HomeComplaintsDonbet Casino - Player demands refund due to casino’s invalid license.

Donbet Casino - Player demands refund due to casino’s invalid license.

Amount: €1,260

Donbet Casino
Safety Index:Fresh casino
Submitted: 03 Feb 2024 | Resolved : 15 Apr 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

6 months ago

The player from Germany lost 1260 Euros on donbet.com, which is operated by Santeda International B.V. The player discovered that the casino no longer holds a valid license from the eGaming Curacao regulatory authority, and is now demanding a refund of the wagers. We had reviewed the player's complaint and determined that while the casino no longer held a valid license, this did not entitle the player to a refund of their losses. Despite our conclusion, the player eventually was refunded and informed us of this fact. Consequently we closed the complaint as resolved.

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9 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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9 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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6 months ago
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This post has been made private by Casino Guru, as requested by the player.

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