CryptoBetSports Casino - Player's account has been closed and refund is delayed.

Hi - I had a dispute with Cryptobetsports which led to them closing my account and offering to refund my deposit. I wasn't pleased with the resolution but I did choose to accept it, however having done this they still haven't refunded my deposit after a month. I've contacted them several times and no luck. Do you guys have a direct line to the casino where you could help me retrieve my deposit? Cheers, Andy

Dear ondoriuis,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re facing with CryptoBetSports regarding your refund. I understand how frustrating it must be to have waited this long without any resolution.

To help us proceed with your case, could you please clarify a few details?

• Do you have any written confirmation or proof from CryptoBetSports promising the refund of your deposit?
• Could you let us know the exact date when they initially informed you of the refund and when you accepted their offer?
• Have they provided any explanation for the delay or indicated a timeline for processing the refund in your recent contacts?

If you have any relevant communications with CryptoBetSports regarding this issue, please feel free to forward them to petronela.k@casino.guru. Your cooperation is essential for us to pursue this case effectively. Without these details, it would be challenging to make progress on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela