Sportbet.one Casino - Player's funds have been confiscated.

I registered at Sportbet.one on July 17, 2025 and deposited 0.3 ETH. I accepted their welcome bonus and started playing in order to meet the wagering requirements.

During the wagering process, I was fortunate and managed to win approximately $2,000. After successfully meeting the bonus requirements, my account was suddenly reviewed. Sportbet.one then accused me of having multiple accounts and confiscated all my funds, including my original deposit.

I want to make it very clear that I have only ever opened one account with this casino. I have never violated their terms and conditions, and I’m 100% confident they have no valid or clear evidence for this accusation. Despite my request, they have refused to provide any proof.

This is completely unfair and feels like an excuse to avoid paying out legitimate winnings. I kindly ask Casino.Guru to assist me in resolving this matter and holding Sportbet.one accountable for their actions.

Thank you in advance for your help.

Username/email used at the casino: [hidden by Casino Guru]

Amount confiscated: ~$2,000 + 0.3 ETH deposit

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Could you please advise if you have passed the KYC verification?

Could you please send me a link or a screenshot of the bonus you activated and played with?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hi, here is the link:https://sportbet.one/rules/bonus

No, they have not asked for kyc. No, i did not used vpn.

The link you provided redirects me to the general bonus terms, not to a specific bonus. Please send me a screenshot of the bonus you played with instead.

Also, kindly specify what types of games you played.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Dear loumbe417,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.