bet365 Casino - Player’s account is locked and delayed.

I'm having a problem with my Bet365 account - I've received an error LL01, which means my account is locked. I've contacted support at three different email addresses, but two of them have given me similar responses: "The document review/verification department is still processing the request."

The biggest problem is that they don't have a deadline for when the process will be completed, and more than 14 days have passed since the first contact.

Hello rasivojee,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bet365 Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

1. The verification process lasts from 08.02.2025
2. My ID document was approved (that's how I verified my account)

+ I was approved for a utility bill (this is how I verified the address

3. 19.03.2025 last communication. The entire correspondence is about how they are still working on revising my account.

The thing is that immediately after "locking" the order, I sent them my driver's license, as they requested, and since then we have been in some kind of communication of "I ask, they justify how they are waiting for the audit done by another department."

I don't understand how they allowed me to pay money and to play and to verify my account through an ID card and now suddenly I can't log in.

Thanks in advance.

Dear rasivojee,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Bet365 Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet365 Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime. 

Regards,

Nick