The player from Finland has been waiting over 21 business days for her withdrawal to process, despite the casino's stated timeframe of 7-21 business days. She has a verified account but has not received any reason for the delay.
My withdrawal has been processing for over 21 business days, when the casino's specified time window is 7-21 business days. The casino is still asking me to wait for processing without giving a reason why it is taking so long. The account has been successfully verified.
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
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