BCGame Review

The player from Nigeria reports ongoing communication with support about a game issue that has not been fairly compensated. Although support acknowledges the error was fixed, the player is frustrated that the compensation is limited to only 100, which is significantly less than the actual losses incurred.

The player from the United States has had their account banned by BC.Game without explanation and has received no response to their emails or Discord messages. This occurred while they were in the middle of winning a jackpot, leading to disappointment in the casino's communication and handling of the situation.

The player from Japan, using a VPN, encounters issues with BC Game, where he is denied a spin prize due to a possible prior account creation linked to his device ID or IP address. Additionally, despite depositing over $10, he has not received the advertised deposit bonus, which remains locked even after meeting the wagering requirements. Attempts to resolve these issues through support lead to inadequate assistance.

The player from India reports a problem with depositing 15,000, which has not been credited to their account since October 3rd. Despite providing transaction proof, including a screenshot and bank statement, the casino denies receiving the funds and has responded unprofessionally.

The player from the United Arab Emirates has their withdrawals suspended at BC.Game after a large withdrawal request of $990, citing an "Audit Failure." Despite attempting to fulfill numerous verification requests, including submitting ID and other documentation, the withdrawal remains blocked, and the player suspects the casino is attempting to prevent them from accessing their funds.

The player from South Korea faced issues withdrawing money from the casino, as the withdrawal amount was refunded back to their wallet due to an exchange problem. Despite having contacted customer support, the refund process had not progressed. The issue was resolved after the player confirmed the details of the refund and ticket submission, leading to a successful resolution of the withdrawal problem. The complaint was marked as 'resolved' in the system.

The player from Australia had completed all required KYC and 2FA verification processes, yet remained unable to withdraw funds from the casino. Despite having their verification accepted, the player received vague responses from live chat support. The issue was confirmed to be resolved, and the complaint was marked as 'resolved' in the system.

The player from Nigeria faced issues with their account at BC Game, which remained closed after being accused of having verification linked to other accounts. Despite the player's request to withdraw his winnings of over 500,000 naira, we informed the player that opening multiple accounts was prohibited and they could not assist further due to this violation. As a result, the complaint was closed, and the player was advised to refrain from similar practices in the future.

The player from Brazil has been unable to access their account for 4 days due to issues with the 2FA verification code. Despite reaching out to online support and sending multiple emails, they have not received any assistance.

The player from Luxembourg is unable to access their account at Bc Casino, despite attempts to reset the password. They express a desire to continue playing but are currently blocked from reentering the website.

The player from Israel was unable to withdraw approximately $200 from their casino account. They had attempted multiple withdrawals, all of which were blocked without clear explanations. The Complaints Team had attempted to gather more information regarding the player's verification status and the casino's requirements but did not receive a response. As a result, the complaint was closed.

The player from Russia faces issues with withdrawing 1113 USDT from the casino, as her verification process has failed due to claims of submitting documents associated with a different profile. Despite having only one account, she is willing to provide any requested documents to complete the verification.

The player from Italy had issues with account access and withdrawals at bc.game. After successfully completing the KYC process for a second account due to not receiving a password reset link for the first account, he faced KYC verification issues that blocked his funds of about 3K. Despite submitting the required documents and seeking support, he received no resolution and was still waiting for a response. The issue was resolved by confirming that the player’s concerns had been addressed, and the complaint was marked as 'resolved' in the system.

The player from Russia had been experiencing ongoing issues with withdrawing funds from BC.Game Casino, where her account faced delays and repeated suspension of withdrawal privileges despite having completed KYC verification. After a series of large wins, her withdrawal requests were repeatedly rejected, and communication with support had been unhelpful, leading her to suspect the casino's reluctance to pay out large sums. The Complaints Team had reviewed the evidence provided by the casino and found that her account was linked to multiple other accounts, which was a violation of the casino's Terms and Conditions. As a result, her complaint had been rejected as unjustified.

The player from South Korea had two accounts at BC Games that were closed due to KYC issues, preventing access and a withdrawal of $140,000. The player felt that the situation was unfair and had not received proper responses. The Complaints Team reviewed the case and found that the closure was due to a breach of the casino's terms and conditions regarding multiple accounts. As a result, the complaint was rejected, and the player was informed that further assistance could not be provided.

The player from India had his account locked by the casino, and he was unable to access his remaining funds. The Complaints Team investigated the situation and confirmed that the player's account was closed due to a violation of the casino's Terms and Conditions related to the creation of multiple accounts. It was also noted that the player's account balance was zero at the time of closure, so the complaint was rejected.

The player from Ukraine had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The Complaints Team noted the player's continued lack of receipt of funds and the casino's inability to locate transactions. Due to the absence of sufficient insight into the specific issue related to sports betting, the complaint could not be accepted for further action. The player was advised to follow up directly with the casino for resolution.

The player from India faced difficulties withdrawing 35,000 INR due to a failed KYC verification after mistakenly submitting his son's ID card. The casino did not allow the player to withdraw funds until KYC was completed and did not provide an option to reverify. The complaint was rejected as the player did not respond to the Complaints Team's inquiries for further investigation.

The player from Slovakia had a suspended withdrawal due to potential restrictions related to multiple accounts registered on the same IP and device. They inquired about the possibility of blocking the other accounts and continuing to use only one. The casino allowed the player to choose one account to keep while blocking the remaining six accounts. The player confirmed compliance with the request and expressed gratitude for the resolution. The issue was marked as resolved by the Complaints Team.

The player from Nigeria had deposited #24800 into his BC.Game account on September 11, 2024, but the transaction history remained empty, indicating that the casino had not received the funds despite the player's account being debited. We asked the player to respond and provide the necessary documentation, but the player did not reply. Consequently, the complaint was rejected due to lack of communication.

The player from Brazil could not access her casino account and was not receiving responses from BC.Games support. She had made a R$30 deposit but was unable to recover her password due to expired links. The Complaints Team acknowledged the issue and extended the timeline for resolution because the designated resolver was on vacation. Ultimately, the complaint was rejected at the player's explicit request, indicating that she chose to close the matter without further assistance.

The player from Australia faced account locking after attempting to withdraw 400 USDT, leaving 50 USDT in the account. Despite sending the required information to the support team, he did not receive a response, and the account remained locked. The Complaints Team reviewed the situation and confirmed that the player had breached the casino's terms by creating multiple accounts. As a result, it was determined that the casino acted correctly by confiscating his winnings and closing the account, leading to the rejection of the complaint.

