Wild Casino - Player's winnings are being disputed.

Hello, I won a tournament at Wildcasino.ag, and support claims I didn't place anywhere. At the end of the tournament, I was listed as the winner. And for that, I received $1,000.

The name of this tournament is WINNER TAKES ALL!!! $1000 Gates of Tartaros. Had over 20000 points

It was played on 07/02/2026 and ended on 08/02/2026 at 11:59 everything is in the casino logs.

I'll just add that support is trying to convince me that this wasn't the case, and I'm sure of it. Without providing any evidence. they're trying to cheat me

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re experiencing. To better clarify your situation, please allow me to ask you a few questions.

• Could you please send me a link to the list of tournament winners so we can verify that you placed first?
• Additionally, do you have any records or evidence showing that you were in first place after the tournament ended? If so, please forward them to me at veronika.f@casino.guru.

Please note that without any supporting evidence from your side, we will unfortunately not be able to contact the casino or request compensation on your behalf.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The matter is more complex and difficult than it seems, because Wildcasino makes it much more difficult.

As I mentioned, this was a tournament where only the winner received $1,000 for first place. The rest were left with nothing.

The most important situation of all, after numerous contacts with consultants, was that I placed 26th and, mind you, I received $30 for it. The only prize for winning was a cash prize, not for any other place.

So exactly I contacted support six times to find out where my winnings were.. Of course, I have the entire conversation history. And everyone wrote mostly different things.

I would like to add that at the same time as the tournament I mentioned, there was another one on the website where the prize pool was $5,000 spread over many places in the game "Ghost Fortune"

And here is my suspicion that a huge mistake was made there and they are confusing both tournaments, whether intentionally or not.. of course I mentioned it to them Below I am posting photos of the talks and the tournament.

The matter seems confusing and complicated, I will answer all questions and I can explain everything even more simply

- Aiden consultant

- Sarah consultant

- Luis consultant

- the game from tournament

The most important thing is that the website refuses to show me my game history, log history, account history, I can't see anything... Everything is hidden. as you can see, they even give a different position for me in the tournament..

Could you please send me a link to the list of tournament winners so we can verify that you placed first?

• I can't because there are no tournament results or game history on my account, everything is hidden, maybe you casino.guru can help with this

Additionally, do you have any records or evidence showing that you were in first place after the tournament ended? If so, please forward them to me at veronika.f@casino.guru.

• I've tried various methods, using sites like web.archive to prove it, but there's nothing. There's not even a history of the "PRG" points I bought to enter the tournament. I spent about $400-500.

I understand how frustrating this must feel, especially if you genuinely believe you finished in first place and the information provided by support seems inconsistent.

However, at this stage, we still do not have any objective evidence confirming that you placed first in the tournament. Without a screenshot, official results list, game history, or any verifiable record showing that you were listed as the winner at the end of the event, we are unfortunately unable to formally approach the casino and request the $1,000 prize on your behalf.

If we were to contact the casino in the current situation, they would most likely state that you finished 26th, as they have already indicated. Without any evidence suggesting that this result is incorrect, we would have no grounds to challenge their position or escalate the matter further.

We fully understand that you feel the tournament results may have been mixed up or handled incorrectly. However, in complaint mediation, we must rely on verifiable documentation from both sides. At this point, we simply do not have sufficient proof to continue the investigation.

If you are able to obtain any official confirmation, screenshot, or record that clearly shows you were in first place after the tournament ended, please do not hesitate to send it to me, and we will gladly review the case again.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear nwkk3,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika