HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All37,428Opened1,043Unresolved4,769Resolved11,726Rejected19,890
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Winstler.io Casino - The player's withdrawal is delayed.

Resolved Submitted: 24 May 2023
Disputed amount: €288
Safety Index:Very low
Our verdict Case closed

Bruno Casino - Player claims that payment has been delayed.

Resolved Submitted: 24 May 2023
Disputed amount: €300
Safety Index:High
Our verdict Case closed

PowerUp Casino - Player’s account was blocked.

Resolved Submitted: 24 May 2023
Disputed amount: €1,000
Safety Index:High
Our verdict Case closed

BurningBet Casino - Withdrawal of player's winnings has been delayed.

Resolved Submitted: 24 May 2023
Disputed amount: €399
Safety Index:Very high
Our verdict Case closed

Gama Casino - Player requests a refund of his deposits.

Resolved Submitted: 24 May 2023
Disputed amount: €1,300
Safety Index:Very high
Our verdict Case closed

Laz Vegas Casino - Player’s winnings haven’t been received yet.

Resolved Submitted: 23 May 2023
Disputed amount: €300
Safety Index:Very high
Our verdict Case closed

JackpotCity Casino IT - Player claims that payment has been delayed.

Resolved Submitted: 23 May 2023
Disputed amount: €400
Safety Index:High
Our verdict Case closed

Galactic Wins Casino - Player’s winnings were voided.

Resolved Submitted: 23 May 2023
Disputed amount: €20
Safety Index:Below average
Our verdict Case closed

MyStake Casino - Player is struggling to complete account verification.

Resolved Submitted: 23 May 2023
Disputed amount: £1,500
Safety Index:Very high
Our verdict Case closed

Novibet Casino MX - Player is struggling with withdrawal of her winnings.

Resolved Submitted: 23 May 2023
Disputed amount: Mex$5,000
Safety Index:Above average
Show more complaints (+10)
Showing 8,491 - 8,500 of 11,726 complaints
1...849 850 851...1,173
Go to pageof 1,173 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.