The player from Argentina faced an account restriction with BC.Game, despite having completed both regular and advanced KYC verification. He had $6,200 locked due to ongoing delays and had also not received a cashback bonus of around $6,000, which was due based on his wagering activities. The issue was reported to be resolved as the casino confirmed that the account was restored to normal on September 16th. However, without further confirmation from the player, the complaint was rejected.

The player from Quebec reported a loss of $300 from his casino account. After contacting live support, the casino acknowledged an unauthorized connection and locked the account, but they became unresponsive regarding unlocking the account and addressing the missing funds. We attempted to gather more information from the player but received no response to their inquiries. As a result, the complaint was closed.

The player from Finland faced a dispute regarding a bet that inexplicably increased from $46 to $8,015.42 on the game "Mines." Despite having requested proof that he did not manually input such a high bet, the casino insisted the bet was made in "Good faith." He believed this represented an error, especially given his history of wagering almost $200,000. The issue was resolved by rejecting the complaint due to the player's lack of response to follow-up questions, which prevented further investigation.

The player from India had locked his account after mistakenly submitting the wrong document during KYC verification and sought guidance on how to regain access to his account and funds. The Complaints Team reviewed the evidence provided by the casino, which indicated that the player was associated with multiple accounts, a violation of the casino's terms. Consequently, the complaint was closed as the player was not permitted to access his funds due to this breach of policy. The player was reminded that only one account was allowed per individual, and any violations could result in account restrictions.

The player from Switzerland won a $5000 Week Raffle at BCGame Casino but faces account suspension for withdrawals despite having completed most KYC verification. Communication with live support has not resolved the issue. After the player passed KYC, the issue was resolved, which the player confirmed later.

The player from India had deposited $20,000 in BTC and had winnings totaling $254,000, but their withdrawal requests were denied for review. Despite having KYC approval and receiving repeated assurances to wait from customer support, the player felt stuck in a loop without updates. The Complaints Team had extended the response time by 7 days but ultimately had to reject the complaint due to the player's lack of response to inquiries.

The player from Belgium had deposited money into the casino, but it had not been credited to their bc.game wallet despite being informed that it was. We attempted to gather further information by asking the player for transaction details and other clarifications. However, the player did not respond to these inquiries. As a result, the complaint was rejected due to lack of communication from the player.

The player from India encountered a risk issue with their BC.Game user account and sought a solution. The casino representative stated that the account had been locked due to suicide threats made during live support interactions. As the player did not respond to the Complaints Team's requests for additional information, the case was rejected due to insufficient details to proceed with further investigation. The Complaints Team remained open to assisting the player if communication was resumed in the future.

The player from India had faced issues with the casino, as their withdrawal and tip permissions had been suspended. The complaint was resolved and closed after the player submitted another complaint using a different account at casino.guru. The player's account was restored after successfully completing the advanced KYC process.

The player from India had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player initially experienced delays with two withdrawal requests, despite both showing successful statuses. After submitting the necessary documentation and following up with the casino, the issue was resolved, and the player confirmed receipt of the funds in their gaming wallet. The complaint had been marked as resolved by the Complaints Team.

The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The player had provided the necessary verification documents and followed up multiple times over a period of 15 days. Ultimately, the issue was resolved when the player received their withdrawal. The Complaints Team confirmed the resolution and expressed willingness to assist with any future issues.

The player from Spain faced difficulties withdrawing money as her account had been restricted despite successfully placing bets. After contacting support for KYC completion, she was informed that multiple accounts had been detected, but she insisted that she only had one account while her husband had another. Despite numerous attempts to resolve the issue, the KYC option remained disabled. The Complaints Team concluded that the casino's actions to block the account and restrict withdrawals were upheld due to the use of the same device by both players, which triggered security measures against potential multiple account usage. Therefore, the complaint was rejected.

The player from India had their account locked by BC.Game since June 2 for allegedly using the word "suicide," which the casino cited as a violation of their terms. Despite apologizing for the mistake and being a loyal player, he did not receive any resolution and sought access to his account and funds. The Complaints Team confirmed that the player's account had an active balance of zero at the time of closure. Consequently, the complaint was rejected as no funds were available for withdrawal.

The player from Nigeria had opened a new account, deposited N100,000, and successfully won funds. However, after attempting to withdraw, their account was blocked due to alleged multiple accounts, which they denied, claiming they used shared Wi-Fi. They expressed concern about being scammed for their winnings. The Complaints Team reviewed the situation and found that the casino had provided evidence of multiple accounts, leading to the conclusion that the casino's actions were justified and the complaint was rejected.

The player from Peru faced issues with KYC verification after being unable to access a previously hacked account. Despite attempting to complete the verification process, the casino had blocked her account and had not responded effectively to her support requests. The Complaints Team determined that her multiple account creations violated the casino's terms, leading to the confiscation of her winnings and account closure. Consequently, the complaint was rejected as the player was not entitled to a refund under the circumstances.

The player from Nigeria reported being scammed by the casino, which had suspended his withdrawal and required advanced verification. After multiple failed attempts and a locked account, he received a notification stating that it was locked for engaging in prohibited techniques, yet his funds remained inaccessible. The Complaints Team reviewed the case and upheld the casino's decision to permanently close the account due to signs of edited documents provided for KYC, which constituted a breach of the casino's terms. Consequently, the complaint was rejected, and the player was advised to avoid using questionable documents in the future.

The player from India faced account verification failure due to being flagged as a user risk and sought assistance to resolve the issue. His account was reported to have a balance of INR400,000, which he wished to withdraw. However, it was determined that he had violated the casino's terms by creating multiple accounts, leading to the inability to assist him further. As the player did not respond to requests for additional information, the complaint was ultimately rejected.

The player from India was unable to access their BC Game account, which had a balance of over 2000 INR, due to verification issues. The account had been blocked because he failed to provide the necessary documentation and did not respond to requests for further information from us. As a result, the complaint was rejected.

The player from India had his KYC rejected due to multiple accounts, despite having an approved KYC on another account with the same documents. He wanted to withdraw his money but could not reapply for KYC verification. The player had violated the casino's terms and conditions by creating a second account while knowing that his previous account was suspended. As a result, the complaint was rejected, and assistance could not be provided.

The player from British Columbia had won 6K Canadian in ETH and faced issues withdrawing funds. After an initial rejection and account restriction, the player completed the advanced KYC, but the account remained blocked from withdrawals. The issue was resolved when the casino unblocked the player's withdrawals, allowing him to access his winnings.

The player from India had a pending deposit of INR 20,000 since 30th July 2024. The money had been debited from the player's account, but the deposit status remained as "Processing." The Complaints Team had attempted to assist by advising the player to contact the casino and provide necessary documentation, including video proof and bank statements. However, the player did not respond within the extended timeframe, which led to the rejection of the complaint.

