Spinboss Casino - Pelaajan tili pysyy auki sulkemispyynnöstä huolimatta.

Ladies and Gentlemen

I contacted the casino about gambling addiction and family problems related to closing my gambling account, but unfortunately without success.

Very high loss, 10000 lost

The first 3000 due to a breach of the terms and conditions (24-hour deadline) is refunded.

Sehr geehrte Damen und Herren

Habe das casino angeschrieben wegen spiel süchtig Familien Probleme wegen Spiel Account schließen leider erfolglos

Sehr hohen Verlust 10000 verloren

Vordere 3000 wegen AGB 24 Frist Verletzung zurück

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Spinboss Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Could you please share more details regarding the casino's decision of the casino to partially refund you? Which particular deposits did the casino decide to refund and which not?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I made a deposit today.

Habe heute eingezahlt

I just sent you everything by email.

Habe dir so eben alles Email gesendet

The loss is now over 4000

Der Verlust liegt jetz über 4000

Account will not be closed

Account wird nicht geschlossen

Account is being verified starting today.

Account wird seit heute überprüft

I demand that the casino refund me 5000 euros.

Ich Vordere das casino auf 5000 euro zu erstatten

Dear besarion,

Thanks for your replies here and via email.

• Did the casino follow up with you regarding the refund request?
• What response have you received since your last post?

Please let me know any news in the meantime.