GoldenLion.bet Casino - Player is unable to close their account.

I am unable to close my account, I have contacted livechat who then direct me to "mason@goldenlionsupport.bet & support@goldenlionsupport.bet" but they do not reply. I have been trying to have my account closed since 2024 with no success.

I have even tried to change my email address to a throw-away one via the livechat but they deny this request.

I send them a daily email to try have them close it but they never do, the email I send as below:

"I am formally requesting permanent closure of my account on responsible‑gambling grounds. Operators are required to action such requests immediately and without delay. Ignoring this request constitutes a breach of responsible‑gambling obligations.

As a UK resident, I am also exercising my rights under the UK GDPR to request the restriction of processing of my personal data. This includes closing my account and ceasing all processing activities associated with it. You are legally required to comply with this request.

Failure to close my account after a clear written request constitutes unfair commercial practice under UK consumer‑protection principles. If you continue to ignore this request, I will escalate the matter to the appropriate bodies.

If you do not act, I will file a formal complaint with your payment processors for non‑compliance and unresponsiveness. I will also submit a public complaint to CasinoGuru and AskGamblers, including evidence of your refusal to close my account.

Please confirm permanent account closure in writing."

Can you please help me to have my account closed somehow ?

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Dear chrishaitken,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's T&C's and this is what I have found:

4.1.4. To activate self-exclusion or change these settings, please contact our 24/7 Customer Support Team via live chat or email. Your request will be processed promptly.

4.1.5. Once a self-exclusion period has been activated, it cannot be reversed until the chosen period has expired. After the period expires, your account will not be automatically reopened. You must contact Customer Support to request reactivation.

• What email address did you use to register at this casino?
• Have you used the same email address to contact the casino with the request to close your account?
• Could you please specify the reason for an account closure?
• Please forward me the account closure requests you sent in 2024?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

What email address did you use to register at this casino?: The same email to which I have sent over the email from 2024

Have you used the same email address to contact the casino with the request to close your account?:

Yes

Could you please specify the reason for an account closure?:

I no longer wish to gamble at this casino as their is no way to limit deposits

Please forward me the account closure requests you sent in 2024?:

done

Dear chrishaitken,

Thank you for your cooperation.

Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 35+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for GoldenLion.bet Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from GoldenLion.bet Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

Best Regrads,

Jean