The player from Mexico deposited money in Mexican pesos on August 3rd, but it had not been credited to his casino account. Although support opened a ticket, it was closed, claiming the money was not in their account and advising him to check with his bank. The Complaints Team attempted to facilitate communication between the player and the casino, requesting necessary documentation for investigation. However, the player did not respond to inquiries, which led to the rejection of the complaint due to a lack of information provided for further investigation.

The player from Japan has their withdrawal locked at BCgame despite completing advanced KYC in May 2024. Repeated attempts to get updates from their VIP host have been unsuccessful. The player has made multiple deposits and withdrawals, and recently won large amounts in table games and slots.

The player from India was logged out of their casino account due to a security risk while playing roulette. They sought assistance to resolve this issue. The Complaints Team requested additional information and communication from the player to facilitate the investigation. However, due to a lack of response from the player, the complaint was unable to be resolved and was rejected at that time.

The player from Japan was unable to log into his casino account, which had been locked for an unclear reason, with funds still remaining in it. The issue was resolved as the player's account was unlocked and his funds were returned after communication between us and the casino. The player confirmed the successful resolution and we marked the complaint as 'resolved'.

The player from Russia had registered at BC.Game, initially winning and withdrawing significant amounts. Upon depositing again and winning $45,020, subsequent withdrawals were put on hold due to alleged violations of the terms of service. Despite providing the requested documents, the account was permanently blocked. After reviewing the situation, it was concluded that the casino had acted in accordance with its terms and conditions, as the majority of the player's winnings were deemed invalid due to currency exchange rate arbitrage. Consequently, the complaint was closed as unjustified.

The player from the Philippines experienced an unexpected account deletion at the casino while she had a Php 24,000 balance, active rewards, and pending cashback. Despite having contacted customer support, she received inconsistent information and created a new account using the same number but with a zero balance. She sought to recover her lost funds and rewards. The Complaints Team attempted to assist by requesting additional information from both the player and the casino; however, due to the player's lack of response, the complaint was ultimately rejected.

The player from the United Kingdom had successfully made five withdrawals totaling £500 from BC.Game. However, a sixth withdrawal of £200 was blocked, and he was instructed to complete an advanced KYC check. Despite completing the verification process, the player was still unable to withdraw funds after 48 hours. The issue was resolved when the casino confirmed that the account had been unlocked, allowing the player to access his funds. The complaint was subsequently closed as resolved by the Complaints Team.

The player from India claimed that BC Game had blocked his account with a balance of ₹20,000 without any reason. He described the casino as fraudulent, alleging that it consumed deposits and withdrawals and had poor customer service. The Complaints Team reviewed the evidence provided by the casino, which indicated that the player had multiple accounts, a violation of the casino's terms. Consequently, the complaint was rejected as the actions of the player were deemed inconsistent with the casino's policies.

The player from South Africa had her BC.Game account locked due to alleged self-exclusion, which she claimed she did not initiate. The casino did not follow the required self-exclusion procedures. The player received an apology from the casino for locking her account; however, her balance and bonuses were missing upon reopening. The Complaints Team extended the investigation period but ultimately had to reject the complaint due to the player's lack of response to further inquiries.

The player from Canada had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The issue was resolved when the player received all of their winnings after a thorough investigation by the casino. The Complaints Team had facilitated communication between the player and the casino, leading to the successful resolution of the complaint.

The player from India had deposited 5000 rupees in BC Game Casino, but the amount was not credited. Despite providing proof and raising multiple support tickets, the casino claimed that the merchant had not received the deposit yet. We advised the player to contact the payment provider for further investigation. After extending the complaint's timeline for a response, the complaint was ultimately rejected due to the player's lack of communication.

The player from India had won 100,000 INR in BC game Casino, but their withdrawal was suspended due to incorrect KYC documents submitted by their underage brother. As a result, the casino permanently blocked their account. We determined that the casino's actions were justified according to their rules, which prohibit account access by underage individuals. Consequently, the complaint was rejected.

The player from Argentina had his account at BC.Game disabled after winning $1,600 and attempting to withdraw $2,000. The support team had provided inconsistent responses regarding a lost bet, and the player's account remained blocked despite being verified since 2021. The Complaints Team investigated the issue, but they closed the complaint as unjustified due to a breach of the casino's terms and conditions regarding multiple accounts. The casino's decision was accepted, and the player was advised to consult the relevant gambling authority if he was unsatisfied.

The player from Israel had won $965 after depositing $250, but the casino initiated a KYC process and later locked the account, preventing withdrawal. The casino had flagged the account and stated the decision was final. The casino provided evidence that the player had violated terms and conditions by creating multiple accounts. We reviewed the evidence and concluded that the complaint was unjustified due to a clear violation of the casino's rules.

The player from Italy, a self-excluded pathological gambler receiving psychological care, was allowed to gamble again by BC Game, which led to a loss of 2935 USDT. He sought assistance in stopping gambling and recommended a self-exclusion feature for BC Game. The complaint could not be resolved due to a lack of evidence showing the player had requested self-exclusion and specified gambling addiction as the reason. The player was advised to contact the licensing authority and use BetBlocker for future self-exclusion.

The player from India was unable to withdraw funds due to KYC issues. The casino initially rejected his documents and then claimed he was under 18. Customer service did not provide solutions. The Complaints Team attempted to assist by facilitating communication with the casino, which eventually requested additional verification in the form of a video. However, the player did not respond to the follow-up inquiries, leading to the rejection of the complaint.

The player from the United Kingdom had requested lifetime self-exclusion from BC.GAME due to severe gambling addiction, but the casino did not process the request. As a result, he was able to deposit and lost an additional 1,648 euros. The Complaints Team reviewed the case and determined that the casino's requirement for confirmation of the self-exclusion process had not been met, as the player had left the chat before confirming. The player was informed that while the casino could have followed up, it was not standard practice to automatically block accounts without confirmation. Consequently, the request for a refund was not justified, and the case was closed.

The player from India had his BC GAME account locked on June 2nd for allegedly having multiple accounts. Despite apologizing for using the word "suicide," which violated the casino's terms, he did not have his account restored. He sought to resolve this issue and withdraw his funds. We determined that the player violated the casino's Terms and Conditions by providing an identity document that did not belong to him and having multiple accounts. Due to these breaches, the complaint was rejected.

