BigBoost Casino Review

An Indian player claimed that despite winning a bet, the winnings were not added to his account. The casino allegedly rejected the bet, even though it was accepted and recorded in the player's history.

The player from India deposited to BigBoost in November 2023. The payment was deducted from her card, but the amount was not credited to her wallet. Despite completing the account verification, BigBoost refused to refund the player or add the deposit to her wallet.

The player from Norway had filed a self-exclusion request due to gambling issues at BigBoost. Despite this, the casino had allowed the player to log in and play, resulting in significant losses. The player had presented evidence of their request, but the casino claimed they had not received it, which had led the player to ask for the return of lost funds. The casino later acknowledged the receipt of the self-exclusion email but claimed it had ended up in their spam folder. The casino had refused to take responsibility for the lost funds and did not provide reimbursement. We had held several discussions with the casino, and based on the evidence provided, we concluded that the player was not eligible for a refund as the self-exclusion policy only applied after confirmation from the casino team.

The player from Finland was experiencing a delay in withdrawal. The casino's website had indicated a processing time of 15 minutes, but the funds had not been received in the player's bank account, even though the transaction history showed it as processed. The casino's support had attributed the delay to the payment provider. Additionally, the player's chat option had been blocked and emails had been left unanswered. We had attempted to assist the player but received no response to our queries. As a result, we could not investigate further and had to reject the complaint.

The player from Finland had deposited 20 EUR and opted for a 200% bonus at an online casino. However, the bonus funds had not been credited to his account. Despite having reached out to customer service, the issue persisted. Subsequently, the player informed us that the issue was resolved, and we marked the complaint as 'resolved' in our system.

The player from Finland requested a withdrawal of 500€ but the process is stuck and the customer service is unresponsive. The player later informed us that he received his winnings and we could close the complaint as resolved.

The player from Norway opened an account, deposited money, activated the welcome bonus and met all wagering requirements. However, after submitting documents for verification, his account was closed and his winnings were confiscated, without explanation. After speaking to the casino, they conducted an internal review of the situation and decided to reinstate the player's winnings and reopen their account. The player received payment of their winnings and the case was resolved.