HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All41,170Opened814Unresolved5,427Resolved13,000Rejected21,929
Active filters: Casino:
Clear all filters
Sort
Our verdict No reaction policy

PureWin Casino - Player’s account has been closed.

Unresolved Submitted: 18 Apr 2020
Black points: 15
Disputed amount: 1,600 INR
Safety Index 6.0 Below average
Our verdict Justified complaint

Dingo Casino - Player wishes to close his account.

Unresolved Submitted: 16 Apr 2020
Black points: 2,466
Disputed amount: €3,800
Safety Index 4.9 Low
Our verdict No reaction policy

Stay Lucky Casino - Player’s winnings have been confiscated due to 30% maximum bet rule.

Unresolved Submitted: 13 Apr 2020
Black points: 137
Disputed amount: €2,000
Safety Index 2.0 Very low
Our verdict No reaction

HITLOTO Casino - Player’s winnings have never reached him.

Unresolved Submitted: 12 Apr 2020
Black points: 141
Disputed amount: 4,500 ₴
Safety Index 0.5 Very low
Our verdict No reaction policy

Roo Casino - Player’s winnings from bonus have been cancelled.

Unresolved Submitted: 10 Apr 2020
Black points: 100
Disputed amount: A$16,000
Safety Index 3.2 Very low
Our verdict No reaction

WPokies Casino - Player is experiencing difficulties withdrawing his winnings.

Unresolved Submitted: 09 Apr 2020
Black points: 448
Disputed amount: A$5,000
Safety Index 1.0 Very low
Our verdict No reaction

GW Casino - Player is experiencing difficulties withdrawing her winnings.

Unresolved Submitted: 08 Apr 2020
Black points: 263
Disputed amount: A$17,000
Safety Index 4.0 Low
Our verdict No reaction policy

Four Crowns Casino - Player’s questioning fairness of game software.

Unresolved Submitted: 08 Apr 2020
Black points: 7
Disputed amount: €45
Safety Index 0.2 Very low
Our verdict No reaction policy

Wager Beat Casino - Player’s winnings from bonus play have been cancelled.

Unresolved Submitted: 06 Apr 2020
Black points: 8
Disputed amount: A$500
Safety Index 3.3 Very low
Our verdict No reaction policy

Ares Casino - Player’s experiencing difficulties receiving her refund.

Unresolved Submitted: 06 Apr 2020
Black points: 15
Disputed amount: £35
Safety Index 2.9 Very low
Show more complaints (+10)
Showing 5,331 - 5,340 of 5,427 complaints
1...533 534 535...543
Go to pageof 543 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Fury of Anubis_Push notification
Share your wins on Pragmatic Play slots, get another chance for winning with Casino Guru!