KingPalace Casino review

Name: KingPalace Casino review
Item: KingPalace Casino
Rating: 6.9

6.9/10Safety Index Above average by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

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Payment methods

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Withdrawal limits

per month

€50,000

Owner Mobile Incorporated Ltd.

Established 2024

Estimated annual revenues

< $1,000,000

Licensing Authorities

Malta (MGA)

OverviewBonusesUser reviews4Safety Index explainedDiscussion14Payment methods39

KingPalace Casino Review

KingPalace Casino underwent a careful review by our impartial team of casino evaluators, who have examined both its positive aspects and limitations in accordance with our casino review process. Thoroughly inspecting the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and various other significant factors, our reviewers have found out whether this is a safe and legit casino, a clear-cut scam, or falling within a spectrum of possibilities in between.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. KingPalace Casino has an Above average Safety Index of 6.9, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Take a look at our full KingPalace Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Safety Index of KingPalace Casino – Is it fair and safe?

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our KingPalace Casino review, we carefully went through and inspected the Terms and Conditions of KingPalace Casino. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.

Based on our estimates or gathered data, KingPalace Casino is one of smaller online casinos. Considering its size, this casino has a high sum of disputed winnings in complaints from players. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

We did not find KingPalace Casino on any relevant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

All of that, together with other factors considered in our review, has resulted in KingPalace Casino having a Safety Index of 6.9, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.

KingPalace Casino T&Cs

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of KingPalace Casino to be mostly fair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to KingPalace Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We have found one relevant complaint about this casino. Because of this complaint, we've given this casino 103 black points. You can find more information about the complaint and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of KingPalace Casino

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Nevertheless, this casino does not have a User feedback score yet. We have received 4 player reviews of KingPalace Casino so far, and the score is only determined after a casino has accumulated at least 10 reviews. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

KingPalace Casino company information and licenses

KingPalace Casino belongs to Mobile Incorporated Ltd. and has estimated yearly revenues over $1,000,000. This makes it one of smaller online casinos according to our classification.

KingPalace Casino has a gambling license in Malta. Their license was granted by Malta Gaming Authority.

About payment methods and win and withdrawal limits

KingPalace Casino accepts 39 payment options. This includes: Skrill, Neteller, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, Trustly Pay, Euteller, Neosurf, Zimpler, Bitcoin (BTC), AstroPay, idebit, Bank transfer, ApplePay, Flexepin, Inpay, NetBanking, Jeton, MuchBetter, Credorax, Nuvei, MiFinity, Moneybite, PionPay, SEPA, Tether (USDT), Rapid Transfer, USD Coin (USDC), CashtoCode, Revolut, LuqaPay, SticPay, Jetonbank, Siirto, Interac, iWallet, TIGER PAY, VenusPoint.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Withdrawal limits	Win limits
EUR 50,000 per month	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. The table below contains information about the languages at KingPalace Casino.

Language	Website	Customer support	Live chat
English			24/7
Spanish			24/7
Portuguese			24/7
Japanese			24/7
German			24/7
Finnish			24/7
French			24/7
Hindi			24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Since customer support can assist you with problems related to registration process at KingPalace Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say KingPalace Casino has a good customer support based on the responses we have received during our testing.

Slots and casino games at KingPalace Casino

You can play these types of games at KingPalace Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Titles supplied by 43 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), TaDa Gaming, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, Playson, ELK Studios, Push Gaming, BGaming, Wazdan, Red Rake Gaming, Spinomenal, 1X2 Network, Booming Games, Tom Horn, 2By2 Gaming, Iron Dog Studio, Realistic Games, Relax Gaming, Ainsworth, Inspired Gaming, Slingo, Swintt, Betixon, Spribe, Kalamba Games, Revolver Gaming, Games Global, Spearhead Studios, Foxium, Hacksaw Gaming, 4ThePlayer, Print Studios, Ruby Play, PGsoft (Pocket Games Soft), Reel Play.

Bonuses and codes offered by KingPalace Casino

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. There are 5 bonuses offered by KingPalace Casino in our database at the moment. All the deals are available in the 'Bonuses' section of this review.

