Aladdins Gold Casino - Player’s withdrawal is delayed.

Won’t pay out. A week later they keep saying there doing safety checks it just bullshit

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Dear Natasha1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your casino account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Could you please clarify the exact date when you requested the withdrawal?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

My account is verified

the 12th of May 2024.

without a active bonus

Any updates

Thank you for your answer, Natasha1.

Have you made any successful withdrawals before?

Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

I have withdrawn before last month. My winnings is still pending and I been blocked from the chat to ask for any updates. I sent emails to the company no response. Same place to withdraw the winnings

Dear Natasha1,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 15+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for Aladdins Gold Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Aladdins Gold Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.