The player from Russia had their account blocked after attempting to withdraw $850, despite having completed the verification process. Support cited rule violations without specifying which rules had been broken and stated that the decision was final. The casino later claimed that the player had been involved in opposite betting fraud and sports betting fraud. We contacted the casino for more information but ultimately rejected the complaint due to insufficient insight into the sports betting issue.

The player from Mexico had his account blocked after contacting support. The casino required proof of address in his name, which the player struggled to obtain. The player claimed his account was initially blocked due to a hacker, and his verification documents were being rejected. We spoke with the casino in the complaint thread and outside of it, and we confirmed the casino is working on restoring the player's account. Since the account was closed without any withdrawable balance, the complaint was closed as rejected.

The player from India had requested a withdrawal of 47,919 INR a month ago, which was marked as successful, but the amount had not been credited to their bank account. The player claimed to have contacted customer support multiple times without receiving a satisfactory response and had provided proof of the issue. The casino stated that the payment had been made and provided transaction receipts. Upon reviewing the bank statement from the player, we confirmed that the transaction had been completed, and the complaint was rejected as unjustified due to a misunderstanding.

The player from India had deactivated their BC game account and sought to restore it. Upon logging in, he encountered a verification requirement. It was confirmed that he had self-excluded from the game permanently, and the casino stated that there were no funds available for withdrawal, as the remaining balance was very close to zero. The Complaints Team informed him that they could not compel the casino to reopen a self-excluded account and ultimately rejected the complaint due to these reasons.

The player from Canada attempted KYC verification but was informed that his ID had already been used, despite having no account on the site. As a result, he was unable to withdraw over $800. We requested additional information from the player but received no response. Consequently, the complaint was rejected due to lack of communication.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The casino had requested specific documentation and video proof to verify the transaction. The player had declined to provide the requested proof, citing previous efforts and an alleged bank error. Due to the player's lack of cooperation in providing the necessary documentation, the complaint was closed.

The player from India had requested a withdrawal two weeks earlier, which was marked as successful, but the funds had not been credited to his bank account. Customer support had provided a transaction slip that the bank could not verify. The player had contacted his bank multiple times, but they confirmed that no such transaction existed. The issue was resolved successfully after the player provided all necessary information and communicated with the casino.

The player from Belarus had their account closed by bc.game casino after attempting to withdraw roughly $35,000 following a successful verification process. Despite providing the requested information, their account remained inaccessible, and they were informed of rule violations without specific details. After contacting the casino, the issue was investigated, and the player's account was restored. The player confirmed successful access to their account. The complaint was marked as resolved.

A player from the Philippines deposited 32,809 PHP through GCash to BCGame, but the deposit was denied by the merchant for 25 days. Despite confirming the successful transfer with their bank, the player requested a statement of account to retrieve the funds. The casino stated that the issue had already been resolved and refunded. We attempted to confirm this with the player, but received no response. As a result, the complaint was rejected due to lack of communication from the player.

The player from Michigan experienced a malfunction with the casino's Stop Loss Feature, resulting in two unauthorized bets totaling $613.35. Despite being promised a swift refund after the issue was confirmed and fixed, he did not receive his money after over a week and multiple follow-ups with support. Upon review, it was determined that the Stop Loss Feature worked based on the total win/loss amount, not individual bets. Since the casino's system was set automatically and no error was found, the complaint was rejected. The player was advised to contact licensing authorities for further assistance.

The player from Russia had attempted to withdraw money but faced repeated rejections of his KYC verification despite submitting high-quality documents. After three unsuccessful attempts, the casino support had refused further KYC attempts, preventing withdrawal. The Complaints Team had communicated with both the player and the casino, gathering necessary information and updates. Eventually, the player's account was confirmed as unblocked, and he successfully withdrew his funds. The complaint was marked as resolved.

The player from Japan had successfully completed the initial KYC process and continued playing at BCGame. However, during the June 23rd withdrawal, his account was flagged, necessitating an advanced KYC, which he provided. The approval was delayed, and he could no longer log in to his account, fearing his funds might be confiscated. We determined that the complaint related to sport-betting activity, which fell outside our scope. The player was referred to other websites for assistance, and the complaint was closed.

The player from Nigeria made a deposit of 25,000 to their Bc account, but the transaction failed after hours of processing, despite showing as successful in their wallet. We advised the player to contact their payment provider, who confirmed the transaction's success. The casino was asked to investigate, and the player's deposit was eventually returned to his wallet. The complaint was marked as resolved.

The player from Colombia deposited money into a BC.Game account, but the funds were not credited. We requested additional information from the player, including a payment receipt and any communication with the casino. Despite extending the response time by 7 days, the player did not provide the requested details. Consequently, the complaint was rejected due to a lack of response from the player.

The player from Russia had his account permanently locked after allegedly violating the casino's Terms of Service by engaging in prohibited techniques. Despite passing verification, he sought clarification and his winnings back, asserting that he had only placed bets. After reviewing the information and evidence provided by the casino, which showed the player was involved in opposite betting on sports and live games, we concluded that the casino's actions were justified. Therefore, the complaint was rejected, and no further assistance could be provided.

The player from India mistakenly enabled 2FA on their casino account and subsequently lost access. We inquired about the player's communication with the casino, but the player did not respond. Consequently, the complaint was rejected due to the lack of response from the player.

The player from India had deposited ₹10,000 to the casino, but the money was credited to another account. Despite providing evidence and raising a ticket, the issue remained unresolved. The casino requested further information and video proof from the player but received no response. Due to the lack of cooperation from the player, the complaint was rejected.

The player from the United Kingdom experienced a technical issue while playing Immersive Roulette, which resulted in a winning bet on 26 Black being removed. Despite discussing the issue with their VIP host, the casino found no error, and the player sought either the winnings or a refund of the overall roulette bet. The player later confirmed that the issue had been resolved, leading us to mark the complaint as resolved in our system.

The player from Belgium was unable to log in due to an account verification error despite already being verified. After contacting support and providing the requested information, he did not receive a response for over a week. The casino provided evidence that the account was blocked due to a breach of terms in sports betting and slots. We concluded that we could not assist further as the issue was related to sports betting, which was outside our expertise. The player was advised to seek resolution through specialized sports betting complaint platforms.

The player from Japan, a VIP member, had their withdrawal locked on May 10th and was asked to complete advanced KYC. Despite successfully authenticating with a passport on May 27th, the account remained locked, and repeated inquiries to the VIP host did not resolve the issue. After escalating the matter to our team, the account was eventually unlocked, and the player successfully withdrew and received their funds. The complaint was marked as resolved.

