Goldbet Casino - Player’s withdrawal is delayed due to verification issues.

Hello,

I am submitting this complaint because I am currently unable to access my remaining funds on goldbet09.com / goldbet.io.

I deposited approximately 20–21 EUR via Skrill and played normally on the website. After that, my account verification was rejected without a clear explanation.

The main problem is that I am no longer able to restart or complete the verification process, even though I already submitted valid identification documents that belong to me. Because of this, my remaining balance is inaccessible.

I contacted the casino support several times and fully cooperated, but I only received general responses and no actual solution regarding my funds or verification status.

At this point, I simply want a fair opportunity to complete verification properly and regain access to my remaining balance.

Thank you for reviewing my case.

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Dear Tim24,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your account and understand your concern regarding access to your remaining balance. From your description, it appears that your account verification was rejected and you are currently unable to complete or restart the verification process, which is preventing you from accessing your funds. Please note that verification procedures are a standard requirement in the gambling industry and are used to ensure account security, compliance, and proper identification of players. However, I would like to emphasize that we have received several complaints regarding account verification issues and restricted access to funds from this specific gambling establishment. Despite multiple cases submitted, the casino has adopted a No Reaction Policy approach in response to our attempts to communicate and resolve similar situations. I can only imagine how frustrating it must be to have your account restricted and not receive a clear explanation regarding the verification rejection or access to your balance, and I genuinely hope that your situation can still be clarified and resolved fairly.

Could you please forward any other relevant information, such as screenshots of the verification rejection message, communication with customer support, or any confirmation of submitted documents, to petra.h@casino.guru?

Thank you in advance for your cooperation and reply.

Best regards

Petra

Dear Petra,

I have sent all requested documents to your email.

Thank you for your assistance.

Kind regards

Tim

Dear Tim24,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for Goldbet Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regards,

Petra