Goldbet Casino - Player’s account has been closed unfairly.

Hello everyone

I would like to file a complaint against Goldbet casino and I ask for your help to get to the bottom of the matter because what they are doing is unfair and disgusting!!!

I wagered bonus money and my real balance was credited with 10,500 HUF.

I won 80,000 forints from it, as soon as I requested the payout, my account was banned almost immediately, citing a duplicate account!!!

I don't have duplicate accounts, I don't even know what that is!!

The KYC check was completed and it allowed me to deposit, but it didn't refer to a duplicate account when I deposited!!!

Please investigate and order my money to be paid because I will not leave it alone and will make further reports!!!

I can't send them any messages and I can't access my account!!!

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Dear Beuska1234,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your account and understand your concern. However, please bear in mind that casinos and betting platforms often have strict policies regarding the use of multiple accounts. These rules are usually in place to ensure fair play, prevent abuse of bonuses, and comply with regulatory requirements. This means that if multiple accounts are detected, access may be restricted or additional verification may be required. Nevertheless, I’d like to emphasize that we’ve received many complaints related to account restrictions due to suspected multiple-account activity from this specific gambling establishment. Despite numerous cases submitted, the casino has decided to adopt a No Reaction Policy approach in response to all our attempts to negotiate such issues. I can only imagine how frustrating it must be to lose access to your account without clear feedback, and I genuinely hope that your situation can still be clarified and resolved fairly.

Could you please provide any relevant details regarding your account activity, such as whether anyone in your household might have used the same device or IP address, or if you have ever registered more than one account on this platform?

Thank you in advance for your cooperation and reply.

Best regards,

Petra

Dear Petra!

No one logged in from my device or used my IP address!

I don't have any duplicate accounts.

I successfully completed the KYC check and was allowed to deposit.

Please help me resolve this situation because it is very frustrating.

Dear Beuska1234,

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 10+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for Goldbet Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from Goldbet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regards,

Petra