Donbet Casino Review

The player from the United Kingdom was facing difficulties withdrawing her winnings of £350 from an online casino despite having a fully verified account. The casino had repeatedly rejected her withdrawal requests citing issues with her IBAN, and requested a photo of her card. After four unsuccessful attempts, she played and lost her winnings. We, the Complaints Team, had explained that as she lost her winnings, there was little we could do, as players were responsible for their own account and bets. Despite extending the complaint response time by 7 days, the player did not respond, leading us to reject the complaint.

The player from Germany, who had deposited a significant amount of money, encountered issues in verifying his ID. Despite having successfully verified his account, it was put under a half-year investigation while his withdrawal had been accepted. The player had engaged in sports betting and casino games without an active bonus. The verification process had been problematic as the player's ID card and passport photos were rejected. However, his address had been verified. We had asked the player to forward any documents and photos submitted for verification, but due to the lack of response from the player, we had to reject the case.

The player from Germany lost 1260 Euros on donbet.com, which is operated by Santeda International B.V. The player discovered that the casino no longer holds a valid license from the eGaming Curacao regulatory authority, and is now demanding a refund of the wagers. We had reviewed the player's complaint and determined that while the casino no longer held a valid license, this did not entitle the player to a refund of their losses. Despite our conclusion, the player eventually was refunded and informed us of this fact. Consequently we closed the complaint as resolved.