HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All44787Opened942Not solved5601Solved12637Rejected25607
Active filters: Casino:
Clear all filters
Unresolved Our verdict

Waiting for decision of regulator

Disputed amount: £2,800

333 Casino - Player's account has been closed and his funds have been confiscated.

333 Casino
Safety Index:Above average Submitted: 04 Aug 2024
Unresolved Our verdict

No reaction, passive regulator

Black points: 873
Disputed amount: €2,037

Betfoxx Casino - Player’s withdrawals blocked and refunds denied.

Betfoxx Casino
Safety Index:Very low Submitted: 04 Aug 2024
Unresolved Our verdict

Failed self-exclusion

Black points: 818
Disputed amount: €1,500

Olympusbet Casino - Player's self-exclusion request was ignored.

Olympusbet Casino
Safety Index:Very low Submitted: 04 Aug 2024
Unresolved Our verdict

Waiting for decision of regulator

Disputed amount: Can$20

Wheelz Casino - Player’s account locked after deposit and verification.

Wheelz Casino
Safety Index:High Submitted: 04 Aug 2024
Unresolved Our verdict

No reaction policy, passive regulator

Black points: 40
Disputed amount: €80

5Bonuses Casino - Player was charged incorrectly.

5Bonuses Casino
Safety Index:Below average Submitted: 04 Aug 2024
Unresolved Our verdict

No reaction, passive regulator

Black points: 50
Disputed amount: 5,000 din

BRAZILbet Casino - Player’s bonus not released despite meeting requirements.

BRAZILbet Casino
Safety Index:Very low Submitted: 03 Aug 2024
Unresolved Our verdict

Against fair gambling

Black points: 2400
Disputed amount: $3,200

Rollbit Casino - Player’s winnings were withheld due to geo-restrictions.

Rollbit Casino
Safety Index:Below average Submitted: 03 Aug 2024
Unresolved Our verdict

Insufficient evidence from casino

Black points: 1500
Disputed amount: $3,000

YOUSCASINO - Player’s balance confiscated.

YOUSCASINO
Safety Index:Low Submitted: 03 Aug 2024
Unresolved Our verdict

Insufficient evidence from casino

Black points: 30012
Disputed amount: 60,000 ₮

BC.Game Casino - Player’s withdrawal was cancelled.

BC.Game Casino
Safety Index:High Submitted: 03 Aug 2024
Unresolved Our verdict

No reaction, passive regulator

Black points: 1132
Disputed amount: $3,219

Wheel of Fortune Casino - Player’s withdrawal has been delayed for 40 days.

Wheel of Fortune Casino
Safety Index:Below average Submitted: 03 Aug 2024
Show more complaints (+10)
Showing 341 - 350 of 5,601 complaints
1...34 35 36...561
Go to pageof 561 pages
Online Casino Complaint Resolution Center – Casino Guru
Gambling guide
Games guide
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024

Casino Guru in other languages
Select language
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news