The player from Japan deposited 1800 RM on 6/3/2024, but the deposit was not received despite providing proofs and contacting live support several times. The player was repeatedly asked to wait different time frames but still received no resolution. The casino confirmed the deposit was credited on June 9th. We extended the response time for the player, but due to no further communication from the player, the complaint was rejected.

The player from Cuba faced issues with the reactivation of his BC.GAME casino account, which had restricted functions such as withdrawals. He had initially created an account that was put at risk status after meeting rollover requirements. Forced to create a new account, he then found it restricted due to KYC complications, as the KYC process had previously been completed for the first account. He requested the transfer of KYC from the risk account to his active one. The issue was not resolved as the creation of multiple accounts breached the casino's terms, leading to potential permanent restrictions and forfeiture of funds.

The player from Estonia was unable to withdraw funds and received a message stating that withdrawal permission had been suspended. Despite completing KYC and contacting support multiple times, the issue remained unresolved while the player could still deposit and play games. The player later confirmed that the withdrawal issue was resolved successfully. The complaint was marked as 'resolved' by us.

The player from Argentina reported that the casino had closed his account, confiscated his winnings, and was not responding to his emails. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages and questions. Consequently, the complaint was rejected due to lack of cooperation from the player.

The player from Ukraine made a few bets and attempted to withdraw money, but faced verification issues. Despite initially passing the verification, it was later rejected, and she then had no more attempts to verify her identity, preventing her from withdrawing her winnings. We requested further details and communication from the player, but she stopped responding to our messages. Consequently, the complaint was rejected due to lack of cooperation from the player.

The player from India had been playing on BC Game for three months and had successfully made withdrawals using Paytm. However, on May 27, five withdrawals appeared as successful, but the funds were not credited to his bank account. We advised the player to wait for up to 14 days for the withdrawals to arrive, but after further communication, it was confirmed that two of the withdrawals were refunded while three were still pending. Eventually, the player confirmed that the issue was resolved successfully, and the complaint was marked as resolved.

The player from Ireland unsuccessfully tried to close multiple accounts with the casino due to gambling issues, which resulted in further losses. Despite numerous email requests for self-exclusion and blocking measures, the casino only provided generic responses and took no action. The casino neglected responsible gaming practices. We concluded that the player did not complete KYC verification and violated the casino's Terms and Conditions by using different email addresses and a VPN, preventing the casino from identifying him as a self-excluded user. Therefore, we were unable to assist in this case, and the complaint was rejected.

The player from the US had a gambling addiction and repeatedly requested permanent account closure without success. Despite having contacted customer support multiple times, he was only provided with a self-exclusion link that could be canceled after 24 hours. The player faced severe financial and emotional distress due to this ongoing issue. A compensation of $2,500 was offered by the casino, which he accepted, and after some delays, the refund was successfully processed. The complaint was marked as resolved by us, following the player's confirmation of receipt of the refund.

The player from Ireland claimed that the casino had taken their money and attributed this to their lack of security, with the casino refusing to issue a refund. The player was asked to cooperate with the casino's investigation by providing a video, which he found unreasonable. The Complaints Team determined that there was activity from two different IP addresses, however, this fact alone is inconclusive. The complaint was closed as a result.

The player from Morocco had requested a withdrawal of 900 USDT from BC.Game Casino and had completed verification as requested. Afterwards, the casino allegedly cancelled all the player's profits and bets, leaving no money in their account. The casino claimed the player's wagers were invalidated due to exploiting erroneous odds and that the account was locked after a self-exclusion request. We concluded that the player's issue pertained to sports betting, which fell outside our scope of assistance, leading to the rejection of the complaint.

The player from Argentina had made a deposit by bank transfer for a promotion, but despite more than 48 hours passing, the deposit hadn't been credited to their casino account. Multiple complaints to customer service had not resulted in a resolution. We advised the player to contact their payment provider for further investigation, as the casino could not resolve this issue directly. The complaint was rejected due to the player not responding to our messages and questions.

A player from Venezuela participated in a 'daily' promotion, but the casino refused to payout the associated winnings. The casino stated the player's entry was submitted after the event's deadline and was therefore invalid. The player claimed other late entries were rewarded and requested proof. No sufficient evidence was provided by the player. The complaint was closed due to a lack of relevant proof supporting the player's claim.

The player from Cyprus had complained about misleading promotions at BC Game. He had been promised a personal host and bonuses upon reaching VIP level 38, and had deposited over 10k in the attempt. However, he discovered these rewards were conditional on eligibility that had not been previously mentioned. The player felt cheated and sought a refund. We had explained that we could not compel the casino to provide these benefits as each establishment had its own VIP tiers and rules. The player had provided evidence of the casino's promises, but the casino responded that the VIP program was invite-only. Despite the player's dissatisfaction, we had to reject the complaint as unjustified due to our inability to intervene in the casino's promotional offers.

The player from the United Kingdom had deposited £100 via faster payment bank transfer to an online casino, however, the funds had not been reflected in his casino account. The player had provided evidence of the transaction to the casino but had received no resolution. The player had contacted his bank, which had confirmed the transaction was successful. It had been the player's first deposit with this casino. The issue was eventually resolved when the casino had credited the funds to the player's account.

The player, luciferrx0104, had requested to have his case closed and deleted. However, we had informed him that it was not possible to delete any case, but we could make it private so only he could view it. We wished him well and offered future assistance if needed.

The player from India had wanted to self-exclude and permanently cancel his account with an online casino. However, he had faced issues as the self-exclusion link provided was not functioning and the casino's support was unhelpful. After discussing with our team and understanding the difference between account closure and self-exclusion, he had decided to permanently close his account. We confirmed that his issue had been successfully resolved and the complaint had been marked as 'resolved' in our system.

The player from Ukraine couldn't withdraw money from his account due to difficulties passing the KYC "Advanced Verification". Despite several attempts and contacting the support service, the matter remained unresolved. After providing all necessary communication to us, the player was eventually allowed to withdraw his money, although his account remained unverified. The complaint was closed at the player's request.

The player from Russia had an issue with his casino account. He claimed that due to a verification error with his first account, he created a second account where he placed a single bet. The casino initially blocked both accounts due to their policy against multiple accounts. However, the casino reopened the second account temporarily to allow the withdrawal of his winnings before closing it again. The player failed to respond to further communications, leading us to reject the complaint due to a lack of cooperation.

The player from India had deposited Rs 2500 to the casino, but after 15 hours, the deposit still had not reflected in the account. We advised the player to contact his payment provider for investigation, as the casino's ability to assist was limited in such cases. The casino had requested specific documentation and video proof to verify the transaction. Despite multiple follow-up requests, the player did not respond, leading us to close the complaint due to a lack of cooperation.

