The player from Germany lost 1260 Euros on donbet.com, which is operated by Santeda International B.V. The player discovered that the casino no longer holds a valid license from the eGaming Curacao regulatory authority, and is now demanding a refund of the wagers.
We had reviewed the player's complaint and determined that while the casino no longer held a valid license, this did not entitle the player to a refund of their losses. Despite our conclusion, the player eventually was refunded and informed us of this fact. Consequently we closed the complaint as resolved.
The player from Germany lost 1260 Euros on donbet.com, which is operated by Santeda International B.V. The player discovered that the casino no longer holds a valid license from the eGaming Curacao regulatory authority, and is now demanding a refund of the wagers.
We had reviewed the player's complaint and determined that while the casino no longer held a valid license, this did not entitle the player to a refund of their losses. Despite our conclusion, the player eventually was refunded and informed us of this fact. Consequently we closed the complaint as resolved.
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