HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All44871Opened918Not solved5614Solved12663Rejected25676
Active filters: Casino:
Clear all filters
Unresolved Our verdict

No reaction, passive regulator

Black points: 755
Disputed amount: 4,800 ₮

Betspins.io Casino - Player’s account was suspended and his withdrawal was delayed.

Betspins.io Casino
Safety Index:Low Submitted: 12 Jun 2024
Unresolved Our verdict

Failed self-exclusion

Black points: 4099
Disputed amount: €7,500

Hot.Bet Casino - Player’s account not closed and winnings disappeared.

Hot.Bet Casino
Safety Index:Very low Submitted: 11 Jun 2024
Unresolved Our verdict

Justified complaint

Black points: 408
Disputed amount: 817 ₮

Betspins.io Casino - Player’s winnings have been reduced.

Betspins.io Casino
Safety Index:Low Submitted: 11 Jun 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 136
Disputed amount: R10,910

Spin247 Casino - Player’s withdrawal request has been delayed.

Spin247 Casino
Safety Index:Above average Submitted: 10 Jun 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 20
Disputed amount: Can$100

Doctor Spins Casino - Player’s withdrawal request delayed.

Doctor Spins Casino
Safety Index:Very low Submitted: 09 Jun 2024
Unresolved Our verdict

Against fair gambling

Black points: 750
Disputed amount: $3,000

Hugewin Casino - Player’s winnings were confiscated due to bonus terms.

Hugewin Casino
Safety Index:Very low Submitted: 09 Jun 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 730
Disputed amount: £5,000

Golden Genie Casino - Player’s account closure request has been ignored.

Golden Genie Casino
Safety Index:Very low Submitted: 09 Jun 2024
Unresolved Our verdict

No reaction, passive regulator

Black points: 1906
Disputed amount: A$10,209

Woohoo9 Casino - Withdrawal of player's winnings has been delayed.

Woohoo9 Casino
Safety Index:Very low Submitted: 08 Jun 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 40
Disputed amount: 490 R$

Mr Sloty Casino - Player’s withdrawal has been delayed and communication has stopped.

Mr Sloty Casino
Safety Index:Very low Submitted: 08 Jun 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 64
Disputed amount: 2,800 R$

Slottica Casino - Player’s winnings have been confiscated.

Slottica Casino
Safety Index:Low Submitted: 08 Jun 2024
Show more complaints (+10)
Showing 571 - 580 of 5,614 complaints
1...57 58 59...562
Go to pageof 562 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news