Crazy Fox Casino - Player’s deposit has never been credited to his casino account.

Hi I make the deposit but was limited by sofort and now casino don’t wanna pay me money on bank account and give me information about deposits what was made

Dear Lukasz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello not that wasn’t my first deposit I deposit many times with sofort to this casino how ever sofort limited my deposits and toke my money from the bank I will contact sofort with all deposits what I made to make sure all of them are correct. Thank you for you help

Please keep me informed about any further developments. Thank you in advance.

Still didnt get any information from financial department

Could you please forward your payment receipt? Thank you very much in advance.

Hi can i send you in PDF because my bank don’t send me othere way my information

Of course. You can send your payment receipt in any format.

I send it email to info@casino.guru with id 42017

Here I can’t upload fotos

Thank you, Lukasz, for your replies. Could you please advise if this is disputed transaction? Why is it displayed on the statement as "credit", please? Was the amount returned back to your account?

Dear Lukasz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.