BeatBet Casino - Player's withdrawal is delayed due to verification issues.

Hello Dear casino guru team

i recently registered in Beatbet.com betting website and deposited 100 euro (equivalent in TRX) into my crypto address. I played used the website for sportsbetting and managed to increase my initial funds to 801 euro. After submitting a request for withdrawal i was asked to contact security email for account verification. After sending an email to the official security mail shown in their website, i received a automated message from gmail, telling me that this email address does not exist. After talking with online support, proving their email address is faulty through screenshots and screen records and trying again, this problem still persists after one week and online support or support email no longer replies my messages. Therefore i am asking you to help me go through account verification and withdraw my funds.

Thank you in advance for your good website.

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Dear Radmaan155,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal process at Beatbet.com.

To better understand your situation and assist you effectively, could you please provide us with the following details:

• Could you please confirm the date when you initiated your withdrawal?
• Could you please let me know if you have ever passed the KYC verification process and, if so, when?
• Have you tried to contact the customer support team through other means, such as live chat or phone support? If so, could you please share those communications with us?

Your cooperation in providing these details will help us investigate the issue and work towards a resolution.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra

Hello Dear Petra

If i am not mistaken, i submitted my withdrawal request on May 7th (11 days ago). I emailed the security team on the same day for account verification but as i sent you in the screenshot the security email address does not exist or cannot receive emails. Then i tried to contact the customer support team through live chat and email. They replied initially and said they are working on fixing this issue. However they have not replied to my messages (both email and live chat) since 4-5 days ago.

Thank you for looking into my case.

Thank you for your reply and for providing the previous details, Radmaan155.

• Did you play using bonus funds or without any bonus?
• Could you please clarify whether you submitted any verification documents via live chat, or if you were only discussing the issue with the support team?
• Could you also provide any additional communication you had with the casino? This may include screenshots, emails, or chat records. You can either post the screenshots directly in the complaint thread or send all relevant documents to: petra.h@casino.guru

Thank you again for your cooperation.

Hello again Petra

Yes i played with sports bonus funds but my withdrawal request was rejected before i redeemed or used my bonus. I did not submit any documents in the live chat. i attached a screenshot of my conversation with the live chat support. They promised they are taking care of the issue but as you can see the last screenshot their live support doesn't have a human operator anymore and just gets connected to AI. Additionally, I attached the screenshot of my conversation with support-eng@beatbet.com. This is the only email i received from them despite sending numerous emails. I have not been able to contact support through any of the methods since i submitted this complaint (email, live chat etc.).

Thank you very much.

Dear Radmaan155

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Romi (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the BeatBet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear BeatBet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Radmaan155,

Unfortunately, despite repeated attempts to escalate the issue to the responsible person at the casino, the casino has failed to respond within the extended time.

While I still believe the casino may eventually respond, we cannot keep the complaint open without any reaction from their side. For this reason, I will now close the complaint as unresolved.

If the casino decides to respond later, we will reopen the complaint and assess the issue again.

Thank you for your understanding, and I’m sorry we couldn’t provide a more favorable resolution. If you encounter any other issues with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We are always here to assist you.