The player from the Philippines could not verify their account because the casino asserted that the player had another account. The player attempted to transfer their KYC (Know Your Customer) information to the current account, but it was rejected. The player explained that they created a new account because they could not access their previous account and were unaware of the prohibition against multiple accounts. Despite providing screenshots of communication with customer service, the issue remained unresolved. The complaint was rejected due to the player's lack of response to further inquiries.

A player from the United Kingdom accidentally selected the 'permanent self-exclude' option on BC game, instead of a 24-hour time out. The casino did not allow the player to access the account since then, despite there being funds in it. The player wished to have the account unlocked and withdraw the funds. The casino confirmed the permanent self-exclusion was verified via email and advised the player to request a withdrawal through email. We were unable to investigate further due to the player's lack of response, resulting in the complaint being rejected.

The player from the United States had been locked out of his account after he expressed dissatisfaction and made a threatening comment about self-harm to the casino's VIP host. The player had also had issues with the betting system of the casino, which he claimed had caused him to accidentally place maximum bets. The casino had permanently banned the player, citing the "suicidal threats" as the reason. The player had approximately $8.40 in his account at the time of the ban. We had concluded that the casino's actions were in line with its Terms and Conditions, which prioritized responsible gambling and the safety of its players. The player's request for a refund had been declined as the deposited funds had been used for gameplay.

The player from India had mistakenly submitted a friend's documents for KYC verification as he didn't have his personal documents at the time. Despite his attempts to rectify this error and offer his real documents, the casino had banned him from submitting any more documents. We had explained to the player that by providing false personal information, he had violated the casino's Terms and Conditions, which justified the casino's decision to permanently close his account. Despite the player's request for another chance to prove his identity, we had upheld the casino's decision due to the serious breach of their policies.

The player from Brazil was struggling to complete verification to access her old account after she had created and deleted a new one. She had requested a new link but was facing warnings about documents that had been used previously. The casino had responded stating that the player had over 40 accounts and had been abusing the bonus system by claiming bonuses from multiple accounts. As a result, all associated accounts had been locked in accordance with the casino's Terms of Service. The complaint had been rejected due to the player's lack of response to further inquiries.

The player from Germany had been able to deposit funds on BC Game after requesting self-exclusion. He stated that deposits made after the self-exclusion should have been refunded, and asked for help connecting with BC Game. However, we discovered that the player had previously submitted an identical complaint which had been thoroughly investigated and subsequently rejected. Despite the player's request for assistance, we were unable to help him get his refunds due to the evidence provided by the casino. The complaint was rejected again for these reasons.

The player from India was facing issues with the withdrawal function on his online casino account, which appeared to be blocked. He had requested for it to be unlocked. The Complaints Team had tried to gather more information about the account's verification status, the reason for withdrawal issues, and the nature of his winnings. However, the player did not respond to these inquiries. The casino also claimed they could not find the user's email in their system. Due to the lack of response from the player, we were compelled to reject the complaint.

The player from the United States had only a fraction of his winnings, approximately $500, credited to his account. Despite repeated contact with the support team, he received no response nor the remainder of his winnings, which he estimated to be around $6,000. The player had provided screenshots and other evidence to support his claim. We had investigated the matter and found that the casino's system had calculated the player's winnings as $3.42 based on his bet amount and the winning combination.

The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player faced issues with KYC verification and was unable to upload documents. The casino confirmed the KYC portal was unlocked and later stated transactions were proceeding normally. However, the player did not respond to follow-up messages, resulting in the complaint being rejected due to lack of communication.

The player from India had been unable to withdraw his winnings despite having completed the KYC verification process and having reached out to support multiple times. The casino had clarified that after the completion of the KYC process, the player's account had been unlocked and he had opted for self-exclusion. The player later confirmed that he had been able to successfully withdraw his winnings. As a result, we marked the complaint as 'resolved'.

The player from India had his KYC verification process rejected because he had submitted a friend's documents, which had been previously used on a now-deleted account. He wanted to restart the KYC verification process using his original documents. He had some balance left in his account and had reached out to the casino's support team for help. However, due to his breach of the casino's terms by using third party documents, we had concluded that the casino had the right to block his account. Therefore, we were unable to assist him further in this matter.

The player from India made three separate deposits to the casino, totaling Rs 30,000, but they were never credited to his account. The player was advised to contact his payment provider for an investigation, as the casino claimed it had no control over the issue. The casino requested a bank statement and video proof to proceed. The player failed to respond to these requests, and the complaint was ultimately rejected due to a lack of communication.

The player from India made a deposit to BC games on April 26th, 2024, but the money was not deposited into their game despite being debited from their account. The live support did not respond. We advised the player to contact their payment provider for investigation. The player provided proof multiple times, but the casino requested additional video proof. The player expressed frustration and claimed to have met all requirements. The casino stated they hadn't received the necessary information. Due to the player's lack of response to further inquiries, the complaint was closed.

The player from India had deposited money, which had been debited from his bank account, but had not been credited to his casino account. The Complaints Team had suggested contacting the payment provider and had advised against making further deposits until the issue was resolved. The casino had requested a statement and video proof of the transaction. The player, however, did not respond to the instructions provided by the casino and the Complaints Team. Consequently, we had to reject the complaint due to the lack of player's response.

The player from India had deposited INR 20000 into BC Game, but the casino claimed they never received the funds, even though the player's bank had confirmed the transaction was successful. Despite multiple attempts to resolve the issue with the casino's support, the problem persisted. The player had provided all necessary proofs to the casino, but the issue remained unresolved. The Complaints Team had extended the timer for the player to respond, but due to lack of response from the player, the complaint was rejected.

An Indian player's ability to withdraw and receive tips in an online casino game had been suspended unexpectedly. Despite wagering more than they had deposited, the player's withdrawal attempts had initially been unsuccessful, which led to the suspension. The player had registered with the casino a day prior and had not completed the KYC verification. The casino had requested the player to complete the KYC process but the player had expressed concerns about the assurance of withdrawal post-verification. The casino had clarified that their terms and conditions prohibited the use of multiple accounts, which the player seemed to possess. We had advised the player to submit the necessary documents for verification. However, due to the lack of response from the player, we had to reject the case.

The player from India had reported that his deposit made from a bank account had not reflected in his BC Game account. Upon investigation, we found that the casino was unable to assist without further details, such as the order ID, for the transaction. We extended the time for the player to respond but received no further communication. As a result, the complaint was rejected due to insufficient information to proceed with the investigation.

