HomeComplaintsSpinLynx Casno - Player's withdrawal is delayed.

SpinLynx Casno - Player's withdrawal is delayed.

Opened
Current status

Waiting for Casino Guru to reply

6d 23h 50m 33s

SpinLynx Casno
Safety Index 0.3 Very low

Case summary

The player from Finland has been waiting over 21 business days for her withdrawal to process, despite the casino's stated timeframe of 7-21 business days. She has a verified account but has not received any reason for the delay.

Written by Attila
Complaint Specialist
Submitted: 13 Aug 2026
Public
Public
20 hours ago
fiTranslationgb

My withdrawal has been processing for over 21 business days, when the casino's specified time window is 7-21 business days. The casino is still asking me to wait for processing without giving a reason why it is taking so long. The account has been successfully verified.

Automatic translation:
Public
Public
15 minutes ago

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
15 minutes ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

  • Have you made any successful withdrawals before?
  • Have you accumulated your winnings with or without an active bonus?
  • Have you tried reaching out to the casino's customer support in relation to this issue?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila


Waiting for approval
Waiting for approval
9 minutes ago
fiTranslationgb
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.

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