Note: Visit our separate page on KingPalace Casino bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (39)

Withdrawal limits

per month

€50,000

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Language options

English website

All languages (8)

English customer support

All languages (8)

English live chat

All languages (8)

Game providers

Show all (43)

Casino screenshots

Positives

Good selection of game providers
High withdrawal limit
Live chat support is available 24/7

Negatives

Not all game providers are available for all countries
Not all payment methods are available for all countries

Author: Michaela Skalla Last updated: 18 Dec 2025 Anything incorrect or missing? Let me know

KingPalace Casino bonuses

Browse all bonuses offered by KingPalace Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of KingPalace Casino

This is a place to share experience with KingPalace Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough data

Rated by 4 users

Very positivePositiveNeutralNegativeVery negative

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Casino Guru

We want players to understand gambling.

jsrake

Bronze

Croatia

• 3 months ago

Stay away unless you want to get asked for payslip, savings account, bank statements and document after document just to get your winnings withdrawal delayed until you lose all your winnings by playing while waiting to get your identity verified and never actually do.

Fast deposit
24/7 customer support
Vast collection of games

Infinite nonsense documents requests
Withdrawal delaying

Kake70

Silver

Finland

• 11 months ago

Payment traffic did not work. I use bank transfer. At first it worked and I managed to get a good profit. After that the money did not come to the account and it has not been visible anymore. 20€ disappeared.

I got the win.
Sain voiton.

The bank transfer only worked 2 times. Some of the money was not received.
Pankkisiirto ei toiminut kuin 2 kertaa . Osa rahoista jäi saamatta

StakeSavvy

Bronze

Malta

• 11 months ago

My experience so far has been terrible with this casino, after signing up I received 3 calls from different French numbers, when answering none of the reps responded for the first 2, on the 3rd occasion I did not reply to wait for them to speak instead, they then confirmed that it was from KingPalace and then proceeded to hang up once I replied. This gave off 100% Scam Call Centre vibes.

After reaching out to confirm it was due to concerns both from why the calls happened in this manner, together to verify that it was actually them calling me, a rep called Irena was not sure how to handle as I did not want specific account info, I solely wanted to know if this casino makes calls which she refused to answer without me confirming any of my details.

She handed me over to a rep called Heather, who somehow addressed me by my name without going through any verification or secure questions nor being logged into my account.

When asked for an explanation, Heather did everything in her power not to address the questions or provide any reassurance, she simply acted as though nothing happened and gaslighted the entire issue.

Eventually she provided 4 different reasons as to why this was, all of which did not make sense;

I answered the security questions which I did not until afterwards.
I am logged into my account, which I was not.
I am using the same IP which I was not as I had a VPN on.
Since only one account can be used from the same device as you, it must have been me who is speaking, which does not protect me if someone finds my device and goes to the page.

Heather consistently refused to connect me to a supervisor or provided me with my activity and session logs of my account and got a sales person to call me back to discuss the promotions which was the original source of the calls.

Although Mark tried his best, he did not realize the issue was not just the harassment calls without any context from a French number where a company is supposed to be register in Malta, he was not full informed of the data breaches or full scenario.

I then spoke to a manager called Lilly, who I must admit was a lovely individual, but her concerns were more on process of improvements for this not to happen to anyone else and to protect the casino, rather than address what had specifically happened to me in this scenario and provide an adequate resolution to it.

I eventually got an email, where they advised it is within Data Privacy policy it is the responsibility of the user to protect their data, yet the only option I had to chat with them is open a chat widget which is accessible by anyone which does not clear previous conversations.

Be extremely careful with this casino as they have shown poor ability to protect sensitive data requested upon sign up and can easily divulge information to a 3rd party which is not you should someone open their site on a device you have ever used in the past that could be accessed by any spouse or person who may use your device (not casino account)

GDPR Breaches
Lack of protective sensitive data
Poor Customer Experience

Cherryblom

Silver

Brazil

• 12 months ago

Definitely the best casino I've played this year
Amazing support, Fast withdrawals.

I used a no deposit bonus, got some winnings and withdrew with no problems in 3 working days.

Responsive support and dedicated to helping solve your problems

Thanks kingpalace.