The player from Austria had been playing the slot 'Tome of Madness' on BC.Game when his entire 7.5k balance suddenly disappeared and his account was logged out. After regaining login access, he discovered a withdrawal transaction that he had not authorized. The player claimed he did not receive any notifications and had not shared his account details with anyone. The casino, after investigating, found that the account had been accessed from various devices and IPs using correct login credentials. The casino suggested that the account details might have been shared or a phishing link might have been used. The casino also highlighted that 2FA had not been activated on the account. The player denied sharing his account details or clicking a phishing link. We concluded that since the correct login credentials had been used without any failed attempts and the withdrawal was to a manually entered crypto wallet, there was little that could have been done. The player was advised to strengthen his account security and contact the casino's licensing authority if he wished to pursue the case further. The complaint was rejected due to lack of evidence indicating a fault on the casino's part.

The player from the Netherlands had experienced issues with a game on the BC Game site. Despite significant deposits, he observed lower RTP rates and had not scored any winnings. Additionally, he noted an absence of customer support and the disappearance of his game record. The player believed he was deceived by the casino, leading to a loss of funds. However, we concluded that the RTP information provided in-game took priority over outside sources. We did not see the request for a refund as justified. The complaint was therefore rejected.

The player from Argentina had made a deposit and verified KYC on BC.Game before his account was permanently blocked, locking his funds. The player had claimed to have only one account, but the casino had provided evidence of more than 30 accounts associated with the user. The player had admitted that a family member also played BC Game using the same IP address. Despite the player's insistence on having only one account, the evidence provided by the casino led to the conclusion that the account blockage had been justified due to multiple account violations. Therefore, the complaint had been deemed unjustified.

The player from India was unable to withdraw his funds due to issues with the KYC process. Despite the Complaints Team's attempts to understand the situation better by asking for more details about the player's verification problems, the player had failed to respond. The casino also requested additional information to assist the player further. However, due to the player's lack of response, we had to reject the complaint as we were unable to investigate the matter further.

The player from Georgia was facing withdrawal issues at an online casino. Despite basic account verification and subsequent full KYC, his withdrawal ability had been suspended. Customer support's efforts to rectify the issue had been ineffective. The player had previously made multiple successful withdrawals totaling over 20k USD. His current winnings of 7k USD were accumulated without an active bonus. The casino had then unblocked his withdrawal but there were two sports tickets that had not been refunded. The casino advised the player to contact support regarding this issue. However, the player did not respond to our recent messages and therefore, we rejected the complaint.

The player from India had faced difficulties with a cryptocurrency withdrawal from an online casino. His account had been fully blocked following suspicions of fraudulent activity and discrepancies involving commissions and tips. The casino's investigation had revealed significant irregularities, including accumulated commissions from a provider bug and multiple tips from the same source, which had led to the account's suspension. The player's balance at that time reflected a debt of $600 to the platform. Despite attempts to communicate with the player and resolve the issue, the lack of response had led us to reject the complaint.

The player from Cambodia had encountered an issue with BC Game, where after a withdrawal of 99 USDT to a Binance account, his balance was reduced to zero. The withdrawal history indicated the funds were sent to an unknown address, leading the player to suspect they were stolen. Upon investigation, the casino found no suspicious activity on the player's account and suggested that the player was responsible for the security of his account. We concluded that the player's use of a VPN made it impossible to track account usage. The player was advised to report the issue to local authorities, as the casino could not be held responsible for such actions.

The player from Mexico had had issues with BC Game casino regarding two withdrawals made on March 12th that had not been credited to his account. Despite having provided a March bank statement and screenshots as evidence, the casino had requested the most recent bank statement, which the player could not provide as the month was still ongoing. The player's account had been fully verified since February 22nd and the winnings had been made with real money, not bonuses. After a series of exchanges, the casino had agreed to contest the payments with their merchant and eventually refunded both payments back to the player's account. The player had confirmed that the money had been refunded and he had been able to withdraw successfully. The issue had been successfully resolved.

The player from Germany had expressed dissatisfaction with BC.Game Casino for having allowed him to deposit and gamble despite a previous self-exclusion request. As a result, he had suffered personal financial losses and had requested the reimbursement of €5000, which was the difference between all the deposits and withdrawals made. He had provided evidence of his previous self-exclusion and claimed that the casino's security system had failed as he was able to create a new account and continue gambling. The casino had responded by conducting a thorough review of the accounts associated with the player and found no issues regarding self-exclusion or unauthorized transactions. After reviewing all the evidence, we concluded that the player was not entitled to a refund of deposits as the first account was never verified and could not be linked to the second account. Therefore, the casino had no knowledge of the player's gambling problems until he mentioned it with his account created in 2024. The complaint had now been closed.

The player from India had requested a withdrawal less than two weeks prior to submitting his complaint. The payment hadn't been processed yet. After the player's complaint, the casino had requested a video proof and bank statements from the player. The player complied and provided the necessary documents. The casino was then able to recover the funds and refunded them back to the player's account. The issue had been successfully resolved with the cooperation of both parties.

The player from India had reported a problem with receiving his winnings from the casino. The Complaints Team had advised him that withdrawal delays could have been due to KYC verification or a high volume of withdrawal requests, and suggested waiting for at least 14 days after requesting the withdrawal before submitting a complaint. The casino had requested more details to assist the player. However, the player did not respond to the team's messages and questions, which led to the complaint being rejected due to lack of further information.

The player from Japan had had an issue with a deposit not reflecting in his casino account, despite his bank having confirmed the transaction. After several live chat consultations, the issue had remained unresolved. We had advised the player to contact his payment provider for an investigation, as the casino had had no control over the issue. The casino had requested additional details about the deposit for further investigation. Upon receipt of this information, the casino had confirmed that the transaction had been successfully processed and credited to the player's account. The player had acknowledged that the deposit was successfully made. We then marked the complaint as having been resolved.

The player, originally from Ukraine and residing in Germany, had encountered issues with the KYC procedure while trying to withdraw $10K winnings from BC.Game Casino. Despite multiple attempts and communication with the casino, the player had been unable to upload necessary identification documents due to a document limit set by the casino's website. The casino had advised the player to email the required documents for verification. However, the player did not respond to this suggestion, which led us to reject the complaint due to lack of further communication from the player.

The player from Canada had encountered a game issue with the online casino and subsequently, his account had been locked due to an 'account risk' error. He had $113 remaining in his balance. The casino had explained that his account was locked due to suicidal comments made by the player in their public chat. The player had failed to provide the requested information to the Complaints Team within the extended deadline, hence the investigation could not proceed further and the complaint was rejected.

