Mystino Casino - Player’s account is closed without explanation.

I received both the first and second deposit bonuses and played the slot game Gigantoonz.

On my second deposit, I won approximately $9,000 in cash. After that, I played other games like Book of Dead and requested a withdrawal of approximately $8,000.

Mystino requested additional verification documents and delayed the withdrawal.

Ultimately, my account was suspended indefinitely based on the Terms of Service (see 3.12).

They stated that this was a prohibition against fraudulent activity and collusion.

I strongly protested that I had not engaged in such activities and requested proof, but I have not received a response due to security reasons.

My wish is for the $8,000 to be withdrawn smoothly.

Could you please help me?

Thank you.

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Dear miya11no,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on? Have you played slots only?
• Did you pass the verification before you lost access to the account?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila