The Complaints Team had reopened the complaint upon the player's request. Despite initially deeming the player ineligible for a refund, the casino had decided to return the player's stakes as a gesture of goodwill. The player had confirmed that their issue was successfully resolved, leading the Complaints Team to mark the complaint as 'resolved'.
Cosmobet Casino - Player with recognized gambling addiction demands a refund of his deposits.
Amount: €716
Cosmobet Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.1
Cosmobet Casino has a Safety Index of 8.1, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
