HomeComplaints

Have you been treated unfairly by a casino? We can help you now!

Submit your complaint and let the Casino Guru team assist you.
  • A dedicated mediator will be assigned to your case
  • Our expert will fairly evaluate the situation
  • Our direct casino contacts can contribute to successful resolution
null
All37,469Opened1,048Unresolved4,771Resolved11,738Rejected19,912
Active filters: Casino:
Clear all filters
Sort
Our verdict Case closed

Gamblezen Casino - Player’s withdrawal is delayed due to KYC requests.

Resolved Submitted: 28 Apr 2025
Disputed amount: €170
Safety Index:Very high
Our verdict Case closed

HitNSpin Casino - Player’s withdrawal is delayed due to verification issues.

Resolved Submitted: 28 Apr 2025
Disputed amount: 14,440 kr
Safety Index:Very high
Our verdict Case closed

Kingmaker Casino - Player requests refund after account should have been closed.

Resolved Submitted: 28 Apr 2025
Disputed amount: €7,573
Safety Index:Low
Our verdict Case closed

Bruce Bet Casino - Player's verification process is delayed.

Resolved Submitted: 28 Apr 2025
Disputed amount: C$4,847
Safety Index:Low
Our verdict Case closed

Jokerstar Casino - Player's withdrawal has been delayed.

Resolved Submitted: 28 Apr 2025
Disputed amount: €100
Safety Index:Very high
Our verdict Case closed

Casinova - Player’s winnings haven’t been received yet.

Resolved Submitted: 28 Apr 2025
Disputed amount: C$1,805
Safety Index:Above average
Our verdict Case closed

FgFox Casino - Player faces delays in verification process.

Resolved Submitted: 28 Apr 2025
Disputed amount: €2,000
Safety Index:High
Our verdict Case closed

Wonaco Casino - Player's withdrawal is delayed.

Resolved Submitted: 28 Apr 2025
Disputed amount: €1,000
Safety Index:Above average
Our verdict Case closed

WikiLuck Casino - Player's withdrawal is delayed and bonus terms are unclear.

Resolved Submitted: 28 Apr 2025
Disputed amount: €500
Safety Index:Below average
Our verdict Case closed

Wild Robin Casino - Player claims that payment has been delayed.

Resolved Submitted: 28 Apr 2025
Disputed amount: €500
Safety Index:Above average
Show more complaints (+10)
Showing 3,911 - 3,920 of 11,738 complaints
1...391 392 393...1,174
Go to pageof 1,174 pages
Online Casino Complaint Resolution Center – Casino Guru
Top pages
Trending pages
Casino Guru
About us
Casino Guru Academy
null

Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

Global Self-Exclusion Initiative
null

An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.

Gamtegrity
null

A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.

Casino Guru Awards
null

An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.

Play responsibly and in moderation.

Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2026

Casino Guru in other languages
Select language
flash-message-reviews
User reviews – Write own casino reviews and share your experience
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.