Dbosses Casino - Player's first withdrawal is delayed.

, As you can see, it's been nearly a month since my withdrawal and they haven't given me any updates. I've already completed all my KYC as you can see, and I've been left hanging for weeks.

This will be my first withdrawal. I didn't use any bonuses with this withdrawal

Dear elietevitoriot,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dbosses Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Did the casino provide any explanation on why your withdrawal is delayed?

What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon, the casino doesn't tell me anything, as you can see in the image above.

I only played slots.

Thank you very much, elietevitoriot, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello elietevitoriot,

 

My name is Michal and I will be assisting you with your case. I would like to request the presence of a representative from the casino in this conversation.

 

Dear Dbosses Casino,

 

Could you possibly provide additional information regarding the delayed payment and clarify the situation?

 

Thank you in advance.

 

Respectfully,

 

Michal

Hello elietevitoriot,

We are checking your situation and will let you know.

Regards,

Richard

Dear Richard and Dbosses Casino,

We are waiting for updates regarding the player's delayed withdrawal. I am setting the timer for another 7 days so you can respond.

The €20 withdrawal should have been processed.

Dear elietevitoriot,

Can you confirm that your withdrawal has been processed so we can close the complaint in our system as resolved? We will be waiting for your confirmation.

was not processed. canceled

Dear Dbosses Casino,

Could you send me the payment log? So that I can confirm that the funds were indeed sent to the player.

Also, dear elietevitoriot,

Could you also send me the screenshot of the whole page of your withdrawal requests? So that I can confirm you indeed did not receive your money.

Please send all the relevant information to michal.v@casino.guru.

Please note that the player cancelled the withdrawal himself.

Now the player has requested a new withdrawal which will re-start the process of withdrawals once again.

Regards,

Richard

Dear elietevitoriot,

Could you give us an update on your withdrawal request?

Good morning, my withdrawal was completed after the message above from the casino. However, I continued playing and my winnings increased, I'm waiting for my second withdrawal to be completed

Dear elietevitoriot,

Thank you for your reply. Please let us know when your withdrawal will be complete and you withdraw your whole balance. We will be waiting for your confirmation.

I'm happy to report that I received my withdrawal, improve your withdrawal time. Anyway, I would like to thank the casinoguru for helping me. thanks

Dear elietevitoriot,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Michal from Casino.Guru