Instaspin Casino Review

The player from the United Kingdom reported an issue with the casino website where £100 was deducted from an account balance of £115 after a spin, despite having only bet 50p. They contacted the casino and were informed that it could take up to 10 days to investigate the issue. The player provided additional details about previous similar issues and noted difficulties in obtaining their balance information. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from the Netherlands experienced a significant loss after nearly completing the wagering requirements of a first deposit bonus at Instaspin casino, with his balance dropping from €1,660.08 to €88.50. Live support indicated a technical issue that could take up to 10 business days to investigate. The issue was resolved when the casino restored his balance, leading the Complaints Team to mark the complaint as 'resolved'. The player was encouraged to provide feedback on the team's services for future improvements.

The player from the United Kingdom encountered issues with a casino bonus, as their balance of £600 and an additional £100 had disappeared after attempting to meet wagering requirements. They submitted a ticket but felt the agents were unresponsive and prolonged the investigation, leading them to believe it might have been a scam. The issue was resolved when the casino ultimately paid out the winnings after apologizing for the delay. The complaint was marked as 'resolved' by the Complaints Team.

The player from the United Kingdom had wagered their bonus, but when it reached 100%, the money disappeared from their account. The Complaints Team had attempted to gather further information regarding her account verification and communication with the casino. However, due to a lack of response from the player, the investigation could not proceed, and the complaint was rejected.

The player from the United Kingdom completed their wagering requirement and noticed their balance had decreased from £742 to £32. They had not exceeded the maximum bet threshold and were concerned about this issue. The player had verified his account promptly and used a first deposit bonus. The issue was resolved as the funds were credited back, and the player was then waiting for a withdrawal. The Complaints Team marked the case as resolved.

The player from the Netherlands met the wagering requirements at Instaspin and had a balance of 800€, but upon attempting to withdraw, noticed the balance suddenly dropped to 3.06€. The casino cited a technical issue and had not provided a solution despite daily inquiries since June 23rd. After the player provided screenshots, the casino acknowledged the issue and eventually credited the missing funds back to her account. We confirmed that the player successfully withdrew her winnings, and the complaint was marked as resolved.

The player from the United Kingdom was concerned that the casino had allowed deposits using a credit card. She requested a refund, stating that credit card deposits were banned in the UK. The casino refused the refund and blocked the card. We determined that solely being allowed to use a credit card was not a valid reason for a refund. The complaint was rejected due to the player's lack of response.

The player from the United Kingdom had deposited £20 on Instaspin and received a bonus. While playing and attempting to clear the wagering requirements, the bonus funds vanished due to a reported technical error. Despite contacting support, the issue remained unresolved after 24 hours, causing concern due to similar complaints from other players. Upon intervention, the casino recredited the missing funds to the player's account. The player confirmed the resolution and expressed gratitude, and the complaint was marked as resolved.

The player from the United Kingdom, who was registered with GamStop, discovered that Instaspin.com had allowed him to gamble despite their terms stating they did not accept UK players. He requested a refund of his deposited funds. Upon reviewing the complaint, we found that the casino did not explicitly restrict UK players in their terms and conditions. Additionally, the player had not informed the casino of his gambling problems before depositing. As a result, we recommended the player take advantage of our self-exclusion tool, but the complaint was rejected.

The player from the Netherlands claimed the casino unlawfully took 325 euros contrary to Dutch law and regulations. Despite clarifying the right to a refund, the casino did not comply. We were unable to assist with complaints related to licensing regulations and policies. The complaint was rejected due to lack of response from the player, preventing further investigation.

The player from the United Kingdom had deposited £20 and received a bonus of 100 free spins. After meeting the wagering requirements, the player's balance had dropped from £188 to £15. Despite assurances from the casino's live chat that the issue had been escalated to the technical department, the funds had not been returned after 5 days. The issue was resolved after 10 days when the casino returned the missing winnings, and the player successfully withdrew the funds. We confirmed the receipt of the withdrawal and marked the complaint as resolved.

The player from Sweden won 800 euros, which later disappeared due to a reported technical issue. The casino continually asked for account verification, despite the player's account being fully verified. The casino had promised to return the winnings, but the player felt insecure about it. The Complaints Team had requested additional information and evidence from the player but received no response. Consequently, the complaint was rejected due to lack of communication from the player.

The player from Ireland deposited 50€ and received another 50€ on bonus. The player won up to 6k and then observed missing funds. The casino attributes it to a technical issue. The player argues that since he never used the bonus, he should be able to withdraw his winnings at any time.

The player from the United Kingdom had deposited £20 and successfully fulfilled the wagering requirements. However, due to a technical glitch, his balance had dropped to £1.60. Despite the casino's assurance of resolving the issue, the problem had persisted for two days. The player did not have any screenshots or videos as supporting evidence, but he had provided a transcript of his discussion with the casino's live chat. Eventually, the player confirmed that he had received his money, and we had marked the complaint as 'resolved'.

The player from the United Kingdom had experienced a sudden drop in their balance from £133 to £3 while playing Big Bass Splash. The casino's live chat had informed them that a technical error was the cause. Despite assurances from the casino two days prior that the issue was being addressed, the funds had not been returned. The player later confirmed that the issue had been resolved and their missing amount of £127.01 had been returned. Consequently, we had marked the complaint as 'resolved'.

