BeatBet Casino - Player's withdrawal is delayed due to verification issues.

Hello Dear casino guru team

i recently registered in Beatbet.com betting website and deposited 100 euro (equivalent in TRX) into my crypto address. I played used the website for sportsbetting and managed to increase my initial funds to 801 euro. After submitting a request for withdrawal i was asked to contact security email for account verification. After sending an email to the official security mail shown in their website, i received a automated message from gmail, telling me that this email address does not exist. After talking with online support, proving their email address is faulty through screenshots and screen records and trying again, this problem still persists after one week and online support or support email no longer replies my messages. Therefore i am asking you to help me go through account verification and withdraw my funds.

Thank you in advance for your good website.

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Dear Radmaan155,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal process at Beatbet.com.

To better understand your situation and assist you effectively, could you please provide us with the following details:

• Could you please confirm the date when you initiated your withdrawal?
• Could you please let me know if you have ever passed the KYC verification process and, if so, when?
• Have you tried to contact the customer support team through other means, such as live chat or phone support? If so, could you please share those communications with us?

Your cooperation in providing these details will help us investigate the issue and work towards a resolution.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra