HomeComplaintsCosmobet Casino - Player with recognized gambling addiction demands a refund of his deposits.

Cosmobet Casino - Player with recognized gambling addiction demands a refund of his deposits.

Amount: €716

Cosmobet Casino
Safety Index:High
Submitted: 20 Dec 2023 | Resolved : 15 Apr 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

7 months ago

The Complaints Team had reopened the complaint upon the player's request. Despite initially deeming the player ineligible for a refund, the casino had decided to return the player's stakes as a gesture of goodwill. The player had confirmed that their issue was successfully resolved, leading the Complaints Team to mark the complaint as 'resolved'.

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11 months ago
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11 months ago
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This post has been made private by Casino Guru, as requested by the player.

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11 months ago
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11 months ago
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This post has been made private by Casino Guru, as requested by the player.

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10 months ago
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This post has been made private by Casino Guru, as requested by the player.

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10 months ago
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This post has been made private by Casino Guru, as requested by the player.

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7 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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