SpinLynx Casno - Player's withdrawal is delayed.

My withdrawal has been processing for over 21 business days, when the casino's specified time window is 7-21 business days. The casino is still asking me to wait for processing without giving a reason why it is taking so long. The account has been successfully verified.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Have you tried reaching out to the casino's customer support in relation to this issue?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello,

Answers to your questions:

I have not made any previous withdrawals from this casino.

I had a deposit bonus when I made my deposit, and I met the wagering requirements, at which point I received a notification that I could withdraw my winnings.

I have contacted this casino's customer support three times and each time I get the same response; "the matter is being processed, please wait a moment." They cannot answer why it is taking so long, or give any estimate of how long I should wait.

Kind regards,

[Redacted]

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Merinam,

My name is Jana, and I will be assisting you with your complaint from this point forward. I sincerely apologize for the delay you have experienced with your withdrawal. Please rest assured that I will reach out to the casino and make every effort to resolve this matter as swiftly as possible.

I would also like to invite a representative from SpinLynx Casino to join this conversation, as their participation will be valuable in resolving your complaint.

Dear Casino, could you please provide clarity on why the player's withdrawal has yet to be processed?

Thank you in advance for your cooperation and for providing this information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I hope this message finds you well. I wanted to reach out regarding your situation with the casino, as I understand how frustrating it can be to seek assistance without success. Unfortunately, despite my efforts to contact the casino multiple times, I have been unable to achieve a resolution at this time. Given that the casino operates without a valid license and does not provide access to any Alternative Dispute Resolution (ADR) service, there is currently no gaming authority to which we can escalate this matter.

As a result, I will need to mark your complaint as "unresolved" in our system. I sincerely recognize that this is not the outcome you were hoping for, and I empathize with your disappointment. However, please rest assured that the negative impact on the casino's rating may encourage them to reconsider their approach. Should they choose to respond, we will promptly reopen your complaint and notify you via email.

For future reference, I recommend assessing casinos based on their reviews and ratings, as this may help you avoid similar situations. I genuinely regret that we could not assist you more effectively on this occasion.

Thank you for your understanding.

Best regards,

Jana