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All39,300Opened947Unresolved5,110Resolved12,366Rejected20,877
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Our verdict Against fair gambling

i24Slots Casino - Player's winnings were reduced.

Unresolved Submitted: 21 May 2024
Black points: 1,632
Disputed amount: €1,500
Safety Index 2.7 Very low
Our verdict Failed self-exclusion

LuckyMax Casino - Online casino ignores player's self-exclusion request.

Unresolved Submitted: 21 May 2024
Black points: 19,887
Disputed amount: €36,633
Safety Index 0.2 Very low
Our verdict Failed self-exclusion

24slots Casino - Player’s self-exclusion request has been ignored.

Unresolved Submitted: 20 May 2024
Black points: 4,344
Disputed amount: €8,000
Safety Index 2.4 Very low
Our verdict No reaction policy

24CasinoBet - Player struggles with delayed withdrawal.

Unresolved Submitted: 20 May 2024
Black points: 344
Disputed amount: €2,000
Safety Index 2.7 Very low
Our verdict No reaction policy

StarVegas Casino IT - Player's account was permanently closed.

Unresolved Submitted: 20 May 2024
Black points: 408
Disputed amount: €5,000
Safety Index 8.4 High
Our verdict No reaction

BetRivers Casino MI - Player’s wagering rights denied due to someone else's account.

Unresolved Submitted: 17 May 2024
Black points: 60
Disputed amount: $50
Safety Index 9.8 Very high
Our verdict Failed self-exclusion

LuckyMax Casino - Player seeks self-exclusion and refund.

Unresolved Submitted: 17 May 2024
Black points: 482
Disputed amount: €885
Safety Index 0.2 Very low
Our verdict Justified complaint

Lalabet Casino - Player’s refund from casino is delayed.

Unresolved Submitted: 17 May 2024
Black points: 1,462
Disputed amount: €1,345
Safety Index 2.3 Very low
Our verdict No reaction policy

StarVegas Casino IT - Delay in withdrawal due to blocked account.

Unresolved Submitted: 17 May 2024
Black points: 566
Disputed amount: €8,000
Safety Index 8.4 High
Our verdict No reaction

Infiniwin Casino - Player's withdrawal frozen due to provider investigation.

Unresolved Submitted: 17 May 2024
Black points: 1,831
Disputed amount: 30,000 RM
Safety Index 1.3 Very low
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