Spinboss Casino - Player's account remains open despite request for closure.

Ladies and Gentlemen

I contacted the casino about gambling addiction and family problems related to closing my gambling account, but unfortunately without success.

Very high loss, 10000 lost

The first 3000 due to a breach of the terms and conditions (24-hour deadline) is refunded.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinboss Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Could you please share more details regarding the casino's decision of the casino to partially refund you? Which particular deposits did the casino decide to refund and which not?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I made a deposit today.

I just sent you everything by email.

The loss is now over 4000

Account will not be closed

Account is being verified starting today.

I demand that the casino refund me 5000 euros.

Dear besarion,

Thanks for your replies here and via email.

• Did the casino follow up with you regarding the refund request?
• What response have you received since your last post?

Please let me know any news in the meantime.