(this is not a paid review)

Excellent live/email support
Excelente suporte ao vivo/email
High RTPS
RTPS altos
Fast KYC
KYC rápido
Many games, many providers
Muitos jogos, muitos provedores
Fast website
Site rapido
Responsive gaming
jogo responsavel

the only downside is that I didn't find it before
o unico ponto negativo é eu não ter a encontrado antes

Safety Index of KingPalace Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of KingPalace Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.9/10

One of smaller casinos, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

High value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
Read less
Read more
Detection of some betting techniques while wagering bonuses may result in confiscated winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Complaints about KingPalace Casino and related casinos

(7)

7All1Opened1Unresolved2Resolved3Rejected

Complaints directly about KingPalace Casino

Current status Waiting for casino to reply 5d 3h 36m 36s

Player’s withdrawal has been delayed.

The player from Finland requests withdrawal of €1,109.90 and submits KYC documents, but the casino repeatedly requests additional bank statements and now demands the original Excel transaction file despite prior evidence. He provides multiple bank statements and screenshots and asks for an investigation and release of his winnings.

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Opened Submitted: 17 Dec 2025

Our verdict Case closed

Player's withdrawal is delayed due to KYC issues.

The player from Japan was unable to withdraw his funds due to issues completing KYC with his MatchPay account information. The player later marked the issue as resolved, indicating satisfaction with the outcome.

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Resolved Submitted: 04 Sep 2025

Disputed amount: ¥16,000

Our verdict Player stopped responding

Player cannot access her casino account.

The player from Finland was unable to log in to her casino account after making a 30 euro deposit, with no games opening. She had attempted to resolve the issue through chat and email but received no response, and she was frustrated with the lack of access and communication regarding her account. The Complaints Team had extended the response time for her to provide further information but ultimately closed the complaint due to her lack of response to inquiries. The player retained the option to reopen the complaint in the future if she chose to communicate again.

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Closed Submitted: 13 Jun 2025

Disputed amount: €30

Our verdict Player stopped responding

Player’s withdrawal is delayed due to excessive documentation requests.

The player from New Zealand had won €3533 at the casino and faced excessive document requests for his withdrawal, including proof of payments and a tax return. Despite submitting various documents, the casino continued to ask for more, which he believed was unreasonable and inconsistent compared to his previous withdrawal experiences. The Complaints Team had engaged with the casino to clarify the documentation needed for the player's KYC process but ultimately closed the complaint due to the player's lack of response to inquiries and requests for further information. The player retained the option to reopen the complaint in the future if he chose to resume communication.

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Closed Submitted: 07 May 2025

Disputed amount: €3,533

Our verdict No reaction

Player’s account is delayed due to excessive verification requests.

The player from India faced ongoing issues with account verification at Kingpalace Casino, having submitted numerous documents, including bank statements and proof of deposits, for over a week. Despite providing the required information, the casino continued to request additional details and justification regarding third-party transfers, which he considered to be intrusive and unreasonable. The Complaints Team reached out to the casino for a response but ultimately closed the complaint as 'unresolved' due to the lack of communication from the casino, which may have negatively impacted its rating.

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Unresolved Submitted: 20 Mar 2025

Disputed amount: 19,008 INR

Our verdict Case closed

Player's withdrawal request is delayed.

The player from Japan faced difficulties with a withdrawal request as the casino demanded a "withdrawal history from another casino," which he believed was unreasonable. He explained that sharing such information would violate the privacy policies of rival companies, but the casino remained unconvinced. After discussions, it was determined that the evidence submitted by the player was sufficient, and his account would be verified shortly, allowing for the withdrawal to be processed. The player confirmed the resolution of the complaint upon successful withdrawal.

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Resolved Submitted: 04 Mar 2025

Disputed amount: €250

Our verdict Player stopped responding

Player experiences delayed withdrawal and verification issues.

The player from Canada faced difficulties with the verification and withdrawal process at the casino after his initial deposit via Interac. He completed an extensive verification process but received inconsistent information regarding his withdrawal options, including a frustrating suggestion to deposit more funds to access his winnings. The Complaints Team attempted to assist by requesting additional information from the player, but due to a lack of response, the complaint was ultimately rejected.

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Closed Submitted: 13 Feb 2025

Disputed amount: C$10,000