Crazyno Casino - Player’s criticizing withdrawal process.

With a 10 euro bonus you wanted bets for 650, in practice I lost 350 and to withdraw 300 you have an infinite bureaucracy, in the end I don't even know if I will take them, because I make the deposit with a card and you want to credit by bank transfer, not okay, if i have a prepaid card from where i make the deposit if you allow i would like the credit on the same card. the biggest flaw is that you have to be more elastic.

Dear Giacomo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly. Please understand, that a variety of the payment methods is not managed by the casino exclusively. Several factors as the license, geolocation and payment providers, all have a major influence. Have you tried to communicate this issue with the casino? If they didn’t offer you an alternative payment method to withdraw funds from your account, I’m afraid there is nothing we can do for you. 

Please let us know if this explanation was satisfactory. Looking forward to hearing from you.

Best regards,

Petronela

Dear Giacomo,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.