GetSlots Casino - Player’s withdrawal is delayed.

it’s like the don’t want 2 pay me i deposit using same card never problem taken my money & always receive winnings with that card now there saying there was problem so now i withdraw from nelleter still never got my winnings when the said id b priority

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have made successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

yea always got my winning no problem from them never ever had issues it feel like the put it back into my account so i gamble it again but won’t the have put me right of using there casino which id use very often i just want my money ive won fair thank u for ur help

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Garrett69,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina