The player from Germany is experiencing difficulties withdrawing his winnings because he wrote an incorrect email address. We rejected the complaint because the player didn't respond to our messages and questions.
Dreamz Casino - Player’s struggling to receive his winnings.
Amount: €700
Dreamz Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
Dreamz Casino has a Safety Index of 7.3, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Signed up at the casino today, deposited € 300 WITHOUT a bonus and won in the end and paid out 700. Just wanted to log in to check the status and my account can no longer be found.
Automatic translation:
Public
Public
4 years ago
Dear Sören,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. From the screenshots you provided I see that you were informed by the casino what to do, so in this case I would recommend you to fully cooperate with the casino and provide all the necessary information.
Did you contact the provided email address? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru or post it here.
Looking forward to hearing from you.
Best regards,
Kristina
