Betx101 Casino - Player believes that their withdrawal has been delayed.

I'm waiting for withdrawal morethan 10 days was trying to chat, mail also but there is no response..

Kindly clear this issue as soon as possible.

Dear Sandymaddy84,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Sandymaddy84,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No I didn't get any withdrawal from betx101, the customer care not responding my issue lot of time was trying to chat but they are replying.

As of now 2 weeks already gone like passed 14 days but my money not received, i found what's app number they replied don't do any text regarding withdrawal,only deposit issue only handling, id wanna to further queries you should contact only chat

We are not responsible for your withdrawal, they simply said.. tell me what to do now?

Dear Sandymaddy84,

Could you please advise if your account is fully verified and since when exactly?

Additionally, did you accumulate your balance with real money or bonus?

Lastly, please forward the e-mail communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

My account is verified successfully as well I'm not playing any bonus games...many times asked them but not responsible

Please clear this issue immediately..

I'm already waiting for morethan 2 weeks.

Hello sir, tell me how long I'll be waiting?

Thank you Sandymaddy84 for all the information provided. I will now forward your complaint to my colleague Katarina (katarina.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Sandymaddy84,

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in.

Now, I would like to invite Betx101 Casino representative to join this conversation.

Dear Betx101 Casino, could you please provide more information about this case?

Looking forward to your reply.

Sure, kindly clear this case as soon as possible.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I'm already waiting for morethan a month. Kindly clear this issue as soon as possible.

Dear Sandymaddy84,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Katarina