HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All44390Opened929Not solved5560Solved12528Rejected25373
Active filters: Casino:
Clear all filters
Unresolved Our verdict

Against fair gambling

Black points: 183
Disputed amount: €250

VoodooDreams Casino - Player’s withdrawal has been rejected.

VoodooDreams Casino
Safety Index:Above average Submitted: 24 Feb 2021
Unresolved Our verdict

No reaction, good regulator

Black points: 60
Disputed amount: A$350

Bonzo Spins Casino - Player is trying to verify her account.

Bonzo Spins Casino
Safety Index:Below average Submitted: 23 Feb 2021
Unresolved Our verdict

Against fair gambling

Black points: 235
Disputed amount: $393

Casino Estrella - Player has been accused of fraud.

Casino Estrella
Safety Index:Above average Submitted: 23 Feb 2021
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 361
Disputed amount: €4,000

Casino MGA - Player’s winnings from real money play have been reduced to €500.

Casino MGA
Safety Index:Very low Submitted: 23 Feb 2021
Unresolved Our verdict

No reaction, passive regulator

Black points: 529
Disputed amount: €5,000

CasinoMarriott - Player’s experiencing problems with a Free Spin bonus.

CasinoMarriott
Safety Index:Very low Submitted: 23 Feb 2021
Unresolved Our verdict

Against fair gambling

Black points: 273
Disputed amount: $456

Casino Estrella - Player’s winnings have been confiscated.

Casino Estrella
Safety Index:Above average Submitted: 22 Feb 2021
Unresolved Our verdict

No reaction, good regulator

Black points: 1031
Disputed amount: €10,000

Lord Lucky Casino - Player has been accused of opening multiple accounts.

Lord Lucky Casino
Safety Index:Above average Submitted: 22 Feb 2021
Unresolved Our verdict

Technical glitch

Black points: 4009
Disputed amount: €11,000

CasinoMarriott - Player has experienced a technical glitch.

CasinoMarriott
Safety Index:Very low Submitted: 21 Feb 2021
Unresolved Our verdict

No reaction policy, good regulator

Black points: 60
Disputed amount: €600

Hyperino Casino - Player has been accused of opening multiple accounts.

Hyperino Casino
Safety Index:Very high Submitted: 21 Feb 2021
Unresolved Our verdict

No reaction, passive regulator

Black points: 362
Disputed amount: €1,400

Play24Bet Casino - Player’s struggling to withdraw his winnings from bonus spins.

Play24Bet Casino
Safety Index:Very low Submitted: 21 Feb 2021
Show more complaints (+10)
Showing 4,881 - 4,890 of 5,560 complaints
1...488 489 490...556
Go to pageof 556 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news