The player from the United States had deposited over $20,000 in crypto into his B.C. Game account. Despite his balance having stood at $10,000, his withdrawal attempts had been suspended. The player had completed the KYC process and had provided necessary account details, but the issue had persisted. The player had suspected that his U.S. residency might have caused the suspension, as B.C. Game's terms of service had prohibited services for U.S. residents. The casino had confirmed that the player's account was locked due to a violation of their terms of service, as the player had used a VPN to access the site. We had concluded that the casino was within its rights to suspend the account and void the player's winnings due to the breach of terms. The complaint was therefore rejected.

The player from Japan was experiencing difficulty with depositing funds into his online casino account. Despite having transaction reports on his VEGA Wallet, all his attempts to transfer funds to the casino had been cancelled. He claimed the funds had been transferred to an unknown user without his permission. The Complaints Team clarified that they could not intervene in issues involving payment providers or misuse of bank details. As such, the player was advised to involve the police if he believed his funds were stolen and misused. The issue remained unresolved from our end as it fell outside our jurisdiction.

The player from Estonia had been waiting for a withdrawal for less than two weeks. Unfortunately, her payout hadn't been received at that time. The Complaints Team had advised her to wait at least 14 days after requesting the withdrawal before submitting a complaint. The casino had confirmed that the withdrawal was processed. After extending the complaint resolution period by 7 days, the player confirmed that she received her winnings. The issue was subsequently marked as resolved by the Complaints Team.

The player from Japan had reported an issue regarding a bank transfer deposit that was not reflecting in his casino account despite his bank balance having shown a reduction. The player had provided screenshots and had waited over 48 hours, but the issue had persisted. He had made several deposits in the past without any delays. After he contacted his bank about the issue, the player confirmed that he had been successfully refunded. The issue had been resolved and the complaint was subsequently closed.

The player from Japan was facing difficulties depositing money into the casino. Although the funds were deducted from his bank account, the deposit did not reflect on the casino platform. He also expressed dissatisfaction with the casino's live chat support. We advised the player to contact his payment provider for an investigation and suggested he should not deposit more funds until the issue was resolved. However, due to lack of response from the player to our messages and queries, we had to reject the complaint. The player still had the option to reopen this complaint in the future.

The player from New Zealand had an issue with an online casino, where she had been unable to close her account due to the unavailability of the self-exclusion button and lack of response from the casino's support team. She had been losing money and was tempted by promotional emails. She had requested account closure and sought compensation for the period from the time the closure request was made. The player claimed to have a gambling problem and felt that the casino had failed to act promptly upon her request for self-exclusion. The casino, however, argued that the account had been closed immediately after the player admitted her gambling problem. Our team had concluded that without explicit admission of gambling addiction and request for self-exclusion from the player prior to March 14, we were unable to assist in recovering the lost deposits. Therefore, the complaint was rejected.

The player from Japan had attempted a withdrawal from BCGAME, but had encountered an error in the memo entry. The player had corrected the error and received a refund from the destination, but the refunded amount did not reflect back in his BCGAME account. The player had reported this issue to the casino's support team. After a series of discussions and exchanges of evidence, the casino had acknowledged the problem and promised to process the refund within 48 hours. However, this timeline was not met, which caused further frustration for the player. Ultimately, the casino had provided a code for the player to claim his refund on their bonus page. The player had confirmed receipt of the refund, but expressed dissatisfaction with the casino's support. We had successfully mediated the complaint and it was then marked as 'resolved'.

The player from India had made a 10000 INR deposit through UPI which was confirmed by the bank, but the amount had not been credited into the casino account. The player had exhausted the casino's complaint procedure and had submitted the required documents, however, the issue remained unresolved. After a lengthy back-and-forth with the casino and the complaints team, the casino requested additional proof, and after the player had provided this, the issue was eventually resolved and the funds were credited to the player's casino account.

The player from Kenya had an issue with BC.Game casino after he had successfully deposited 520 USDT and won an additional 532 USDT. Despite having passed verification checks, his withdrawal section had been suspended without a clear explanation. He had been waiting for a resolution for over 48 hours. The casino representative clarified that the account had been temporarily locked for the KYC process and was restored once the process was completed. The player later confirmed that his issue had been resolved. We then marked the complaint as 'resolved' in our system.

The player from Argentina had had an issue with her deposits at an online casino. She had been unable to use her funds for playing or withdrawing, and the casino had not listed Argentine Pesos as a currency option. Furthermore, her attempts to seek assistance via live chat and email had been unsuccessful due to delays and an incorrect email address on the casino's website. After the intervention of the Complaints Team, the player had confirmed that the issue was resolved. The complaint was then marked as 'resolved' by the team.

The player from Kentucky had won .013 btc but encountered an issue when the withdrawal reversed back to the casino after reaching her Cashapp. The player had deposited $1074 in the previous 7 days and felt that he had not been adequately compensated for his loyalty and the inconvenience caused by the reversal. He had expressed a feeling of exploitation by the casino, especially due to his gambling addiction. We had advised the player to inform the casino about his gambling problem and to apply for self-exclusion. However, the complaint was eventually rejected due to lack of further response from the player.

The player from Portugal had lodged a complaint against BC.Game Casino, alleging that despite making the casino aware of his self-confessed gambling addiction and requesting account restrictions, the casino had closed his account without implementing protective measures such as deposit restrictions or stake limits as per their terms of service. The player claimed to have lost $4,008 since making the casino aware of his addiction. The complaint team had requested evidence of the player's communication with the casino, which was provided. The casino, however, maintained that they had not received any such communication from the player until March 2nd, at which point they closed the player's account in line with responsible gaming practices. After a thorough review of all provided evidence and a call with the casino team, the complaint team concluded that the player's account had been closed promptly after the casino was directly contacted about the gambling issue. The complaint was closed as 'rejected' due to insufficient evidence to warrant a refund of the player's deposits.

The player from Vietnam had reported a $3000 unauthorized withdrawal from their account. They suspected it occurred during a maintenance period. The player was unable to reach support and believed their account security on BCGAME's platform might have been compromised. Despite their account being verified and using a known withdrawal method, the player's issue could not be resolved by the Complaints Team. This was due to the nature of the issue falling under the jurisdiction of the police and the player's bank, beyond the legal authority and resources of the mediator. Therefore, the complaint was rejected.

The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. After contacting the casino's support team multiple times, he was advised to send an email with his account details. The casino responded that his account had been restored, but it was unclear if the withdrawal issue was resolved. Despite our efforts to reach out to the player for an update, we received no response. Consequently, we were unable to investigate further and the complaint was rejected.