance, no resolution was reached. The player was informed that the responsibility for the transactions ultimately rested with him and this case was rejected.

The player from Ukraine had a blocked account with a balance of 0.54 ETH and faced issues regarding a failed KYC process. The casino, BC.game, claimed that the player used multiple accounts, but she asserted that she and her sister played separately. She sought the ability to complete KYC and withdraw her funds. The Complaints Team concluded that assistance could not be provided due to a breach of Terms and Conditions, as the player attempted to use her sister's payment method for withdrawal, which was not allowed. Therefore, the complaint was rejected.

The player from South Korea reported an issue with their casino account. The player stated that his account had been frozen after a withdrawal was denied, and he claimed to have only one account and no shared IP addresses. Despite submitting the requested information to the casino, he had not received any updates regarding the verification process. The Complaints Team indicated that they could not evaluate the situation due to a lack of insight into sports betting practices, leading to the rejection of the complaint.

The player from Indonesia had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player later discovered that his account had been permanently banned due to violations of the casino's Terms of Service, specifically for creating multiple accounts using different devices. After reviewing the case and receiving supporting evidence from the casino, we concluded that the complaint could not be upheld.

The player from India successfully deposited 24,999.99 on December 29, 2024; however, the funds were not credited to their BC game account. Despite submitting an appeal ticket, the issue remained unresolved. The Complaints Team recommended contacting the payment provider for investigation, as the casino could not assist further without additional documentation. After an extension for response time, the complaint was ultimately rejected due to a lack of communication from the player.

The player from Turkey was unable to access their casino account due to an unexpected Google 2FA request, which they had never set up. Despite having contacted support for assistance and completed verification steps, their address confirmation was not accepted, and they received no further responses, even though they were a VIP member. The issue was eventually resolved as the casino confirmed that the account had returned to normal, and the player was instructed to set up 2FA to activate the withdrawal feature again. While it seems the player's issue has been resolved, the player did not confirm this outcome. Therefore, the complaint has been rejected.

The player from Tunisia was unable to withdraw 30k USDT from his account at BC Game, despite having provided multiple forms of identification and documentation. After more than a week, his withdrawals and tip permissions remained suspended, and his basic KYC verification had been canceled after repeated rejections. The Complaints Team reviewed the situation and concluded that the casino's actions were justified due to evidence of multiple accounts associated with the player. Consequently, the complaint was rejected.

The player from Norway had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The issue was reviewed, and it was confirmed that multiple accounts were associated with the player's device or ownership, violating the casino's terms and conditions. Consequently, the casino had confiscated the winnings and permanently blocked the account, leading us to resolve the complaint.

The player from Germany had wagered a deposit bonus and accumulated an account balance of over 4000CA$ (2700€), but only received just over 500CA$ (300€) after fulfilling the bonus requirements, with the rest deleted without any notice or explanation of the bonus conditions. The player reported ongoing issues with the casino, including a lack of response from support and a VIP host regarding his winnings. Despite multiple attempts to communicate and provide evidence, the casino had failed to respond within the timeframe set by the Complaints Team. Consequently, the complaint was marked as 'unresolved', with the possibility of reopening it if the casino decided to engage. After further investigation, the Complaints Team sided with the casino, confirming that the withdrawable portion of the bonus had been clearly stated, and the player's complaint was deemed unjustified.

The player from Estonia faced issues with withdrawing 10.44310378 Solana (SOL) from BC.Game, as the withdrawal was rejected by their wallet without a refund to their account. Despite providing transaction details and reaching out to support, the player did not receive assistance. The issue was resolved after the player confirmed that the provider Bitpanda had sent the money back to his wallet. The complaint was marked as 'resolved' in the system by the Complaints Team.

The player from Spain had completed all necessary verification processes, including camera verification and address documentation, but was still not allowed to withdraw his funds. He reported that the casino did not respond to his emails and that the chat service provided unhelpful answers, leading him to believe they wanted to keep his balance illegally. After filing a complaint, the casino confirmed that his account had been restored, and he received his winnings. The issue was marked as resolved by us.

The player from the United Kingdom faced issues withdrawing money from BCGame after being locked out due to 2FA that had been set up without his knowledge. Despite providing all requested information and passing identity verification, he received only generic responses and had not had his withdrawal processed after a month of attempts. Ultimately, due to a lack of response from him, the complaint was rejected.

The player from Belarus was unable to withdraw funds from the casino due to issues with the KYC process. Despite having provided the requested information via email, the casino had not resolved the situation, and support was unhelpful. The player was flagged as a high-risk user due to multiple account violations, which the casino confirmed. After reviewing the evidence, it was concluded that the casino acted in accordance with its terms and conditions, and the complaint was closed as unjustified.