The player from Germany complained that GladiatorsBet had refused to pay out his winnings of €150.00, while also blocking his deposit of €30.00. The casino cited violations of terms without evidence and had set a minimum withdrawal limit that made it impossible for him to access his funds. The player stated he had played with bonuses and waited for all bonuses to expire before attempting withdrawal. The complaint was marked as unresolved due to the casino's lack of response despite repeated attempts to contact them. The player was advised to escalate the matter to the Anjouan Gaming Authority for further assistance.
Gladiatorsbet Casino - Player’s withdrawal has been confiscated.
Unresolved
Our verdict
No reaction policy
Black points: 66
Amount: €180
Gladiatorsbet Casino
Safety Index 2.3 Very lowCase summary
Discussion
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1 month ago
Translation
Dear Casino Guru Team,
I am hereby filing a complaint against the online casino GladiatorsBet. The casino is refusing to pay out my fairly earned winnings of €150.00 and is simultaneously blocking my deposit of €30.00.
The timeline:
May 29th: I made a deposit of €30.00.
Until June 22nd: My subsequent payout was blocked for almost a month on the grounds that there were supposedly still "outstanding bonuses", although this was not the case.
After June 22nd: My withdrawal was completely cancelled by the payment department. The winnings of €150.00 were deleted from my balance.
The problem and unfair practices:
Blanket accusations: The casino sent me a standardized email containing a blanket list of four different, serious violations of their terms and conditions (VPN usage, document forgery, bonus abuse, fraud/game manipulation) based on clause 5.9.5. Despite my inquiries, no specific reason was given, nor was any evidence provided. I have demonstrably not violated any of these rules.
Artificial block on my own funds: In the same email, the casino informed me that my €30.00 deposit was still available in my gaming account and that I could withdraw it. However, this is practically impossible, as GladiatorsBet has set a minimum limit of €100.00 for all withdrawal methods.
The casino has not only withheld my winnings without proof, but is also deliberately freezing my remaining personal funds (€30.00) through unrealistic payout limits.
I politely request the Casino Guru team to provide support and mediation so that my balance of €180.00 (€150 winnings + €30 deposit) or at least my blocked personal funds can be manually paid out to me.
Thank you so much for your help.
Best regards
Oliver ****
Edited by a Casino Guru admin
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GladiatorsBet.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was restricted?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus? Which one?
- If needed, send additional information to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
all bonuses played
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1 month ago
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Account statement showing back-and-forth transactions
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1 month ago
TranslationI have been playing at the casino since May 24, 2026, and the payout restriction was implemented on May 27.
At that point, I had no active bonuses left, only available ones.
However, I waited until the new available bonus for the deposit had expired.
As I was told... I waited until June 23rd.
By the way, I first had to play through the other bonus after making a deposit, the one shown in the screenshot. When I won with that one, I didn't activate the new bonus so that a withdrawal could be processed successfully.
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1 month ago
TranslationI used casino slot games to build up my bankroll.
I reached the balance with the following bonus
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1 month ago
Dear Oliver1980,
Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.
No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.
Kind regards,
Tomas
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1 month ago
Dear Oliver1980,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Gladiatorsbet Casino representative to join this conversation.
Dear Gladiatorsbet Casino,
Could you please provide clarification regarding this case? Please also include evidence if needed.
Thank you in advance.
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4 weeks ago
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
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3 weeks ago
Dear Oliver1980,
I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority and submit a complaint to them. The Gaming Authority has more options and tools to help players.
You can find more information on how to properly submit a complaint to the regulator here.
I am sorry I could not be of more help on this occasion.
Best regards,
Mirka Dubasova