The player from the United Kingdom had reported a technical issue with his InstaSpin Casino account, which caused his balance of £658 to drop to the original £20 after he completed wager requirements. The casino’s support service kept stating that their team was working on it, but it had taken more than 48 hours and the funds hadn't been returned yet. The player had provided all requested information and after 23 days of constant communication and our team's intervention, the casino had returned the full amount of £639.33 to the player's account. The player had confirmed the receipt of his funds and expressed satisfaction with the resolution. The complaint had been marked as 'resolved'.

The player from the UK had been waiting for a £50 withdrawal since March 22nd. The casino insisted the payment was made, but the player's bank statement showed no deposit from the casino. Despite contacting his bank, they confirmed not receiving anything, which created a dispute between the player, the casino, and the bank. We attempted to resolve the issue by asking the player for further details and extended the response time by 7 days. However, due to the player's lack of response, we were unable to further investigate the matter and had to reject the complaint.

The player from the United Kingdom had encountered a problem with the online casino after depositing £600. She had been blocked from accessing the casino's website due to her location, despite having passed verification and selecting the UK as her place of residence. She also noticed suspicious transactions on her bank statement, which led her to believe that fraudulent activity had occurred. After a series of communications with the Complaints Team, the casino had informed the team that there were no funds in the player's account. Thus, we had decided to close the complaint as resolved.

The player from the Netherlands had suspected the casino of using replica software and reported a low Return to Player (RTP) ratio after depositing €7000. However, the Complaints Team had informed him that they could not proceed with the case based on his descriptions alone, as they did not provide concrete evidence of any unfair practices. Despite the player's insistence on the issue, he eventually requested for the complaint to be closed. As a result, we rejected the complaint.

The player from the UK had deposited £30, and after wagering, her funds had disappeared due to an alleged technical issue according to the casino's live chat. At that time, the casino site was stating that it was not available in the UK, even though the player was fully verified on the site. The player had provided additional details about when she had noticed the funds disappearance and her communication with the casino. The issue had been resolved successfully with the casino returning the funds to the player. The Complaints Team had closed the complaint as 'resolved'.

The player from the Netherlands had won up to around 1150€ from an initial deposit of 35€. However, his balance suddenly dropped to 35€ during gameplay. We had asked the player to provide additional details and communication with the casino to understand the situation better. Before we could intervene, the player had informed us via email that the issue had been resolved. Consequently, we marked the complaint as 'resolved' in our system.

The player from the United Kingdom had deposited £23 and received the same amount in bonus. After he had completed the wagering requirements and lost the bonus, he had been left with more than £400 in his account. However, only the original deposit amount had remained and it was locked. His account had not been verified yet, but he had submitted the required documents. This had been his third deposit bonus with the casino. After he had contacted the casino, they had informed him that the issue had been forwarded to their technical department for investigation. The player later confirmed that the casino had credited the missing funds back to his account and requested to close his complaint. We had marked the complaint as 'resolved'.

The player had experienced payout issues on Instaspin casino, with €3667 missing from his account due to allegedly cancelled winning rounds. The player had claimed that the casino was cancelling his winning bets without any notification, which the casino had attributed to gameplay issues. However, Evolution Gaming, the game provider, did not confirm this. Eventually, the casino restored all the player's funds, and the player confirmed the resolution of his complaint.

The player from Germany had had an issue with his winnings at Instaspin. After meeting the bonus playthrough requirements, €575 had been deducted from his account, leaving him with only €24. Despite his attempts to resolve the issue with customer support, he had received unsatisfactory responses. We had requested additional information, including the bonus link or screenshot and a transcript of his conversation with customer support. However, the player had managed to resolve the issue independently and had requested the closure of his complaint.

The player from the Netherlands had deposited €400 expecting to receive a 25% bonus that was not added to his account. Despite numerous communications with the casino, the issue had remained unresolved for over a week, causing the player to lose €6,000. However, the casino eventually resolved the issue by adding the missing €100 bonus to the player's balance, along with an extra €200 as compensation for the inconvenience caused. We had marked the complaint as 'resolved' in our system.

The player from Germany had claimed a 50% bonus and deposited 196€. After he had met the wagering requirements, his bonus balance had been removed and his deposit was locked, preventing withdrawal. Despite having reached out to the support team, he had received no response for seven days. After he had submitted his complaint, he confirmed that the blocked €196 had been refunded, but the deleted €196 had not been. The issue had been related to the 2nd deposit bonus. A few days later, the player reported that the casino had credited all the money back to him. The issue had been successfully resolved, and the complaint had been closed.

The player from Canada reported that casinos were falsely advertising free spins upon registration, which they did not deliver after sign-up. She questioned the legitimacy of such practices. However, we explained that casinos reserved the right to restrict or withdraw bonus privileges at their discretion and were not obligated to provide bonuses. We also clarified that while it would have been ideal for casinos to inform players of such restrictions, it was not standard practice. Unfortunately, we were unable to assist further and had to reject the complaint due to these reasons.