The player from Alberta requested a withdrawal from Richville casino nearly a month ago, but the casino is stalling the payment and has been asking for additional selfies despite her being verified. She is frustrated as she has previously received withdrawals without issues.
Richville Casino - Player’s withdrawal is delayed.
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Waiting for Casino Guru to reply
5d 12h 19m 39s
Richville Casino
Safety Index 8.0 HighCase summary
Discussion
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2 days ago
Hello, Richville casino is intentionally stalling the payment of my win, it's been almost 1 month since I requested my withdrawal, my win is actually from 05/05/2026, they started randomly requesting some additional selfies which I sent and they still refuse to pay out my win. I do not understand why this is happening as I am verified and I have received withdrawals before. Can you please help me?
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yesterday
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yesterday
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the full KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
