Cosmobet Casino - Player is facing account closure and exclusion issues.

Hello,

I requested a exlcusion forever at cosmobet.com because of gambling addiction several times at the site and also at the partnered casinos. Also I requested setting limits which was rejected. THis requests are visisble in my attatchements. 

Cosmobet refused my complaint and also I cant send them emails anymore. Chat agent leaved the chat as I told him about it. 

I told them several times that I want a exclusion forever for the reason of gambling addiction.

I also did send a exclusion request to the email support@cosmobet.email on  17.12.2023 (Screenshot called "1"). The email adress is shown when you google it. (Screenshot called research)

Cosmobet mentions on Screenshot called "cosmobet1" that the email adress doesnt exist. This is wrong.

As can be seen above, this email address was in fact included on the Cosmobet site. If the operator has changed their support address subsequently, the responsibility would be on them to manage the old mailbox and ensure it redirected appropriately.

I request a refund for my deposits at cosmobet and the other Santenda International B.V. partnered casinos. 

Best regards

Please keep the screenshots privatre

Dear Gambler33,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Cosmobet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Where did you find the information regarding the email address of the casino support?
• When did the casino close your casino account?
• When did you make the deposits to the casino you wish refunded?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas