HomeComplaintsCosmobet Casino - Player with recognized gambling addiction demands a refund of his deposits.

Cosmobet Casino - Player with recognized gambling addiction demands a refund of his deposits.

Amount: €716

Cosmobet Casino
Safety Index:High
Submitted: 20 Dec 2023 | Resolved : 15 Apr 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

6 months ago

The Complaints Team had reopened the complaint upon the player's request. Despite initially deeming the player ineligible for a refund, the casino had decided to return the player's stakes as a gesture of goodwill. The player had confirmed that their issue was successfully resolved, leading the Complaints Team to mark the complaint as 'resolved'.

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10 months ago
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This post has been made private by Casino Guru, as requested by the player.

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10 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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10 months ago
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Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
10 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
10 months ago
Translation
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private
Private
10 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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Private
6 months ago
Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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